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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 24 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers are satisfied with the ROG Flow X13's performance and portability, praising its power and ability to travel light. However, some users experienced issues with the external GPU, including connection problems and power failures. Concerns were also raised regarding the limited number of ports and reported malfunctions with USB and ethernet ports on some units. The internal GPU also presented problems for a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best Portable Gaming Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is literally the best portable gaming laptop setup in my opinion. I love to use this in tent mode using my Bluetooth Kemove mechanical keyboard, and a wireless Razor mouse. Feel like playing on something bigger? You can hook this up to a external monitor and it will still power most games on max settings (depending how big how your monitor is as ultrawide 38"+ might be a problem on ultra settings). Plugging/removing the XG Mobile is seamless and easy. Overall, I am very happy with this laptop. This is a niche product, so this might not be for everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Portable PC Gaming Solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best mobile PC gaming solution I can think of. I've waited years for a solution like this. I can't wait to see how this product line evolves over time. Count me in!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Gpu

    Rated 4 out of 5 stars

    Good Computer, Some Reliability Concerns

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a lot I really liked about this computer. The form factor and performance are both excellent. I also really liked the keyboard. For those who don't like a 4K screen at this size, you can set the resolution down to 1080P, that is how I used it and it performs very well. For those who need more battery life at times, you can play around with the power settings and extend the life a decent amount. Unfortunately my unit appeared to be used when it arrived (some minor damage) and the external gpu seemed to die after several weeks. Fortunately I was able to return without any issue (still within the return window), when those issues did arise.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Best portable gaming and productivity laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is the ideal device for those that demand very high performance but also mobility. I design and play games, so the RTS 3080 is perfect for my use case. However, since I travel a lot, I don’t like lugging around a monster device or buying a separate device. The flow gives me the best of both worlds. I can travel VERY light, but when I’m at my desk, I have the performance I need. If I’m not gaming, then the dock isn’t even needed for a decent performance. The 4K touchscreen is great for design work and allows me to get a lot done. The main draw back is the few ports available on the device itself when the dock is not in use. A secondary drawback is the length of the dock cable which is too short. Other than those two issues, it’s a great laptop that I highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Gpu

    Rated 1 out of 5 stars

    Broke my heart!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to like this laptop but I've owned it for about 2 weeks now and it's crashed more times than I can count. It kicks me out of games and apps constantly. Folders minimize for no reason. Narrator pulls up randomly. Outlook properties don't show (see pic). I've uninstalled/reinstalled with no remedy. This thing just has issue after issue. It's one of the most expensive laptops on the market and either the quirks are from switching from 2 different GPUs or this is just a dud. FYI...I follow the correct process to connect/disconnect the eGPU. Just disappointing because I travel for work and want a portable gaming rig. I was so excited about this but it's been a flop. This will be returned.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bruce,

      Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Based on the issue you had we would recommend that you have this model sent in for servicing. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Great Gaming Tablet PC, Poor (or Great) Item Title

