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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 397 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ROG Zephyrus G16's overall performance, battery life, and portability, with many appreciating its lightweight design and fast refresh rate. While the laptop generally receives positive feedback, some users have expressed concerns regarding fan noise and heat. A few others feel that the storage capacity could be improved and have mentioned issues with connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 397 reviews
  • Rated 5 out of 5 stars

    Perfectly balanced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for office in the day and play games at night

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great! Great quality and feel is also great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful laptop with incredible graphics and display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop. Runs fast, games are fun and very versatile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the new computer. The graphics are wonderful and playing Baldersgate is a blast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new laptop. The employees at Manchester Best Buy are excellent too!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Look for something else!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop, but had multiple issues. Fresh out of the box, the internal SSD port did not work. 8 months later and I wish that was the only issue. Screen occasionally fails and the only way to remedy is with a complete restart. I am disappointed in the quality given the price I paid.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AXKT,

      Thank you for sharing your experience with the ASUS GU603VI gaming laptop. We sincerely apologize for the issues you've encountered, including the non-functional internal SSD port and the intermittent screen failures requiring a full restart. Your feedback is important to us and will be shared with our product and quality assurance teams for further review.

      To help troubleshoot the issues, we recommend reviewing the steps in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412036625-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Main (Internal) Display problem -  https://www.asus.com/support/faq/1015072/
      [Windows 11/10] Troubleshooting - Solid State Drive (SSD) problems -  https://www.asus.com/support/faq/1043244/ Asus

  • Rated 5 out of 5 stars

    Nice purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast and matches my expectations, was a good price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Learn from my mistakes, don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely, this machine has been the most expensive paperweight i've ever owned. Literally a 5yo asus laptop ran the sims 4 better than this hunk of junk. It says its 16gb ram but its being SUCKED UP by all the bloatware. I have not been able to play any games requiring more than 2gbs of ram. I reformatted it twice. I have cried, i have screamed, i have bought no end of things that the internet says will help, now im getting a ram stick for this thing. I tell you here and now, if i go through the money and the time to add this ram stick and it doesnt make this thing usable I will be getting a replacement. This is insane.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful, works just fine and keeps me focused everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, satisfied with my product. Would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product came when expected. Quality is good. Satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 1 out of 5 stars

    Master of Micro Lags, terrible CPU

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a terrible laptop, I believe the CPU is terrible because I am experiencing micro lags no matter what I do, during games, during browsing, even with start bar. Do not buy this product I am warning you. There is a big problem. I couldn't return it because I am in Navy A school and I did everything to prevent this micro lags such as clean windows install, software updates, I added 32G extra ram, added 2 tb nvme and still it is driving me crazy. I should ve gone for other brand of CPU.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Rust,

      We sincerely apologize for the performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501031528-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/us/support/faq/1038855/ Asus

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, the speed is very good for gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for gaming, been using it for 2 weeks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great time to pick up graet laptop specs thank you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Heat
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A mid-tier hi-performing gaming laptop-Some quirks

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Zephyrus G16 is a sleek, aesthetically pleasing, powerful gaming laptop that boasts top-tier hardware and a great design. Paired with the I7-13620H and the capable RTX 4070 in a gaming-themed design, it is a performance powerhouse in a light and portable package. Key takeaways + Bloated and complicated software + Chiseled frame showers display with dissipated heat + Lightweight, sturdy and thin + Camera compliant with Windows Hello + Every interface port needed including MicroSD card slot. + Inconsistent drivers DESIGN This arrives in an eclipse gray color and a unique styling encompassing various grills for cooling along the rear and sides. The casing has a premium feel from the magnesium alloy while also making it resistant to smudging. The underside features a large, almost end to end, rubber foot that allows for proper channeled airflow along the base. This same feature creates a comfortable positioning of the keyboard. The screen can lay flat at 180 degrees and gives you plenty of viewing options. The I/O is well thought out and has ever port in a easily accessible area, not to mention offering every interface you could possibly need. Full sized HDMI, USB-A, thunderbolt 4 USB-C ports, 1G LAN, MicroSD card reader, and Kensington lock security latch. PERFORMANCE This is where it truly shines. The G16's powerful Intel I7-13620H processor, combined with the NVIDIA GeForce RTX 4070 GPU, provides a great balance between gaming and productivity tasks. It offers smooth gameplay and powerful rendering capabilities in nearly any modern game or demanding software. Add the 16" vibrant screen and 165hz refresh rate for a fantastic combination. It has very wide viewing angles making it suitable for work or play. Motion blur is almost non-existent with this panel and the thin bezels make for a pleasant experience while viewing for hours. Running games from Shadow of the Tomb Raider, Rise of the Tomb Raider, Assassin's Creed Odyssey, Armored Core IV, Ashes of the Singularity, Starfield, and Genshin Impact have all run at high or ultra settings with a high FPS. The inclusion of a Windows Hello compatible webcam is a huge plus and makes for easy facial recognition access to your machine. The cooling system and design of the laptop make for keeping temps cool and within acceptable ranges. The highest recorded CPU temp was 85 degrees during a Unigine benchmark test. Under full load, the trackpad and most of the keyboard stays cool to the touch with the only exception being the center, top area of the keyboard and area surrounding the power button. My only gripe with this system is with the method of heat exhaustion, the chiseled design leaves the rear grill showering your panel with heat. Will this have negative effects over time? I'm afraid only time will tell. ISSUES/QUIRKS The Asus bundled software is typically fine. With this machine, not so much. I never could get the RGB lighting to do much at all. It's overly complex for what it needs to do and had me losing interest very quickly. The presets work normally but they are stale and non-appealing. Asus bundles 3 pieces of software with this machine, 1 for warranty and support, another for RGB lighting and a third for managing profiles on the machine. This feels unnecessary and several other vendors reduce this to 2 or less. Upon first boot, this wasn't very stable. After poking around and watching it fail I realized the drivers were the issue. Starting it from scratch and installing known drivers then letting Windows update handle any updates that were left brought it back. Overall, the ASUS ROG Zephyrus G16 is a powerful contender in the gaming bracket. Suitable for both gamers and creative individuals looking for a portable option. The G16 offers a striking yet polished appearance with raw computational power ready to be set free. This is worth 4-stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing units

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg best buy saved me over 1100 bucks over dell.......

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance as expected. Build Quality is solid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the price. Great for gaming & work.

    I would recommend this to a friend
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