Customers are enthusiastic about the ROG Zephyrus G16's overall performance, battery life, and portability, with many appreciating its lightweight design and fast refresh rate. While the laptop generally receives positive feedback, some users have expressed concerns regarding fan noise and heat. A few others feel that the storage capacity could be improved and have mentioned issues with connectivity.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 397 reviews
Rated 5 out of 5 stars
Asus
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good laptop cant complain nice and fast and reliable
I would recommend this to a friend
Rated 5 out of 5 stars
Gaming Laptop for FTW
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great PC for the price with very powerful processor
I would recommend this to a friend
Rated 2 out of 5 stars
No thanks.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't buy this. I bought this at 1100 on sale, and I still returned it. Screen is horrible.
Great ventilation to keep things cool, but this laptop was stuttery out of the box. To me, this is not mid range price to performance.
Gray Zone Warfare only got 90 fps with this 4070 to put in perspective.
Used double the wattage in every scenario than my lesser AMD 78735HS/7700s laptop.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Valued Customer,
We sincerely apologize for the issues you've faced with the Gaming Notebook and for the inconvenience caused. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2412036625-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Pros mentioned:
Overall performance, Portability, Ram
Rated 5 out of 5 stars
Portable, Sleek, Powerful
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This reviewer received promo considerations or sweepstakes entry for writing a review.
For the past week, I've been putting the Asus ROG Zephyrus G16 through its paces, and it's been a fantastic experience for the most part. This machine is a powerhouse wrapped in a sleek, surprisingly portable chassis. Let's dive into the details.
Powerhouse Performance
As a competitive gamer, smooth frame rates are crucial. The Zephyrus G16 absolutely delivered. Overwatch 2 ran on max settings at over 160 fps, making clutch shots more consistent and achievable. Valorant and other fast-paced shooters were equally buttery smooth. Even Elden Ring, notorious for being a graphical behemoth, ran surprisingly well on this machine. The RTX 4070 graphics card handled everything I threw at it, and the Intel Core i7 13620H processor kept things chugging along without a hitch.
Upgrading the RAM or storage isn't something I did myself, but the fact that it's an option is a plus for futureproofing.
Surprisingly Portable for a Gaming Laptop
Weighing in at just under 4.5 lbs, the Zephyrus G16 surprised me with its portability. It easily fit into my backpack, and the included charger wasn't a brick that weighed the bag down either. This makes it a great choice for gamers who want a powerful machine they can take to school, work, or friends house for LAN parties (do people still do those?).
A Feast for the Eyes (Almost)
The 16-inch IPS display offered vibrant colors and great viewing angles, perfect for sharing the screen with friends. The 165Hz refresh rate made gameplay incredibly smooth. However, I wasn't a huge fan of the matte finish. While it reduces glare, I personally prefer the glossy look for that extra pop of color.
Battery Life Could Be Better, But It's Manageable
The advertised 10-hour battery life is fairly accurate for light use. However, under heavy gaming loads, that number dips significantly. I managed to get a decent amount of playtime in on Overwatch 2 before needing to plug in, but for longer gaming sessions, you'll definitely need to keep the charger nearby which honestly, is every gaming laptop on the market so this isn’t a knock on the G16.
A Few Minor Annoyances
The pre-loaded software can be a bit overwhelming at first. There are a lot of options and settings to tweak, and it takes some time to figure out what everything does. Additionally, the keyboard backlight, while beautiful with its customizable RGB lighting, doesn't offer a standard white option, which I found odd, unless I am missing something?
A Minor Quirk (Some May Love It): The Keyboard
The keyboard on the Zephyrus G16 is a dream to type on. The keys have a nice amount of travel and feel very responsive. For gamers who prefer a quieter experience, this keyboard might not be ideal. The keystrokes can get a little clicky during intense gaming sessions, but some gamers might actually enjoy that tactile feedback. So, I say quirk, but I actually enjoyed it for the most part. However, some people may not be fond of the experience. Honestly, if you plan to game on it often, just get a proper keyboard anyways, but for gaming /work on the go, its good!
