Customer Ratings & Reviews
- Model:
- G835LX-XS97
- SKU:
- 10102895
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Asus Rog strix 18"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyting about this laptop is great except for the battery life. It doesn't last long. It overheats & turn off
No, I would not recommend this to a friendBest Gaming Laptop I've owned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an absolute beast. Gaming laptops aren't known for being quiet, but this is much quiter than my previous laptop. It runs everything on max settings all day long with ease. The screen is great too, and is just a step below an Oled.
I would recommend this to a friendFantastic product & online support from BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is simply amazing. Works amazingly well. The BestBuy person that I connected with, spend generous time to support me with an international online purchase - appreciate.
I would recommend this to a friendDisappointed. I/O and Thunderbolt will fail.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned both the 2023 and 2025 versions of the ROG Strix Scar 18 (4090 and now the 5090). Both have the same serious issue where, under load, all USB and Thunderbolt ports stop working, even the built-in keyboard, touchpad, and Wi-Fi cut out until the system is forced off. I bought the new 5090 version assuming ASUS fixed the problem, but it’s exactly the same. The worst part is that ASUS support refuses to help because I purchased through Best Buy. They keep telling me to “contact Best Buy for warranty service,” but Best Buy can’t fix BIOS or firmware-level problems. I’m deployed overseas with the U.S. Army, so walking into a store isn’t an option for me anyway. I tried contacting ASUS corporate directly and even their CEO’s office form online but no response. For a laptop that costs this much, you’d expect better reliability and actual support from the manufacturer. I really wanted to love this system, but after two generations of the same problem and zero accountability, I’m done with ASUS until they fix this at the firmware level.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kota,
Thank you for your comment
We do understand your disappointment with the products and the inconvenience this may have caused if you are experiencing issues with the USB and Thunderbolt ports. To resolve these issues, ensure you are using compatible and working cables and devices. Ensure Windows, BIOS, chipset and ASUS System Control Interface drivers are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-scar-18-2025/helpdesk_download/ . Additionally, run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Best Laptop Design Meets Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Laptop is a beast. I'm coming from a RTX 3080 the performance is crazy good. Go ahead throw the lastest AAA game at it Ultra it does not break a sweat.
I would recommend this to a friendASUS RTX 5090 Cats meow!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great just what I thought but better! Would recomend to everyone!
I would recommend this to a friendFast machine and powerful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop runs fast and is powerful. This machine is recommended
I would recommend this to a friendDont waste your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is non existent. The laptop crashes with a black screen. You call best buy support they do not help you. Theres better products and companies out there to spend your money with.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OmarN,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the your recent customer service experience with your seller and the inconvenience this may have caused. If you are experiencing issue with this laptop and need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
My scar rocks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I changed my Strix 18 ti the strix scar 18 and they both rock but the scar stands out for the 5090 and the micro led screen love it previously was a owner of legion 7i and love the scar way more its a great gaming rig
I would recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.defective.. I was looking forward to getting my new beast. I was currently using the one with the 4090 graphics card but got excited to discover the 5090 card. However, mine kept coming up with "windows encountered a problem and needs to restart. it keeps doing that. then a few times when it restarted it wanted a bitlocker key. Blue screen of death? I will be returning this one and I have ordered another. I hope the one I get doesn't have these same defects. I still think ASUS makes the best laptops. I understand like with anything else, nothing is perfect and there will be some laptops that have issues. Am glad I can return it for another. I have faith in ASUS. Still #1 in my book!!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Judy S,
Thank you for your feedback regarding the ASUS G835LX gaming laptop. We regret the inconvenience caused by the system instability and BitLocker prompt, and we understand how frustrating this experience must have been. We appreciate your continued confidence in ASUS and are glad to hear you've arranged a replacement. Your comments will be shared with our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2505005998-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I liked it but mine was defective ( I hope it was)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Laptop, however mine had a defect, CPU temperature spikes to 104 C every time I opened my browser and watched youtube and up to 109 C still only doing menial tasks, I tested it side by side with My G750jm from 11 yrs ago and the old computer never spiked above 85 C even while struggling to get 5 fps playing World of Warcraft at full Graphics. I took it to Geek squad showed them and they said this is not normal so I am returning it, apart from that I really liked this laptop and I am not happy I have to return it. If you buy this I suggest you download HWiNFO64 and watch the CPU package temperature,
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GCV1,
Thank you for your comment.
