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Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 3.9 out of 5 stars with 13 reviews

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77%
would recommend
to a friend

Customers are saying

Customers often highlight the powerful CPU as a significant advantage, citing the combination of the AMD Ryzen 7 processor and RTX 2060 graphics card as a strong point, especially considering the price. Positive feedback also emphasizes the CPU's performance for gaming. The laptop's specifications are frequently praised as meeting the needs of gamers. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-13 of 13 reviews
  • Rated 4 out of 5 stars

    Great Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general I'm very happy with my new Asus TUF A 15. The computer is an excellent value and handles Microsoft Flight Simulator smoothly with a combination of "high" and "ultra" settings. Very impressive. I've read reviews complaining about a dim and washed out display. Perhaps if you measure it against benchmarks or put it along side a higher quality display you'd see a difference, but I have no problem with the display. This complaint is way overblown. The only negative I've had so far is that the cursor freezes for a second or two everysooften. It's annoying, but something I can live with until I get a fix. I understand I'm not the only one with this issue. To sum up this computer is a real bargin and should handle just about any modern game.

    I would recommend this to a friend
  • Pros mentioned:
    Cpu

    Rated 4 out of 5 stars

    Very Good for the Price-With One Caveat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good computer for the price and specs. AMD Ryzen 7 plus RTX 2060 is a very good combo. It is well built, not too heavy. The My Asus and Performance Crate are great and simple to use. I did unfortunately return the computer due to the screen. It is matte and was not bright enough for me. If it was brighter with more clarity, I would have kept it.

    I would recommend this to a friend
  • Pros mentioned:
    Cpu

    Rated 2 out of 5 stars

    Great specs, but recieved it broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has excellent specifications for the price. Getting an RTX graphics card in this price range is excellent. The 4800 CPU is also a very powerful considering the price point. The overall construction of the laptop seemed good as well at first. Unfortunately, when I bought the laptop new from Best Buy, the LCD screen was broken straight out of the box. Best Buy could not replace/offer alternatives for the laptop even though they sold it damaged to me. ASUS offered to fix it under warranty, but beware they had the laptop for 3 weeks now and they have yet to start repairs even though I reached out to them multiple times checking on the status. ASUS stated it would be at least another month for repair, resulting in a total repair turn around of almost 2 months. They offered to extend my warranty to make up for the time I couldn't use my new laptop, which is fair. In the meantime I am still out of a computer though, which is frustrating. I never had this many issues with ASUS support service before, so I hope it is just a fluke. Just be aware that you might recieve a damaged product and have to wait very long to get it fixed. Given all the issues with my purchase, I can neither recommend Best Buy or this laptop from ASUS.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Firstly, we would like to extend our sincerest apologies for the device screen being broken upon arrival and for the extensive repair time and the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. We are very happy to assist. We do understand that this review was written a month ago, the unit should have been repaired and send to you. Can you provide us with an updated feedback on the device?

      We deeply appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Cpu

    Rated 5 out of 5 stars

    Excellent Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for a gamer as a self-directed birthday gift - to be fair, they provided the specs and I found a machine that met them. He's very pleased with this purchase, plus it's always nice to give a fool-proof gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop during these crazy times! Easy use, and the screen is so wide and the picture quality is amazing. The keyboard is very smooth to play and type on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 months ago, not as hot as I expected which is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, sleek and best for gaming and surfing the web!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality control

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a great value for the specs, but my track pad stopped working 5 minutes after I turned it on. There was also a dead pixel that appeared. I returned it immediately since it was sold out.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Gary,

      Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with the trackpad on this model and that you had to return it. If you wish to discuss the matter with us, please feel free to each out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great gaming computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I was looking for in a gaming computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this Laptop,pleasing to look at and does all and more than i need.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    returned it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned before my son opened it, bag reviews online

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bsr28,

      I'm sorry to hear that you returned the unit. This certainly not the kind of experience that we want any our customers to have. I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2011036697 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 4 out of 5 stars

    great gaming laptop for a beginner like me.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for some other, more expensive gaming laptops, when I asked my cousin what I should buy. he suggested this one. it has better specs for a cheaper price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 star Great Gaming Labtop Nice And Quick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great labtop/gaming lab top. I just got into the gaming world and I think this does it all. Can run things great and works nice and quick. I think if your looking for a gaming lab top this is the choice to go with. Great job developers on the great lab top made. I’m really happy I got this one.

    I would recommend this to a friend
  • Customer reviews from ASUS.com

    User rating, 4.7 out of 5 stars with 394 reviews on ASUS.com.

    See all ASUS.com reviews
  • Customer reviews from bestbuy-ca

    User rating, 3 out of 5 stars with 2 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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