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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1315 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,315 reviews
  • Rated 5 out of 5 stars

    Best Buy's Open Box made this worth every penny!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the ASUS ROG Zephyrus M16 since about the beginning of April now, and it's nothing short of impressive. The performance is phenomenal, thanks to the Intel 13th Gen Core i9 processor and NVIDIA GeForce RTX 4070. Whether it's for gaming, video editing, or any other intensive task, this laptop handles it all effortlessly. Though I would advise further research on this laptop if you're expecting to use any Adobe Cloud Software. This may be my own skill issue and am pending further research on that portion. For gaming purposes however, this laptop has been perfect for me as you can tell from my desktop! The battery in short, is best to view the laptop and battery charger as one whole unit if you're expecting to play any game for more than 2 hours. The 240Hz QHD display is a standout feature, delivering smooth and vibrant visuals that truly enhance the gaming experience. The build quality is solid, and the sleek design makes it look as good as it performs. Now, regarding the cooling system: it's exactly what I expected based on other reviews I've come across. It's not bad, but with a machine this powerful, some heat production is inevitable. No matter what brand of thermal paste you use to replace the stock paste with, a top-tier gaming laptop like this is going to get warm during heavy use. The cooling system does its job effectively, keeping temperatures within acceptable limits without causing any thermal throttling for the specific laptop unit I received (open box, and perfect condition, seriously). In summary, the ASUS ROG Zephyrus M16 is an outstanding gaming laptop that delivers on all fronts. It's powerful, beautifully designed, and provides a top-notch gaming experience. Just be mindful of the heat during extended gaming sessions, which is par for the course with such high-end hardware. I plan on going into further detail on specific specs once I spend some more time with some of its further features when the time comes.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    What a great machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really exited when I turned on this gaming laptop. After all it has the Intel core i9 13th generation CPU, 16GB Ram and 1TB SSD.. it was faster than any other laptop I have ever used at work or home. It ran nicely without much heat, however, I used a cooling Laptop fan and ordered another 16GB DDR5 Ram. The geek squad were very helpful and opened the laptop by removing 16 screws and found one occupied DDR slot with 16GB and another empty one. It was straightforward to install the extra ram and now the machine runs faster on 32GB. I really think that it was a great buy especially you can expand it to 32 or even 64GB and perhaps 2TB SSD. I recommend it if you want to do serious gaming or programming.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Portable Entertainment

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can play all the top Triple A games. If you want to watch movies at night, in bed, you’re all set with this laptop. Charges really fast. A full charge battery, on battery saving mode, gets you close to 7hrs of battery life. Let’s be honest, you can use this for work but if you need something with more battery life, you’re either going to need to downgrade in specs or pay another couple of $1k and get the MacBook Pro M2 Pro/Max Chip. This laptop performs amazing.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Fan noise

    Rated 4 out of 5 stars

    M16 4070 review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase but battery life is very bad. Great Gaming performance but the fan are way too loud certain point. Cannot be used in class because of the fan. But a very good laptop

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Solid all around laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great gaming computer. It has been able to handle anything I have thrown at it, and excels at multitasking. It gets very hot during gaming however.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Laptop opinions

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product only thing is that with a gaming laptop This gets hot so i suggest buying a cooler with it. Graphics card is great speed on designing is also great. Using flight simulator with controls and oculus works very well. I would recommend this laptop. With a cooling system.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    Perfectly imperfect!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product with no real makor flaw, just a couple little ones that barely hinder the user experience like the amount of screws to take off the bottom plate, overall, worth the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Display, Ram

    Rated 5 out of 5 stars

    Asus Zephyrus M16

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop for Gaming and Multitasking for that price. The laptop monitor show colorful and beautiful images. For Multitasking I recommend to do a RAM upgrade and it runs on great resolutions and FPS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus ROG Zephyrus M16 (2023) review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Zephyrus M16 is a true powerhouse that has exceeded my expectations in every aspect. Boasting a lightning-fast 13th Gen Intel Core i9 processor, this laptop delivers exceptional performance whether I'm gaming, multitasking, or using resource-intensive applications. The 16" QHD display with a 240Hz refresh rate offers a visually immersive experience, complemented by the powerful NVIDIA GeForce RTX 4070 graphics card. The generous 1TB SSD provides ample storage, contributing to fast load times and overall system responsiveness. Despite its robust internals, the laptop maintains a sleek and portable design, and the long-lasting battery ensures extended usability. The effective cooling system and customization options further enhance the overall user experience. In summary, the ASUS ROG Zephyrus M16 stands out as a versatile and high-performing laptop, making it a compelling choice for gaming enthusiasts and professionals seeking top-tier performance in a portable package.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Graphics

