Customer Ratings & Reviews
- Model:
- RT-BE96U
- SKU:
- 10141949
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Asus Gaming Routers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy team was very knowledgeable in store and this product is exactly as described. 5/5. Thank you
I would recommend this to a friendGreat router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality router that with all features you would need! Highly recommend
I would recommend this to a friendBuy this for fastest internet
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man this thing is beast i tell you. I got 1.5mbps speed internet and this thing gets all the speed sometimes it surpasses!
I would recommend this to a friendDo not buy. TRASH
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst router I’ve ever used in my life. It keeps dropping connection. Been back and forth with Spectrum trying to make it work and they even required my entire coaxial connection to the modem because I was convinced it was a problem on their side at first, but it turns out swapping my old router back in, the connection works fine. Unfortunately it is beyond the return period so I’m stuck with this trash router. Admittedly, it has a lot of features that are nice to have, but when the base functionality isn’t there, it’s worthless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juju,
We apologize for the wireless connectivity issue you've encountered with your ASUS RT-BE96U router, and we regret any inconvenience this has caused. This experience does not reflect the standard of quality we strive to provide. To help resolve the issue, we recommend reviewing the troubleshooting steps outlined in the FAQ linked below. If the problem continues, please don’t hesitate to reach out to our support team at https://www.asus.com/us/support/CallUs, so we can assist you further or arrange for repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312025203-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Awesome gaming router
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blazing fast with my fiber internet. Getting over 4Gps down and up hardlined and up to 2Gps up and down on wifi 7. I highly recommend if you have the fiber internet connection to support the ultra fast speeds it can handle.
I would recommend this to a friendSpider in the room
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Time for an update and this was recommended. Very satisfied. Can run multiple devices without lag.
I would recommend this to a friendBest router in speed, coverage and stability
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best router I have ever owned, but it is designed for experienced users to set up. Once you set up the network and update the firmware, it’s necessary to perform a factory reset for optimal stability. After that, it works great for speed and coverage.
I would recommend this to a friendNice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is really nice working really good and great connection
I would recommend this to a friendSolid full coverage wireless router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues to speak of. This replaced my existing wireless router. Figured I would “future-proof” myself with Wifi7. My old router was an Asus ROG and i just added it as a “mesh router” once configuring my new one. Ezpz.
I would recommend this to a friendRouter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the idea of controlling all devices connected to the network if you see a device connected you don't want it connected you can always disable it from your phone the only thing is that if you're out somewhere you can connect to the device that's the only thing I don't like about it other than that it's an okay device do I recommend it yes
I would recommend this to a friendMixed results
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast speeds close in but mixed results further away. Definitely worse signal strength at the far corners of my house than my previous asus router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tulsatraveler,
Thank you for your feedback regarding the ASUS RT-BE96U router. We're pleased to hear you're getting fast speeds nearby, and we apologize for the reduced signal strength at longer distances compared to your previous router.
To improve coverage, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401030889-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
Great but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Faster speeds and better MLO connection than Eero routers, just a shame that the extra ports are only 1gb
I would recommend this to a friendGreat if you have WiFi 7 devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good router, but unless you have devices with WiFi 7 capabilities it’s not worth the high costs. My failing WiFi 6 router had better signal quality at distance. So returned this and purchased the same WiFi 6 replacement.
I would recommend this to a friend10 4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a big house and attached carriage house. This covers it well.
I would recommend this to a friendElite home network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly set up home guest wifi with fancy splash page to look cool infront of frends.
I would recommend this to a friendGreat product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, coverage is excellent. I had to do a manual setup via browser on my phone. A computer would also work. The app wouldn’t ever finish the setup process for some reason.
I would recommend this to a friendWorks better than we expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to use, so much power as soon as you turn on the machine. Picks up dust in all the hard to reach places. Glad i bought this one
I would recommend this to a friendslowly died over 6 months warranty is worthless.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product died slowly needing to be restarted every so often to the point of 3 times a day. all lights showed working fine and yet nothing could connect to the router(wired or Wifi). I even reset the router to factory with no change. ASUS support is terrible so a 2 year warranty is worthless when the phone number on their site to call for router support has been disconnected. I have a 700.00 brick avoid this router and honestly avoid this company. If you have issues you're out of luck. I had a previous version of the wifi 5 version and it worked flawlessly. I guess i got lucky because i didn't need the warranty. I would not recommend this router to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean Rev,
We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2312025203-0007" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great all house coveray
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed something that had more range in the house and this was just perfect. The WiFi is super reliable and consistent for all my devices. Love it
I would recommend this to a friendReally wanted it to work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be a great router, but I had issues getting it set up and the tech support is only available certain hours. When I was finally done trouble shooting several hours into it they offered to send me a new one or exchange it at Best Buy. They don’t have features behind a paywall and I’m sure it is a good product, but mine is getting returned.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NilesStone,
We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the router, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2401030889-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
