Customer Ratings & Reviews
- Model:
- ZB555KL-MAX_M1
- SKU:
- 6244700
to a friend
Customers are saying
Customers appreciate the ZenFone Max M1's camera for taking nice pictures. They also find the price of the phone to be reasonable. However, customers have concerns about the phone's random reboot issue.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Large battery, PriceCons mentioned:Random reboot
Stay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son, tempted by low cost and large battery. It was a big mistake. The phone suffered reboots when a sim was in, so I thought it might be something wrong with the sim. I went to the cell carrier store, where they checked it and it was fine, and the phone resumed working. Next day, rebooted constantly. I went back to BestBuy and replaced with an identical unit, thought it might just be a faulty unit. The replacement worked mostly fine for a few days, with the occasional reboot. Then the constant reboots resumed, up to for 30 minutes at one time. This time I returned it and got a different phone - I wasted enough time (and a case) on this one.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Zachi,
I am terribly sorry to hear about the issue that you experienced with constant rebooting on two of our ZB555KL MAX M1 models. We do our absolute best to ensure that all products go through an intense quality control testing process in an effort to reduce/ eliminate isolated issues such as the one that you have encountered. I would recommend that you go into Settings and check for any available firmware updates. You may also back up the data stored on the Zenfone and do a factory reset. You can see the following link for the steps to complete a factory reset: https://www.asus.com/support/FAQ/1006347/. For further assistance you can email us at [email protected] and use the link to this review as a reference. Once again I must apologize for the inconvenience caused by this issue and hopefully you find the steps provided useful. Please have a wonderful day.
Thank you for choosing ASUS.
Best regards,
Abigail.
ASUS Customer Loyalty.
- Pros mentioned:CameraCons mentioned:Ram
Ok as a spare travel phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I normally use an iPhone so that colors my opinion. Google’s Android OS is less secure and I find it annoying. Ads and notifications keep coming from Google. I bought this phone to use while traveling abroad with a foreign SIM. Mostly I used it with WiFi. But it functioned well with WorldSim SIM card for voice and data and it’s camera is very nice. The added SIM for storing photos permitted me to save on phone cost by buying one with only 16GB ram. But I would not recommend that for anyone’s main mobile phone. Too little RAM.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .We appreciate your feedback that it is ok as a spare travel phone to you. I certainly understand your concern regarding the less secure and annoying ads and notifications may have caused you. All ASUS products undergo intensive quality control testing and inspections, and are built to last. There are also many good features of the device for you to explore. If you need more information or further assistance with the device, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or contact me at [email protected]. I would be more than happy to help you.
Thank you for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
- Pros mentioned:Camera, Good quality
Great phone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using zenfone from 2016. at first i got the zenfone 2 laser and still have it no issues, then I bought one zenfone 3 max for my mother and one for my wife. Asus may not be leading the phone market but as a former Samsung galaxy user, I could not be more happy with my decision. This zenfone max m1 have an excellent performance, the camera is great, powerful and so many features that makes the Asus phone an excellent choice and at a very good price. I totally recommend this phone. If you are looking for a powerful, well made, durable phone with excellent features, camera, and design, look no further!
I would recommend this to a friend - Pros mentioned:CameraCons mentioned:Auto shutdown
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not perfect nor worst. Awesome camera, sleek smooth touch, There are times when the phone turns off on its own.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Jaig,
We appreciate your review. I certainly understand your disappointment and the inconvenience this may have caused you if the unit will auto-shutdown. In order to prevent this from occurring, if running with the battery only, please make sure the battery has an ample amount of charged life. Also, please avoid any power-hungry software or application. Running these applications will cause auto-shutdown when battery life is running low. If these were performed to no avail, please try to do a data reset or factory restore. If you need further assistance with the product, please speak to an ASUS live support agent 24/7 or email me at [email protected]. We would be more than happy to assist you.
Thanks for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
- Cons mentioned:Random reboot
Constant rebooting despite Great features!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, this phone keeps rebooting on its own and I've tried turning this and that off to no avail. Also, it doesn't seem to have LTE or include the charging cable to charge other phones despite having a large capacity battery. Lastly, it only takes micro SIM cards which means I need to spend more money to upgrade my old SIM card. Unfortunately, I have to return this problematic phone.
No, I would not recommend this to a friend - Pros mentioned:Price
Okay phone for basic interest
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good to make calls, text, internet usage. Its an okay phone for the price. When use internationally it did not connect to the bandwidths available there and I was only able to use the phone internet when connected to wifi but not to the main network.
No, I would not recommend this to a friend - Cons mentioned:Random reboot
Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone had problems from the moment I turned it on. It reset after the first 2 min n now randomly decides to turn off and reboot for hours on end. I feel like the best buy guy may have known n didn't tell me just to make the sale
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Murrffff,
I certainly understand your disappointment with the quality of the product and the inconvenience this may have caused you. Please contact the reseller for further information of their return policy. ASUS only covers hardware repair. If you need more information or further assistance with the repair, please speak to an ASUS live support agent 24/7 or contact me at [email protected]. We would be more than happy to help you.
Thanks for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
- Cons mentioned:Random reboot
Great at first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this phone for 3 weeks...and now in constant reboot at the worse possible time when I am traveling. Lost Google maps- on/off/on/off for 9 freaking hours! ugghh
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I am terribly sorry to hear about the issue that you are having with the phone constantly rebooting. The following are a few steps that you can try to have the issue resolved. Please go into the Settings and check for any available firmware updates. Another step that can be taken is to wipe the cache partition. This can be done by powering off the phone. Once it is off, press and hold the volume down key and then the power key. After the device vibrates, release power key (keep holding volume down key) to enter recovery mode. Select "wipe cache partition" using the volume down key (or volume up key), and then press power key. You can also back up the data stored on your phone and use the following FAQ to complete a factory reset: https://www.asus.com/support/FAQ/1006347/. For further assistance you can email us at [email protected] and use the link to this review as a reference. Please have a wonderful day.