    Rated 5 out of 5 stars

    Macbook pro killer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light for a 16 inch, buttery smooth screen. And the 4070 is just perfect for this thin laptop, and it ALSO has an i9!!! Overkill. Ontop of that, i got it on sale for 1600, such a good value

    I would recommend this to a friend
  • Pros mentioned:
    Ram
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Cool, cool. But pretty hot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty epic. Can get hot even during sleep so I recommend doing hibernate instead. Remember, this isn't the mini led version. And it's recommended to get an extra ram module.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Ram

    Rated 5 out of 5 stars

    Amaxing laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing upgraded the ram and added a 2tb nvme add runs great probably gonna upgrade to 64gb of 5200mhz

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    AMAZING LAPTOP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for students who want a powerful yet not so bulky machine to game. The laptop itself is not too bulky and battery lasts around 4-5 hours of browsing but it has usb C support so we can carry lighter chargers gaming wise it is a gaming laptop and is a BEAST and you wont be disappointed I got this for 1499 which was good value Id say and wait for a price drop if you want to bag this beast As a student, the trackpad, keyboard, smoothness of the laptop are off the charts.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I enjoy it a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really nice laptop with a lot of power and can run anything I throw at it. I’m a student and video game enjoyer for reference. It’s not super gamery. The battery life is not the best, it’ll last you half a day of work or so. I just love having something that runs great. I got mine open box so I got a good deal for it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop - powerful & easy to upgrade. My son didn’t like the MacBook Pro M1 Max. This is a much better laptop for a cheaper price. Battery life last him the whole day in college. He is computer science major & the MacBook Pro was very limiting & not compatible with the softwares he is using. The graphic card helps him in his coding and doesn’t need to connect to the main frame to do his school work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Be careful with dead pixels

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful laptop, but loud and hot when running something heavier than browser. Also after 3 months of barely using this machine found out a dead pixel on display. I would recommend consider something else.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dima,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2304022272-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best laptop for this price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I had till date. Got a 4070 with 1TB for a budget price during Black Friday sale. Best of all its competitors.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It could be perfect, but has one MAJOR problem.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the laptop on August 2023. Everything worked and ran perfectly until i noticed a flaw that seems to be pretty common on this model. The laptop wont turn on on battery power once every ~10 cycles. This means you must plug the AC charger so it can turn on, even if the battery is charged. This is why I cannot travel or even go out with my laptop without carrying the massive charger. I didn't mind that much at first because I thought they would patch it later but many people, including myself have had the problem for a long time and no BIOS update has solved it. My laptop still has warranty so I may use it, but I have seen that people do the "repair" process and they get their laptop with the same defect again. I'll update this review if I find any solution to this problem. I see a couple of more reviews that mention this problem.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Luis A,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2304022272-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Work Hard Play Hard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need this laptop for my new GRA position. I run a variety of statistical software such as STATA, R, as well as visualization software like Arc GIS. So far, this laptop has overwhelmingly performed each of these tasks. The cherry on top is the graphics card, which paired with Xbox PC support, makes gaming on the go dangerously easy. I was almost tempted to take a controller to work! Overall I highly recommend this laptop to anyone who needs a laptop for work with higher end software but also wants some variety.

    I would recommend this to a friend
  • Pros mentioned:
    Display
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    good but not good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a beast laptop. It looks great works great and does everything you need. I am really impressed with the laptop. the display is also fair. The only reason I am giving 2 stars and not 5 is the laptop turns off itself automatically sometime. It is not because it is hot or something. It just turns off itself if I am playing Dota 2 and using chrome at the same time. Sometimes only the chrome with 7 tabs opened is enough to turn it off. Also the keyboard stops working sometime don't know why. restarting the laptop fixes the issue with the keyboard.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adham,

      Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. Based on the keyboard and automatic shutdown issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2305044245-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1008276/ Asus

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