Overall Impressions
The Asus ROG Zephyrus G16 (2024) is a fantastic gaming laptop that packs a serious punch. It can handle even the most demanding games with ease, and it's surprisingly portable for its power. The battery life could be better, but it's manageable for most gaming sessions. If you're a gamer looking for a powerful and portable machine that won't break the bank, the Zephyrus G16 is a strong contender. Just keep in mind the pre-loaded software quirks and the clicky keyboard (which some, like me, might actually love). Ultimately, it’s a strong offering my ASUS that doesn’t have any glaring weaknesses. Most of the quirks like the display and keyboard come down to personal preferences and aren’t deal breakers by any stretch. I highly recommend this laptop for those that want their gaming laptop to be both portable and powerful.
I would recommend this to a friend
Rated 3 out of 5 stars
So so
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Cannot handle adobe premiere pro very good. Id personally prefer a different model for g16. Definitely won’t get this one
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Hassan A,
Thank you for sharing your comments regarding the ASUS ROG Zephyrus G16 Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
To further investigate the problem you're experiencing with the Adobe Premiere Pro software, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407014413-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
No very good
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
1. 1080P and DDR4 3200 RAM is not a reasonable design for the 2024 ROG.
2. There is a dent in the A face but I did not notice that until 1 month later so that I cannot return it.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Aaron,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407014413-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Only good is with them 165hz and 4070
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The i7-13620h is not really good for gaming uses..
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Lin7,
Thank you for sharing your comments regarding the ASUS ROG Zephyrus G16 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To troubleshoot the issue you're experiencing with the laptop while gaming, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412036625-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
The computer is good but Is a new computer and the screen goes black. something is not right
I would recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Antonio,
We sincerely apologize for the black screen issue you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407014413-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not bad for a laptop I guess. It struggled to run a few games. I will be returning to get desktop pc.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Corbin,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407014413-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Pros mentioned:
Battery life, Overall performance
Cons mentioned:
Heat
Rated 5 out of 5 stars
A powerful portable gaming laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The ASUS - ROG Zephyrus G16 16" 165Hz Gaming Laptop FHD-Intel 13th Gen Core i7 with 16GB Memory-NVIDIA GeForce RTX 4070-512GB SSD - Eclipse Gray delivers as a great solidly built gaming laptop within a competitive market. I am impressed with the power and speed of the Intel 13th Gen Core i7 with 16GB Memory-NVIDIA GeForce RTX 4070 graphics card that produces extremely tight pixilation on the highest of settings, I have the power to play some of the fastest games on the market, because of the benefit of having 165HZ.The Full HD display gives a nice amount of brightness and produces high quality graphics of my gaming experience, without any noticeable lagging. Of course, as a gaming laptop, the ASUS - ROG Zephyrus G16 16" 165Hz Gaming Laptop FHD-Intel 13th Gen Core i7 with 16GB Memory-NVIDIA GeForce RTX 4070-512GB SSD - Eclipse Gray, will generate a good amount of heat. The installed fans are a bit too noisy, but needed for the heat generation. I must purchase a secondary fan to cool the laptop down better. The battery life is good depending on how much load the system is using, anywhere from.6 to 8 hours. There are plenty of inputs to connect external devices. The speakers deliver excellent sound delivering all ranges of gaming octaves. The ASUS - ROG Zephyrus G16 16" 165Hz Gaming Laptop FHD-Intel 13th Gen Core i7 with 16GB Memory-NVIDIA GeForce RTX 4070-512GB SSD - Eclipse Gray allows me to play all my games with ease and sometimes perform basic computer tasks as needed.
I would recommend this to a friend
Pros mentioned:
Battery life, Overall performance, Portability
Rated 5 out of 5 stars
ASUS ROG Zephyrus G16: fantastic gaming machine
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This reviewer received promo considerations or sweepstakes entry for writing a review.
TL;DR: if you want a great gaming experience, you're gonna find it here and you will be very satisfied with its power and responsiveness. This ASUS ROG Zephyrus G16 16" is packed with power, functionality, and fun.
There are literally only two things about the G16 that I did not like, so I'm going to start with those:
1. I realize that unboxing, setup, and updating time is required on almost any gaming machine worth its salt, but it takes so darn long to get everything set up and ready on these things (at least an hour with decent WiFi) just to get to the desktop... and from there whatever games you want to load up. So realistically, unboxing to playable: around 3 hours. This shouldn't be the case, but it's really something that Windows + manufacturers need to figure out. This is not unique to ASUS but it's hardly a good experience when you're amped to get to play.