Thank you for choosing ASUS.
Best regards,
Abigail.
ASUS Customer Loyalty.
- Cons mentioned:Ram
Worked great but slow!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone to be an iPod Classic replacement - worked great but once I got it all customized and everything uploaded and downloaded - I found that the 1GB of RAM was just too slow . . . For my liking!
I would recommend this to a friend Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone for my wife. It never worked. It just constantly reboots. We brought it back to the store but couldn't return it because the glass broke. It was never hit or dropped. My wife put it on her pocket and when she took it out, the glass was falling apart. Customer service rep in store basically told us too bad. My family will be finding other retailers to support from now on.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Vandor,
I certainly understand your dissatisfaction with the retailer's service and return policy due to the glass broke. All ASUS products undergo intensive quality control testing and inspections, and this is a random problem. Any screen, regardless of the brand name, is breakable if the unit was not handled with care. ASUS doesn’t warranty cracked screen. In regard to the phone reboots, have you tried any type of troubleshooting such as updating firmware/apps, wipe cache partition, or factory data reset? Should you need further assistance with an out of warranty service for the product or troubleshooting, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or email me at [email protected] and I would be more than happy to assist you.
Thank you for choosing an ASUS product.
Regards,
Nina
ASUS Customer Loyalty
- Pros mentioned:Asus brand
Great for a smaller phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS mobile phones are outstanding, based on my prior experience.
I would recommend this to a friend Avoid this phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the features on this phone are similar to a high price Samsung, this phone has been nothing but problems. It constantly restarts, won't connect to Bluetooth, and runs out of room as soon as you set it up.When you put in an SD card, it fails to allow it to be used as internal storage. It's slow, untrustworthy, and will restart while you are in the middle of a phone call. Avoid spending your money on this and look elsewhere.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear ATC625,
I certainly understand your disappointment with the product and the inconvenience this may have caused you if the unit will auto-restart and experiencing Bluetooth connection related issue. In order to prevent this from occurring, if running with the battery only, please make sure the battery has an ample amount of charged life. Also, please do not run any power-hungry software or application. If these were performed to no avail, please try to do a data reset or factory restore. In regards to the Bluetooth connection problem, please make sure the Bluetooth device is working properly, battery has ample amount of charged life and being recognize or detected by the phone. Also, please verify inside Settings if Bluetooth was enabled and the device was paired and connected successfully. Make sure the unit is running with the most current OS update. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Nice phone, bad camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both cameras have very low resolution. The micro SD card doesn't fit either, on the slot that the phone has for this.
No, I would not recommend this to a friendIt is okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay but it has some issues. There are times when the phone turns off on its own. I don't have time to return it yet.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Yoli,
I certainly understand your disappointment and the inconvenience this may have caused you if the unit will auto-shutdown. In order to prevent this from occurring, if running with the battery only, please make sure the battery has an ample amount of charged life. Also, please avoid any power-hungry software or application. Running these applications will cause auto-shutdown when battery life is running low. If these were performed to no avail, please try to do a data reset or factory restore. If you need further assistance with the product, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.or email me at [email protected]. I would be more than happy to assist you.
Thanks for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
- Pros mentioned:Large battery
Nice phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad phone for the price. Removable battery and great battery life.
I would recommend this to a friend - Pros mentioned:Price
Avrage buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avrage buy. Price is reasonable. Good for avrage user.
I would recommend this to a friend lacking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is a bit low rez, and this struggles with 2 gigs of ram, I would recommend going with the moto g7. it may be a bit more but by far a better phone.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear myreview,
We appreciate your feedback and we regret to hear about the experience that the screen is a bit low rez and this struggles with 2 gigs of ram. Have you installed the latest Firmware, Driver & Utilities updates? Please make sure your device is up to date with the latest firmware for optimal system performance: Update firmware to latest version Version WW-15.00.1901.96 by going into Settings > About > System update > then Check Update or by going into ASUS support site manually https://www.asus.com/us/Phone/ZenFone-Max-M1/HelpDesk_Download. If the problem still persists, please speak to an ASUS live support agent 24/7 or contact me at [email protected]. I would be more than happy to assist you.
Regards,
Nina
ASUS Customer Loyalty
Food phone in this price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is good but speed is little bit low. Could have provide earphone with this phone.
No, I would not recommend this to a friendITS OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WHAT I DID NOT LIKE WAS SO LITTLE INSTRUCTION ON HOW TO USE IT DROVE ME CRUZ WAS GOING TO BRING IT BACK BUT MY MOBLE PHONE COMPANY THEY HEPLPED ME
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Norma,
I certainly understand the difficulty and inconvenience this may have caused you if this is your first experience with an Android Smartphone. I recommend to visit Google Support webpage for helpful tips on how to navigate within the Android OS. Should you need further assistance, please email me at [email protected] and I will be more than glad to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Child friendly
Poor Features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to the phone, I purchased it for my 10 year old and he did not like the phone so I returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Fonedead,
We appreciate your feedback and we regret to hear that your 10 year old boy did not like the phone and you returned it. ASUS mobile phones have different specs for you to select. We recommend you to check our resellers and distributors for the spec you require. If you have any technical questions, please speak to an ASUS live support agent 24/7 or contact me at [email protected]. We would be more than happy to assist you.
Regards,
Nina
ASUS Customer Loyalty