Customer Ratings & Reviews
- Model:
- RT-AX82U V2
- SKU:
- 10763802
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
ASUS AX5400 Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cat5 connection works great for gaming using specific gaming port. Wifi works well around a larger home not really noticing and drop offs.
I would recommend this to a friendNice upgrade!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice router. Gave me huge boost in internet speed coming from old fios one. I have 35 devices connected and they all run smooth.
I would recommend this to a friendDoes what it do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works reallly good would love help finding modem for CenturyLink, but until then still renting bs. Help me out geek squad
I would recommend this to a friendFantastic item!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is FANTASTIC! I got this at a great price and my coverage at home had never been better!
I would recommend this to a friendDisappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working properly after only 4 months. Intermittently loses wifi, range is less than what i had with my Netgear.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zipk,
We regret to learn that you are experiencing connection issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2105041787-0035).
Thank you for choosing ASUS.
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030608/
Best router for price!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gerat signal. Works perfect for my smart apartment! Plus the AiMesh is crazy great for full coverage signal of your whole home!
I would recommend this to a friendPlease don’t buy this router.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.February 22, 2025 Router worked for under two hours. The range was worse than the old spectrum router I was going to replace it with. I had no signal. I connected the old internet router and presto I once again have internet. I should have have listen to the many bad reviews. I still gave it a chance but, I now regret the purchase. Will be returning this router tomorrow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SergioM,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are unable to establish a connection. This router works with Spectrum internet services. To resolve this, check if the security credentials from Spectrum matches the router's configuration. Additionally, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. If the router is running with an older firmware version, update it to the most current version posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-ax82u/helpdesk_bios?model2Name=RT-AX82U . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
New WiFi Router working fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-Fi router is doing its job with out any problems. Geek squad installed it and all is good so far.
I would recommend this to a friendRouter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful router that can handle a lot of devices hooked up to it without slowing down internet speeds on WiFi connected devices
I would recommend this to a friendGreat signal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Significant change in wifi signal way stronger than it was before. Gaming prioritized. Able to game with multiple devises going on.
I would recommend this to a friendEverything you need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, lots of features, the exterior light took some time to get on board with, good UI to enable features. Highly recommend
I would recommend this to a friendLasted Almost a Month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At least it died within 30 days of my purchase date, this thing has worked great for the whole month up until around 3:00 a.m. last night when it just up and died. Verified with the internet provider that there were no issues and also worked with their tech support who told me to return it to Best Buy since I still could easily. I will probably repurchase this because of all of the value that it offers as far as features, however, I will be buying the extended warranty.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheBuck,
We are terribly sorry the device stopped working and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending having the unit return to Best Buy for servicing under the ASUS warranty. You can also have the unit send to ASUS for repairs. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
I love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well i use it for my att fiber internet. Very easy to set up and manage
I would recommend this to a friendAwesome Router
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome router! I used it to replace the cheap router that Spectrum gave me and my speeds increased 10 fold!
I would recommend this to a friendLove it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best router so far, fast speeds. Also the router app is awesome. Great job ASUS.
I would recommend this to a friendFast,wifi6!,great interface!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speed for me out does my previous net gear nighthawk! Plus I really like the multi function interface!! Great buy in my opinion
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fast and reliable! I had a problem with setting it up, but that might’ve been due to my inexperience with WiFi routers
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working excellent! I was having an issue with my old router and WiFi access so I decided to upgrade. I’m very pleased with my purchase!
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice router. The performance is excellent. It has not given any trouble.
I would recommend this to a friendGreat router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was painless and hassle-free. Features included in firmware are great. No complaints here.
I would recommend this to a friend
