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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1323 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,323 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs amazing battery dies a bit quick but turn off your laptop completely to save battery leds are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Display
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    good but not good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a beast laptop. It looks great works great and does everything you need. I am really impressed with the laptop. the display is also fair. The only reason I am giving 2 stars and not 5 is the laptop turns off itself automatically sometime. It is not because it is hot or something. It just turns off itself if I am playing Dota 2 and using chrome at the same time. Sometimes only the chrome with 7 tabs opened is enough to turn it off. Also the keyboard stops working sometime don't know why. restarting the laptop fixes the issue with the keyboard.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adham,

      Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. Based on the keyboard and automatic shutdown issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2305044245-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1008276/ Asus

  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Very pleased.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old GTX1070 laptop with this one partially because of Baldur's Gate 3. It doesn't disappoint, maximum settings and 60+ fps at 1440p. I have the 4070 model and for 1080p it is incredible amd at 1440p it is extremely solid. The fan noise is on the quiet side for a slim gaming laptop and the laptop only really heats up on the top of the keyboard near the F keys and above. I got it for 500 dollars off the retail price and I am very pleased with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Incredible Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me just say that this laptop is not only fast and bright with multi window feautures but it also doesn't heat up at all and the battery lasts a long time without having to be charged constantly. All in all I give this wonderful steal a 10/10 stars and would highly recommend it to anyone wanting the best of the pact.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 4 out of 5 stars

    Gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best gaming laptop i recommend this laptop for gamer like me

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Good budget laptop. Satisfactory.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop on good budget. Lots of features and options in selecting the CPU, GPUs, fans setting. You can always optimize your performance. Just needs couple of days to catch it first. Bought open box excellent, only thing is it came with wrong HDMI cable although I had my own extra one and a very slight scratch on one of the edge. Would have gave 5 stars if I had got proper HDMI cable.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 4 out of 5 stars

    Nice laptop, runs a little hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very nice laptop :] It runs pretty hot and loud on full graphics settings, so I recommend headphones. The screen quality is pretty nice, and the rgb keyboard settings are fun to play with. It is very easy to nick the edges of the laptop, so be wary of sharp corners and metal tables.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very solid choice for a Gaming laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great laptop. Ran Call of Duty Warzone 2.0 very well. Definitely holds it's own compared to all other competitive gaming laptops like the Acer predator helios 300. I recently made the switch to my own custom desktop PC only because I want more Memory and storage than laptops can offer. Still would like to keep one of these for travel use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best place to buy ur gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ans excellent service coming from bestbuy always here to buy pc gaming laptop and other peripheral.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My favorite investment

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "This laptop has truly exceeded my expectations. Its size perfectly accommodates a multi-media experience, and its hardware delivers outstanding performance while maintaining impressive portability. I couldn't be happier with my investment. Perfect to work/study/ and above all gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Graphics
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    GREAT SPECS BAD OS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is amazing in terms of screen quality, gpu, and processor but unfortunately the battery dies too fast and when factory resetting the OS crashes and prevents the reset from occurring

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2305044245-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Ram

    Rated 4 out of 5 stars

    Great Lapton, the keyboard could use some work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lapton is great, even though i order the 32 gb od ram and is expecting to expand it. The only suggestion i would point is the keybord, there is plenty of space to add more functional keys, and the fingerprint should be standard. Also i thin with the reslstate the laptop has, there should be a complete keyboard with the number section.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but, still very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FYI, this bestbuy M16 model does not have mini-LED screen. This model use NE160QDM-NZ5 instead of mini-LED NE160QDM-NM4. Everything else is fantastic. I love everything about this gaming laptop. Portability is amazing. Gaming laptop 6 years ago weights 6-8kg, and this one is only 2kg. When going to the library, I take this laptop and a 100w USB-C GaN charger, whole backpack weights only 3kg. An hour of helldivers 2 gaming will take 60-80% battery when charging with 100w USB-C. It charges back when you are done. I noticed that 240hz refresh rate is taxing on the iGPU, and I found that you can add 120hz refresh rate with CRU software. 120hz preserves battery a bit without lagging and staggering like 60hz mode, and the fans stay quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    The best portable gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It meets everything and is super fine and beautiful. It has good speakers and the screen does everything. This model does not come with the Anime Matrix and does not have a mini LED screen. For the rest, I am super satisfied and happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop for Students

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop for students who wants a powerful gaming machine but at the same time don't wanna be too flashy like some other gaming laptop. Battery life is incredible considering its a laptop with dedicated GPU (in eco mode RTX 4070 is disabled and with normal web browsing and coding it gets around 7hrs of battery life). Trackpad is large which makes its usable. Although the surface finish is fingerprint magnet, it can be cleaned with microfiber cloth. Would recommend to buy and 500GB to 1TB NVME SSD with it (ssd benchmark is attach).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, it is the best laptop ive ever had, i recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and good lookin pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best laptop I could ever buy at the price I bought. I had the chance to buy it in a big promo of 400 bucks off. This machine is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for me as engineering student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone deciding between this or 2024 g16 I'd say if you dont mind big design change just go for this, it has been really reliable for my engineering work as well as gaming but if you are buying this open box try to inspect it well as most of bestbuy geel squad are blind because this is actually a second open box unit that i have bought as the first one that says "open box excellent" and "geek squad inspected" was in fact not excellent as it has visible sign of entry in to the machine to access ram and stuff so excellent my foot

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A solid gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking a slim powerful gaming laptop this is one of the best choice with the i9 13900h combine with the rtx 4070 it can handle games pretty well

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Lovely device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really loving my laptop so far! I have been using it to play modded minecraft, and it’s been so nice having a laptop that can handle shaders!

    I would recommend this to a friend
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