Customer Ratings & Reviews
- Model:
- UX8406MA-PS99T
- SKU:
- 6580129
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Zenbook DUO's overall performance, describing it as fast and easy to use. However, some customers have expressed concerns regarding the screen reflectivity. Some customers also noted that the screens do not have the same brightness. Overall, the laptop seems to be well-received, but potential buyers should be aware of the screen issues.
This summary was generated by AI based on customer reviews.
Do not buy this from Best Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an Asus laptop at Best Buy. Dropped it, cracked the screen, and found out Asus’ free accidental damage protection doesn’t apply if you buy from Best Buy — because they want you to pay for Geek Squad insurance instead. Best Buy then quoted me $1,900 to fix a laptop that costs $1,600 new. Total rip-off. I’ll never buy from Best Buy again and wouldn’t recommend anyone else does either.
I would recommend this to a friendBlue screen
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was dead for less than 6 months after blue screen, even hard reset does not help, I need to send it back to fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shuwei T,
It is our regret to hear that the notebook no longer powers on after it blue-screened, and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. To further investigate this problem, please email us at [email protected] and include the case number "N2405013808-0007" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Zenbook Duo Dual 14" 2nd screen flickering
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought ASUS Zenbook Duo Dual 14" and Im getting horizontal flickering on my second screen. I followed every steps that might have caused & all the procedures to eliminate it but it still pop outs once in a while. The date that I can return it has passed and feel helplessly sorry about it. Hope somebody can help me out on this. Thx
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Poe A,
We sincerely apologize for the display issue you've faced with the notebook's Screenpad Plus and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405033276-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1041420/
Like a mirror
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screens are so reflective all I can see is my face on the display. It is incredibly distracting. There needs to be non reflective screens. If there is any back light in the work space it makes it virtually impossible to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt B,
Thank you for sharing your comments regarding the ASUS Zenbook DUO Dual Touch Laptop. It is understood that the design of the screen did not meet your full expectations, and we sincerely apologize as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2405033276-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome Tech, horrible Asus Support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started crashing after a month. Factory reset, Hardware diagnostics pass but the video card drops out 30 minutes into games and causes random kernel BSD, a nightmare to get asus to fix that combo.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Little Mouse,
We regret to learn about the issues you've faced with the laptop and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with ASUS a better one.
Please send us an email at [email protected] and include the case number "N2404024839-0005" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ordered two. Both arrived DOA.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to using this to improve my workflow for investing with the dual screens. I received them a day or so ago and just got around to unboxing one. I plugged the charging cable in and the charging indicator went from red to white which after researching came up as meaning the battery was almost fully charged -- yet the laptop would not power on. Unboxed the second one and exact same thing. Googled and watched YouTube videos thinking maybe there's an off chance I'm doing something wrong but pushing and pushing and holding (some online suggested pushing the power for 30 seconds with no charger and then plugging the charger back in and trying again) but to no avail. Both are being returned now. A shame I was really looking forward to this!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to hear that you received two defective products, as well as the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Please accept our humble apologies. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We understand that you have returned the devices, and we hope that you were able to obtain functioning replacements.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404024839-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Applications crashing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Applications crashed all the time, fully updating didn’t work. So had to return it.
No, I would not recommend this to a friendDead pixel right in the middle of bottom screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality control on this premium device, instant return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to hear that you have received a defective product, as well as the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please accept our humble apologies. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404024839-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Great Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has been great quality wise with everything feeling really sturdy and premium. The second screen is a complete game changer since before I had to carry around a second display and the both look crisp and the same with regards to thier color profiles. The battery life is a bit short but that's expected since I use both screens all of the time. The software is a bit laggy at time but most of the time it is quick ane responsive. Overall it has been a great buy.
I would recommend this to a friend - Pros mentioned:Screen quality
Excellent Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is impressive how efficiently you can multitask while working. This laptop is of high quality.
I would recommend this to a friend Zenbook Duo Model #UX8406 is a quality build
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Zenbook Duo Model #UX8406MA-PS99T on April 2, 2024. The laptop was delivered April 10, 2024 and I began using it a few days later. I have purchased several ASUS routers previously, but this was my first ASUS laptop. The laptop is well built. The hinges and stand are solid, no flat parts are warped, and the magnetic connection between the keyboard and bottom screen snaps into place securely. I was worried about these last 2 items since the keyboard is quite thin. There are sufficient connectors for every device that I need to connect to. I have not had the laptop long enough to comment on the battery life. The charger is small and efficient. I would have liked the charger prongs to fold down which would make packing easier. The touch screens work well. I would have liked if the touch pen could be stored inside the laptop. I've taken the laptop on a trip overseas which involved airplanes, trains, ferries, and bicycles. It's handled the jostling fine. The dual screen is a neat idea and the reason I bought it. ASUS has thought through how folks will use 2 screens. I am pleased with the how it's has been implemented. I would be better if the laptop could be able to be folded into a tent orientation. All in all I am pleased with the unit and have already recommended it to a friend. Full disclosure: I am receiving a warranty extension from ASUS for giving this feedback. BruceB August 12, 2024
I would recommend this to a friend- Pros mentioned:Overall performance
Great machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I pre ordered from Amazon. I get decent battery life. Its snappy and the displays look great. They were 2 white balances out of the box and took some tweaking of the settings but now they match. All and all this machine has not made me miss my M series Mac.
I would recommend this to a friend