We do understand your concern about thermal issues. It is normal for laptops, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions to have efficient air flow for better heat dissipation. Additionally, while gaming, please ensure no resource-hungry applications are running in the background, this will spike the temperature. The heat or temperature does decrease or normalizes once system resource utilization goes down. Furthermore, to optimize power management and minimize overheating, Windows, drivers, BIOS, games and applications are always updated. Also, ensure you the running the most current version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . You may need to reconfigure your system, games, video and performance mode settings with the latest utility version, and ensure you don't go beyond the game's threshold.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Fastr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with this computer. It is the fasted computer I have ever owned.
I would recommend this to a friendDied shortly after purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died after around 4.5 months of use. Otherwise I liked it a lot. However, I don't like it now that it died. Yes, it was approved for warranty replacement, but that doesn't count for anything. What happened was one day, I was playing a game. Then the screen showed lines all over it in yellow, then green, then blue, and on it went. I hard powered it off and back on. The Nvidia GPU was DEAD. I was able to use programs with the integrated graphics, but the second I switched the computer to discrete GPU...the computer never came back after that. All it ever did was power on for 20-30 seconds and then power off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PtotheB,
We’re truly sorry to hear about the trouble you've experienced with your notebook. At ASUS, we’re committed to delivering products that meet the highest standards through rigorous quality testing, and we regret that your experience did not reflect this.
To help us resolve this issue swiftly, please provide your case number. This will allow us to investigate thoroughly and work toward a solution. You can reach us at [email protected], and we kindly ask that you include a link to this review for reference.
Your feedback is incredibly important and helps us improve our support services. For your convenience, here is the case number associated with your repair: N2505005998-0006.
Thank you for choosing ASUS.
Warm regards,
Schottky
ASUS Customer Loyalty US Support
Asus is bottom of the food chain..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the srix 16 open box and the screen was dead blue and all when i turned it on. Returned it then i got the Scar 18 very nice at 1st but the software was very glitchy buttons not working somtimes and for the money its all plastic feels very cheap .Returned it went online to lenovo ordered the Legion 9i and wow all money well spent i will never recommend Asus..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS ROG Strix SCAR 18 (G835LX) and the ROG Strix G16. We sincerely regret the challenges you encountered with both hardware and software, as well as your disappointment with the overall product quality. Your feedback is highly valued, and we will ensure it is forwarded to the appropriate teams for thorough review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2505005998-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is a monster, I'm very satisfied with it
I would recommend this to a friendAsus power house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop power house could play all AAA game I really recommend it
I would recommend this to a friendA beautiful disaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with windows and BIOS communicating. The first laptop I've seen that forgets its power setting: sleep issues, a static bar on the Windows screen. It's a very beautiful laptop but Asus needs to iron out issues and get it together before it loses customers
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Saint,
Thank you for sharing your experience with the ASUS G835LX Gaming Laptop. We sincerely apologize for the issues you’ve encountered with Windows and BIOS communication, power settings, and display performance. We understand how frustrating this can be, especially with a device designed for high performance. Your feedback is appreciated and will be forwarded to our product team.
To further investigate and explore solutions, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2505005998-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good product but maybe be on the pricey side
I would recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gpu would crash only on certain games but it slwoly gets worse every day
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LouisW,
We do understand your disappointment with this laptop and the inconvenience this may have caused.
If you are unable to play certain games, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for this laptop are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. Configure the game, video and performance mode settings inside the Armoury Crate utility, ensure you don't go beyond the game's threshold. Additionally, if you are playing these games online, please ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a month and is still working, I guess its ok.
I would recommend this to a friend