2. ASUS ROG in particular have a sword-slice audio file that plays when the computer boots. You can turn it off, but not without getting into your BIOS. It's obnoxious and they should stop.
Cool. So, with the obnoxious things out of the way, let's talk about all the wonderful things the G16 has going for it:
1. The form factor is amazing. For a 16" FHD laptop, the screen doesn't have an annoying angle, bezel, thickness, thinness, or anything else to it. I think it may be my favorite gaming laptop screen - the heft is JUST RIGHT and the positioning feels sturdy, with zero wasted space for bezel/angling/styling. The laptop itself has nice heft and everything is proportional so it doesn't feel like it will tip or topple or get unsteady or like the screen won't stay where you want it. The wrist rests are perfectly placed and the keyboard (in addition to being fully RGB and customizable) is very responsive with keys that are fun to press.
2. The laptop's weight is not crazy. And while like most gaming laptops the power cable is circular (not USB-C), and the power brick is probably larger than I would have liked, in this case the power cable is sufficiently long and unobtrusive, wraps nicely, and the brick itself is smaller than many comparable competitive offers. What this translates to is portability, so if you want your gaming laptop with you, you don't need an extra suitcase just to plug it in.
3. The ports are perfectly placed (for right-handed people). There's every port of every type you can imagine along the left side of the laptop (including power, USB-C, thunderbolt, HDMI, USB-A, and networking cable) along with a single right-hand-side USB-A port and microsd card reader. The power connects on the left-hand side meaning you can store the laptop on the opposite side.
4. You can toggle modes to save battery life and decrease performance (and when doing so, the impact was MINIMAL even with BG3 on max settings). What WAS impacted was heat; the fans immediately cut down to a lower level as the more powerful components were temporarily shuttered.
The performance while plugged in was excellent with minimal load times for my most common games after the first session or two. I was able to jump from one game to another quite quickly - everything was quite snappy. In-game, with settings maxed on BG3 and Deep Rock Galactic, the experience was phenomenal. ASUS ROG also offers a suite of tools to help customize your gaming experience; most of the time these tools tend to be stylistic customizations. Not so, here, with the ability to fine-tune performance elements even from the keyboard's function row.
5. The fans themselves are reasonably quiet by comparison to other gaming machines.
6. The built-in audio was actually good; even with fans going I could still hear what was going on (better with headphones of course, but they're not REQUIRED here).
7. The touchpad was responsive and didn't have annoying quirks, shimmies, or half-click states. It FEELS like a substantial piece of hardware as opposed to a "you'll never use this so why should we put money into it"-type addition.
8. The keys. There's this thing that some gaming laptops do to help you find the WSAD keys by incorporating annoying physical grooves or bumps or other aspects. There's none of that annoying nonsense here. The keys are bright and responsive and substantive, making it a joy to play on, they do not feel cheap or easy to wear down.
9. The screen. I've already talked about the physicality of the screen, but the quality of the screen itself had minimal glare and was easy to play on for hours on end with minimal eye strain.
10. The laptop itself is gorgeous; the exterior has beautiful patterning, substantive finishing, and the heat grids on the back are nicely designed - it LOOKS like a serious laptop vs a plasticized toy. The lid closes firmly with padding to ensure there's no wiggle or jiggle. It's easy to find handholds to lift it and move it around comfortably without it feeling unbalanced or like it's going to fly out of your hands.
Whether you're a serious gamer on the go or a hobbiest, or just need the power of a gaming laptop to do more serious graphic design, video or photo editing, or programming - the ASUS ROG Zephyrus G16 16" gaming laptop is a delight.
I would recommend this to a friend
Cons mentioned:
Fan noise
Rated 1 out of 5 stars
Save your money get the tuf f15 varient
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Save your money the fan noise is so annoying even headphones will not save you I would recommend the tuf f15 same performance better fance and ram is upgradable
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Reyangeal,
We sincerely apologize for the fan noise you're experiencing with the ASUS ROG Zephyrus G16 Gaming Laptop and for any inconvenience this may have caused you. What you've experienced was not intentional. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408041281-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
This thing sucks, I've had it just over a year. Multiple keys on the keyboard barely work. One of the nvme slots is going bad, no longer available for warranty.