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fastest thin and light convertible Tablet PC. Literally has 3 GPU options, built in AMD iGPU, discrete internal NVidia GTX 1650, AND an external docking station that just happens to have an NVidia RTX 3080. Rocking in at over $3K, it might come as a shock, since it's listed as having GTX 1650. Nowhere in the item title does it list that it comes with the XG Mobile RTX 3080 external GPU dock. You have to scroll way down into the specs to see that it's included. Really poor item description on Best Buy's part. Or is it? Hear me out. I bought this gaming laptop in 2021 where it's nearly impossible to buy a high end graphics card. But since Best Buy buried the words RTX 3080 deep in the specs list, I'm guessing it doesn't get a lot of attention or get easily flagged by scalping bots. So either very careless of Best Buy OR, extremely clever. This laptop was so much easier to buy, as it remains in stock for a very long time when it's back up for sale, unlike other GPU's and gaming laptops, which are gone within milliseconds. As for the laptop? It is the fastest thin and light I've ever used. Doesn't get hot at all with normal use, and is very quiet. But when it needs to, the fans do crank up a lot when you really hammer the CPU and internal GPU. But the fan noise is definitely not as annoying as some whiny, high pitched turbo fan sounds from many Lenovo laptops I've used. The XG Mobile eGPU with RTX 3080 is the real draw here. It's roughly equivalent to a desktop 3070, but for it's size, it's amazing. I love that you don't even need to use the USB-C power brick, as it has power supply built in. Both Laptop and eGPU weigh 5lbs together. Laptop is 2.8lbs, eGPU is 2.2lbs. eGPU puts out some serious heat, though, I wish they had aimed the vent backwards, rather than the same direction as the cable. The Cable is not long enough to allow you to easily place it so that it's not blowing hot air into your face or at the computer. Internally, the RAM is soldered, which isn't a huge deal as this one comes with 32GB. But the tiny NVME SSD is kind of a headscratcher. Sure it's upgradeable, but the shortest stick config for M.2 is rare. I really think they could've fit a longer stick format there. Other downside is the Pen. Oh wait. Did you know there's a pen included? Neither did I, until I opened up the packaging. Another thing not listed in the item title. Unfortunately is NTrig, old school Microsoft surface type digitizer. I tried Wacom AES 2.0 pen, and they do not work. But NTrig is better than nothing. Last gripe, the LCD. 4K on a 13" screen is ridiculous overkill. They really should've fit a 1440P screen with 90-120Hz instead. Overall, THE most powerful convertible laptop with one of the most powerful mobile GPU's. Dream machine that does nearly everything, but with a very expensive price tag.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So you wana be a beta tester, eh?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't help but feel like a beta tester. By itself, the laptop is awesome. But for $3,300....Its clunky to use in combination with the XG dock. I wonder why Asus didnt go with Intel/thunderbolt option, but rather this proprietary plug that is only compatible with these 2 units? I would gladly buy the XG dock separately, if it was compatible with other laptops. I don't have a lot of confidence that Asus will further develop this model or eve use the same plug, thus making the XG dock obsolete in 1 year. At least with other eGPUs you can upgrade the GPU when new models are out

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about your experience with the XG dock. Certainly, ROG XG Mobile (GC31) supports ROG FLOW X13 (GV301) series of gaming laptop. I will be letting the related department know about this concern for continuous improvements to the product line. If you need technical assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Gpu

    Rated 3 out of 5 stars

    Disappointing. Hope Asus resolves issue with XGm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a small and light laptop and gpu dock, it comes in several boxes which gives it a premium unboxing experience which is expected at this price point. It has met my requirements except for a very serious fault. My XG mobile does not power up the Flow X13 laptop and it runs on battery. I have to connect the 100W FlowX13 power brick to get the full CPU/GPU power for my Apps. Intermittently, the XG mobile will power up the Flow X13 but not for long and then I cannot get it to work again. It is very disappointing to have to send this for repairs and not getting use of this. The upside is that ASUS has announced a next generation of laptops and gpus with the XG mobile proprietary high speed interface. Asus hopefully will work out the kinks but I do feel like a beta tester that paid for this non premium experience.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear TechEnthusiast,

      We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing issue keeping the laptop on with the XG Mobile device.



      All ASUS products undergo intensive quality control testing and inspections, this is a random problem. We recommend that the Mobile device be fully-charged before using it to power on the laptop.



      If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Cons mentioned:
    Gpu

    Rated 3 out of 5 stars

    Good Concept but with caveats...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For now i am giving it a 3 out 5 stars. Reason is that the internal GPU (1650) card was faulty and would not show up in device manager or on the Nvidia app saying no graphics card detected. I went to the Asus support chat and they gave me a work around and that didn't work - I had to completely re-install windows and the driver showed up, The other is the external GPU be careful when un plugging it after your tell the computer to detach, When i did this there are two clamps on GPU adaptor (going to the computer) you have to really push in to get it out and sometimes that doesnt work and it ended up bending the two clamps and it made it hard to put back in. I did return it and i hope this one doesnt have that many issues, Once i get the new device and it doesnt repeat what happened i would give this a 5 out 5 As for gaming on both the 1650 and the 3080 it does a great job on AAA titles - now there is the competition with the Razer 14 with a 3070 already built in so you don need to have external device....just sayinng

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jason,

      Indeed, the laptop has a good design concept.



