Customer Ratings & Reviews
- Model:
- ZenWIfi BE5000 3-PK
- SKU:
- 10732650
Rating by feature
- Setup
Rating 3.5 out of 5 stars
- Range
Rating 3.8 out of 5 stars
- Signal Strength
Rating 3.8 out of 5 stars
Probably get something else..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I continue to have to restart all three of the routers. Constantly loses connection and has been more of a hassle than anything. Probably going to something else soon if something doesn’t change.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DrewRobinson144,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve the unstable connection, please verify the PC or device connecting to the routers is working properly and within range to the routers, the routers are within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Additionally, check if the security credential of the routers matches with your ISP's modem/gateway security informations. Legacy devices may not work properly with WIFI-6 and WIFI-7, please check updates for these device. Try connecting these manually to either 2.4GHz or 5GHz. Also we recommend updating the Mesh routers firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/supportonly/zenwifi%20be5000/helpdesk_bios/. Fruthermore, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus Zen wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very easy to set up and the coverage and connectability is very close to perfect. I like the frint end coverage that comes with the units. The size and color blend well with a number of setups. The boost in coverage going from 6e to 7 is very noticable.
I would recommend this to a friendWorks great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as inteneded, using as a Mesh Wifi Extender.
I would recommend this to a friendWorst setup ever dealt with
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down the worst router ive had to setup and just ended up returning it. Multiple problems during setup, the main issue being that the main node(router) wouldnt get internet access from spectrum modem. Was on the phone with spectrum for over an hour and they said it wasnt their fault then i called asus support for over an hour and eventuslly after having to clone my mac address onto the main node it finally got internet. After this happened one of the other nodes decided to stop responding so i did a system restart and of course back to square one with no internet. I that point just packed up the box and returned it. I wouldnt reccomend this product to anyone, please save yourself the time and massive headache.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tman97,
We sincerely apologize for the connectivity issues you've faced with the ZenWiFi BE5000 and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the device, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Does not play friendly with Xfinity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was much harder than my old Orbi systems to set up. I understand it is not difficult but I kind of expect plug and play at this point. Make sure you update firmware before setup and direct ethernet in to clone MAC address. It was very unstable and my old two node Orbi had much better coverage. My house is older and is made mostly of brick so I figured three nodes would be an upgrade, it was not. Stability issues, then completely dropping service overnight multiple times. And yes I had Xfinity come out there were absolutely no problems on their end or my modem just the router. I swapped 3 different modem setups and same issues occurred. Might be just an Xfinity with this router issue but it was a terrible experience and will stay away from ASUS routers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cyb3rb3ast,
We sincerely apologize for the connectivity issue you've faced with the ZenWifi BE5000 and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010246-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
High quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and if you do it right good system !!!
I would recommend this to a friendGreat routers
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and great connectivity used it as a mesh system with a rog router I have and worked great no more range issues as they all act as their own access point if needed
I would recommend this to a friendNon existent support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Calling the support number provided with the router is pointless. Don't waste your time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrentM,
I understand your frustration, and I want to assure you that this is not how we treat our loyal customers. I will inform the relevant department about the issues you are experiencing so we can continue to improve ASUS Support. In the meantime, please submit your feedback log from your router's WEBGUI by navigating to Firmware > Administration > Feedback. This will help us work towards resolving your issue. If you need further assistance, feel free to contact me at [email protected]. I am here to help you to the best of my abilities and am dedicated to resolving any issues you may encounter with our products. Please include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
I love it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has its flaws just like anything else. When it works it works fantastic and great. I actually lose my internet more times at the router itself and not the hubs. Overall pretty satisfied with it.
I would recommend this to a friendAsus zen review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy. WiFi 7 is nice for devices that can use it. Good range. Price was a little high.
I would recommend this to a friendReturned, missing 6ghz band and other features
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appeared to be a good deal at a glance but when i found out several features were missing from this setup i ended up returning it to the store. How can it be Wi-Fi 7 but be missing the 6ghz band from 6e? Was not an upgrade from my WiFi 6 Orbi system that I've had for several years! Also it only has 2 cat plug is on each router box so you can't hardwire hardly anything , making the slow Wi-Fi inevitable. I'd avoid unless you want slow Internet, even if it is cheap!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dlowester,
Thank you for sharing your comments regarding the ASUS ZenWiFi BE5000. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2502028893-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Won't stay connected to each other
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only kept this a few days. the satellite units would not stay connected for more than a few minutes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BlaneM,
Thank you for sharing your feedback on the ZenWiFi BE5000. We sincerely apologize for the inconvenience you experienced with the satellite units disconnecting after only a few minutes. We understand how important a stable and reliable connection is, and regret that the product did not meet your expectations.
Your comments are valuable and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works until it doesn't.... pretty much daily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in IT. I like the amount of control and the security features. The system works well until it stops working pretty much every day. The IoT SSID disconnects all clients. It may be all clients on the 2.4GhZ frequency. The only resolution I have found is to fully restart the system. I tried to get support through Asus, and they told me to get support from Best Buy, who wanted to send a tech out and charge me $150. I will likely be returning the whole setup and going with some other manufacturer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarcoB,
Thank you for bringing this to our attention. I understand your frustration, and we are dedicated to resolving these issues as swiftly as possible. Your feedback is extremely valuable for our debugging process. Please submit your feedback via the ASUS Router’s WEB GUI. For guidance on how to access the WEB GUI, kindly visit the provided link. Feel free to contact me at your earliest convenience at [email protected], and I will make sure we address your product issues promptly. Your case for reference is N2411009568-0005.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
*Link: https://www.asus.com/support/faq/1005263/
These are great if ...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You like to have to reset it a couple of times each week .. real nice when your not home for your alarm .. Horrible product !
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear John L,
Thank you for sharing your experience with the ASUS ZenWiFi BE5000. We're very sorry to hear about the frequent resets and the inconvenience this has caused, especially when you're away from home. We sincerely apologize for the disruption.
To help resolve this issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010246-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Home System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were having issues with accessing internet throughout our home. We had a Net Gear Extender but was not sufficient. Then our Son who is a IT person suggested we purchase this system for our home. Best purchase we made now no problem accessing the internet anywhere inside or outside of our home. Highly suggest this.
I would recommend this to a friendRouter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, looks nice. Range is great and has great features.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but still needed more coverage. Easy to install and manage through the app
I would recommend this to a friendInternet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not hooked up the system yet. Waiting for someone to help.
I would recommend this to a friendAsus BE5000 Mesh Wi-FI
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well and the Asus app is pretty nice compared to others. So far it works well, but I need to get my fiber moved to my office so my computers on the LAN runs a bit faster. I use VPN for work and it's quite slow and I do not like to work at that pace.
I would recommend this to a friendUnreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked without issue for 18 days (Bestbuy return window is 15 days, of course). Then randlomly got red light, indicating internet disconnected. Fixed issue by doing factory reset. Happened again after a week. Able to fix this time by unplugging ethernet cable, then power cycling modem. Worked for another 2 weeks. Bought another set of the same exact BE5000 routers just to see if the ones i had were faulty. Same issue with the second set thankfully the others failed within a week, so i was able to return. Calling Asus is no help, ive been waiting for them to supposedly find a replacement to send me for 3 months.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ebrother,
We regret to learn about the issues you're experiencing with the ZenWiFi BE5000 and we apologize for any inconvenience this may have caused you. We would like to make your experience with us a better one.
Please email us at [email protected] and include the case number "N2412010246-0011" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