No, I would not recommend this to a friend
Cons mentioned:
Fan noise
Rated 1 out of 5 stars
High Pitched Fans. Avoid.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Horribly loud fans, emitting a high pitched noise that gave me a headache. Had to return after 2 hours, it was that bad. Would not recommend.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Jason O,
We sincerely apologize for the fan issue you've faced with the Gaming Notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We understand that you have returned the notebook, and we hope that you were able to obtain a functional replacement.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2408041281-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Garbage
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Laptop died just after less than 2 months of normal use. Sent it to ASUS for troubleshooting and its been sitting with them for past 3 weeks waiting for a replacement part. Latest status update says part wont be available until Oct 20th Do not waste your money on this laptop
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Avonite,
Our sincere apologies for the problems you have encountered with this notebook and our repair process, and for the inconvenience caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2408041281-0004" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Pros mentioned:
Ram, Weight
Cons mentioned:
Fan noise
Rated 4 out of 5 stars
Great Laptop, Upgrade Needed for Maximum Enjoyment
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This ASUS ROG Zephyrus G16 packs quite a punch for what it comes with out of the box. It's a great option for the casual gamer, and a solid option for the more dedicated gamer with some upgrades I'll detail below.
Laptop design is sleek & modern, the aluminum chassis that I've come to really like with the Asus brand. It's relatively lightweight for a gaming laptop at a little over 4lbs. Easy to pack and take on trips. The graphics are amazing, exactly what you'd expect from Nvidia. Audio is clear & crisp, no static or dropping out. I've been able to enjoy Youtube videos and Netflix with no graphics or audio issues. It also works nicely for casual photo editing.
I've found my gaming experience to be overall a good experience, but with some caveats. Primarily the ssd that comes with the laptop, 512gb just isn't enough for those of us who like to play a variety of games. You can run out of space quickly, or some games require a large amount of storage available to install even if they later don't use that storage to run the game. Some of my favorite games, such as Baldur's Gate 3, Hogwarts Legacy, & Sims 4 are resource hogs so I needed to upgrade for an optimal gaming experience. Luckily, the G16 is easily upgradeable. The first thing I did was to add a secondary 2gb ssd to the handy slot. No more concerns about running out of space. The 16gb RAM it comes with is integrated onto the motherboard, but it does have a slot to add more RAM. 16gb RAM does handle many games quite well, but I like the improved performance with 32gb. After adding those upgrades, I've had no issues with the performance of any of my games. They're all running on a mix of High/Ultra per the recommendations of the Nvidia GeForce Experience software.
Fan noise can be a bit of a problem sometimes, especially when playing Baldur's Gate 3. I have the laptop set up on a cooling tray with its own fans, but the laptop fan will also come on and get really loud. I've been using headphones since it can get difficult to hear the game over the fan noise. I've had no trouble with the laptop getting too warm though, it can get a little warm near the vents but not hot to the touch.
Overall I think the ASUS ROG Zephyrus G16 is a solid laptop, and even better once the upgrades are completed.
I would recommend this to a friend
Cons mentioned:
Fan noise
Rated 1 out of 5 stars
Laptop
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Has a couple of problems the first time i bought it there was a ticking noise when i turned the fans on
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Kkkkygvbhh, We regret to learn that you are experiencing fan issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2408041281-0002). Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support https://www.asus.com/us/support/faq/1015064/
Rated 2 out of 5 stars
Save your money
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nothing but issues with this thing wish I never bought it!
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear RayH,
Thank you for your commet.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are having issues. To resolve these issues, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2023-series/helpdesk_download/. Additionally, if you are playing games online, please ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Died already
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got a BSOD for the wifi card and now it's hard locked. I'll be returning it today
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Devahn M,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2408041281-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
"Lemon" model that no one will service
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
2 months in and it has major malfunctions. Black screen. Unresponsive. Battery issues. Apparently it is a known defunct model that Geek Squad refuses to service it.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Myles R,
We sincerely apologize for the issues you're experiencing with the ASUS ROG Zephyrus G16 Gaming Laptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501031528-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support