Customer Ratings & Reviews
- Model:
- L510KA-ES04
- SKU:
- 11583052
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 2.8 out of 5 stars
- Display
Rating 3.6 out of 5 stars
Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is just fine. I was expecting it to be faster
No, I would not recommend this to a friendWould not recommend!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really slow internet! Huge mistake and will not make it again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua J,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS Vivobook Go Laptop. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2504012958-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues - https://www.asus.com/support/faq/1015073/
Asus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes you a while to load i bout this for my kid and he said can we return it DONT BUY
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sama,
We're sorry to hear that the system is moving slowly and we apologize for the inconvenience caused. Before returning the device, we recommend following the steps in the FAQ below to troubleshoot this issue. Should the issue persist, you can contact the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at [email protected] and include the case number "N2501004674-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Work pc.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can only really just read email. Ram too low. Will freeze a lot and need updates constantly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sue,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if this laptop is freezing up, slow and needs to updates constantly. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent entry-level laptop that runs basic and light computing applications, without compromising system stability and performance as long as Windows is up to date always. Since Microsoft rolls out updates periodically, this is a typical process after successfully completing the initial Windows setup. Additionally, while accessing web applications, please ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Spend a little more money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop barely has enough memory to function without installing a single app. As soon as you add some pics or download an app it becomes extremely slow. Barely functions enough to surf the internet!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dom C,
Thank you for sharing your comments regarding the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501004674-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Very slow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the laptop for my mother-in-law. It’s been running very slow since she opened it. Barely anything on it, and it’s still running slow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anonymous,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers having positive experience using the product will agree that it is a decent entry-level laptop. It runs basic and light computing applications, without compromising system stability and performance if Windows is always up to date. Additionally, while accessing web applications, please ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product
Rodel
ASUS Customer Loyalty
Beautiful, but requires Internet, JUST to sign in.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a beautiful laptop, but it won't let me sign in, if I don't have Internet!
No, I would not recommend this to a friendLooks and works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my 96 year old mom. She used it for a while but shes just to old now. It is a good laptop I recomend Asus to everyone.
I would recommend this to a friendGreat computer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 96 year old mother had an older ASUS computer and enjoyed it, however, she rants and raves about how fast and easy her new ASUS computer is! She loves it!
I would recommend this to a friendSisters laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prompt delivery & reliable service. Good product!!!
I would recommend this to a friendASUS Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed to keep up at work. Also is great for outside of work.
I would recommend this to a friendAsus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far its everything i thought it would be What cani say except I like it and I'm glad I bought it
I would recommend this to a friendMiserable Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spend a little more money and get more ram, or bypass this operating system all together. - This unit will crash and freeze when multiple windows are open. Microsoft weighs it down heavily. 4gb may be ok for a basic chrome book, but not this paperweight. Ive only had this for 2 months and have already purchased another laptop out of frustration.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear William Y,
We sincerely apologize for the performance issues you're experiencing with the ASUS Vivobook Go Laptop and for the inconvenience this may have caused you. To troubleshoot the crashing and freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501004674-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
):
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dont get, it sucks. ive had to use other laptop due to this system crashing constantly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kore,
We're sorry to hear that the notebook is constantly crashing and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501004674-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
