Customer Ratings & Reviews
- Model:
- G814PM-ES96
- SKU:
- 10202092
to a friend
Customers are saying
Customers find value in the ROG Strix G18 gaming laptop's overall performance. Users report that it functions as expected. There were no cons mentioned in the provided data.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A nice gaming laptop and great price point. So far has been great fps without any hiccups
I would recommend this to a friend keyboard issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased NEW ASUS computer Sep 2025. I had Geeksquad set up the computer and try to repair issues with the keyboard. Even drove 150 miles round trip to Traverse City. Keyboard malfunctions where it will not work. I have to use the on screen keyboard to open the computer. Sometimes when I try to log on early in the morning it appears that someone is on my computer even though I completly shut it down at night. I want a new computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephanjH,
Thank you for contacting us regarding your ASUS G814PM gaming laptop. We sincerely apologize for the inconvenience you've experienced with the keyboard functionality and the concerns you've raised about system behavior. We understand how disruptive these issues can be, especially after taking steps to resolve them through third-party support.
To ensure a thorough investigation and explore available repair options, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/callus.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2511003221-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Love this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and fast, great speed with peripherals, runs games smoothly and quiet and cool
I would recommend this to a friend Unusual key placement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the laptop, but some of the keys are placed where I've never seen them on any other keyboard. DELETE is the most annoying; AIRPLANE MODE is where the DELETE key is on most other keyboards. One review I read talked about "awkward" key placement, and I think this may be why. Also, the batter charge is very short, even with all the keyboard and accent lighting turned off.
I would recommend this to a friend- Pros mentioned:Overall performance
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perects in everything, its highly recommended for your teens. My daughter is so happy.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing Masterpiece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modern Slick design with an outstanding performance. It has many features that i really thought were going to be useless but they actually aren't. For instance it adapts to what your doing and changes performance based on that
I would recommend this to a friend - Pros mentioned:Overall performance
Great laptop so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had my new laptop for less than a month, but it's working great so far
I would recommend this to a friend Awesome laptop but
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is awesome no doubt but has some lagging issues in game , and boot problems , i will contact support soon.
I would recommend this to a friend- Pros mentioned:Overall performance
Nice unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the unit except IK am having some minor warranty issues.
I would recommend this to a friend - Pros mentioned:Overall performance
Asus - ROG Laptop review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly how I would have hoped. Great laptop.
I would recommend this to a friend