      We certainly understand the inconvenience this may have caused you regarding the GPU and external monitor hook up.




      If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Unreliable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not turn on out of the box, even after plugging in power and letting it charge. The battery and lightbulb LED on the side turned on but the display didn't. After holding/pressing the power button many times for 10 minutes it finally turned on. Upon first usage of the eGPU, I got a blue screen. Powered off then I had the first issue again of it not turning on immediately. Not worth the hassle or price especially if it won't reliably turn on when commanded to. Wish it had the newer 3050Ti internal gpu with this 32GB RAM model as well. Too bad the RAM isn't upgradable either. Returned.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate issues you're having with this model. Based on the issues you described, we would recommend that you reach out to Best Buy support. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    I'd buy it again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dock is annoying and a little loose to fit, but otherwise the power and portability of this laptop is absolutely unmatched.

    I would recommend this to a friend
  • Cons mentioned:
    Gpu, Ports

    Rated 1 out of 5 stars

    Laptop good. Dock unreliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of problems with the GPU dock. Had a stuck latch, returned it to BB. New unit had busted USB ports. I did an RMA for it since it would _normally_ be something covered under warranty. The ASUS repair center was literally unable to repair and test it, so they're sending it back?! It's like they don't realize they make docks, so they have no way to warranty them. So: expect problems with the GPU dock and no help from ASUS about it. Skip this generation. It's unfortunate because the laptop is quite good on its own.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Goodwin,

      I certainly understand your frustration and please know this isn’t how we treat loyal customers. Please provide me with all the associated RMA numbers for further analysis on your case history. I'll make sure to forward the findings to the Management Team to avoid these types of issues going forward. If you need assistance in getting this case resolved, you can reach me at [email protected]. I'll do my best to help in a timely manner. Your case for reference is N2109015139-0001.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Package

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of carrying around and maintaining two different devices, I wanted to be able to draw on the same device that I also did CAD on. This was one of two devices that I thought could do the job. I bought this and the Surface Book 3 with a quadro graphics card. The X13 outperformed the other one and was $1000 cheaper. This was an incredible value for what it does. I give it a 4.5/5 because the webcam is only 720p, and the screen does not get very bright.

    I would recommend this to a friend
  • Cons mentioned:
    Gpu

    Rated 2 out of 5 stars

    Crashes crashes crashes!! 3080 lower wattage then

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 bsod (blue screen of death) so far Over 10 crash and restarts under idle At least 3 fail to boots Xg mobile is only running at 120watts not the 150 as advertised Customer service is incompetent and says there is no level 2 techs capable of assisting with these issues. This is all while plugged in the xg mobile. Plan to return if issues arent fixed before return period

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about the multiply issues you are experiencing. This is not the type of experience we want any of our customers to have. Have you updated Windows and BIOS recently? You can explain further to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Small and powerful!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop to use as both an everyday and a CAD computer and honestly it does both of those well. When I am viewing a pdf, I can use it as a tablet and treat it like an iPad, and when I am doing more traditional tasks like Solid Works or word processing, the keyboard ends up being nice to type on. the trackpad and the touch screen are precise and the lcd looks incredible. My only negative (if I had to find one) is that it can get pretty warm, but it is not painful and that to me is an okay tradeoff for the elevated level of processing power in this small of a package. The docking station connects easily and only takes a moment to connect and boosts performance significantly. Overall if you are looking for a powerful yet very portable computer, I would highly recommend this one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Multiple problems.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zoom calls don't work on this PC. Glitchy armoury crate software. Stylus nonfunctional out of the box.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Certainly, we understand your disappointment with the armoury crate and the stylus pen. Have you tried to re-install the software? Have you checked the batteries in the Stylus Pen? If possible, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great do it all machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. XG mobile works great. Seamless transition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced one, so far so good, the previous has e graphic card connection issue, but this new one pretty good. like the design of this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owning up to its reviews and awards

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t been able to full get a hold of this beast but in just downloading programs and transferring files. It’s ridiculous the quickness it has

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bus life gaming on the go

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a bus and this is the best mobile gaming solution for mw

    I would recommend this to a friend
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