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Customer reviews

Rating 3.9 out of 5 stars with 24 reviews

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79%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent video and audio quality, finding the product easy to install and use. The mobile application is also praised for its user-friendly design. Overall, the installation process receives positive feedback for its simplicity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable, looks great, works with lock

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Easy to setup and mount - Requires good wifi at door - Floodlight at night is diff from other doorbells - App is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    best smart home tech I have ever bought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell camera system offers a monthly subscription that offers you to record anyone approaching your door. I am often not home when my packages arrive, but in combination with the smart lock pro I can simple let the delivery person into my house while I am in the office, or make sure nobody takes anything from my doorstep. The sound and video quality are great, and I loved removing the old doorbell sound and instead having the doorbell ring on my phone. A little tip: if the doorbell is not receiving the right amount of power through your existing old doorbell set up -- get a new transformer. The one in my house was broken and delivered too little voltage.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    TIME DELAY T OACCESS THE VIDEOS.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well most of the time. I'm not happy with the time delay to access the video as it is uploading to the server. By the time I get access, whoever was at the door could have left. There are times when I just don't seem to get access to he video at all. I'm not sure if better integration with Android is needed or just application maturity. This system has the potential to be very good. The video storage price should be more inline with competitors or they may not fair well for longevity in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Smart Home Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to work in conjunction with my August lock. The two work fantastic together. Mounting was easy and viewing range is fantastic. I know when anyone is at my door. Great for when packages are left on my porch. I know when any of the kids get home and can watch and not answer door when salesmen, etc are present. Only glitch was I had to purchase a bigger wattage doorbell transformer to power it in the closet. $5 dollars online and about 5 more minutes and I was up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok and easy to install. You must read instructions as it requires AC.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great with august doorbell

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell camera works great with the August ecosystem but I have to give it 4 stars because it takes a while to connect to the video feed and sometimes disconnects from the wifi network on it’s own. Other than that it does the job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    great video and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up with an iPhone. When the button is pushed video and two-way sound starts. Excellent a/v quality. Motion detection works great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Awesome doorbell!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. The August App makes it easy to get it up and running. Video quality is great and the audio is clear.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Great video doorbell

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good video and sound. Easy to install and user friendly mobile app. Alerts come quickly and reliably to phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the entire august system. Everything works great, there are a few glitches here and there but overoverall, it's pretty good compared to others systems.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    works, but barely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is one of the august products that actually somewhat works ok. will not work on 5.8ghz wifi only on the the slower 2.4ghz. over 90 mins with August tech support trying to get it working. does not work seamlessly with the august smartlock or the keypad. I will be returning all three to Best buy for a refund. total waste of a day installing and trying to configure.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Cam

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 1st gen cam that August rolled out. It wasnt the greatest but it did what it needed to. The unit went out and August was kind enough to upgrade to their cam pro. Other than a few subtle differences, I just cannot endorse this cam. I can literally have someone come up to my door, mailman for example, drop the package and then the cam will recognize that someone is at the door, after they are walking away. No warning whatsover, oh but if the wind blows and one of my plants leaves moves it warns me about that. I have my sensitivity up to 100% and does not improve. I do a connection test and its fine. I had originally bought the Ring but as I had the August door lock I wanted to minimize the use of apps and I sorely regret that. Save yourself a headache please and skip on this cam.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company has replaced doorbell camera once due to issue. The only notifications I get are school buses and dump trucks driving by. I get frequent deliveries at home, and doorbell camera does not detect someone coming up to my front door. I contact support and get run around that an update is coming out. Would not purchase again or recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great video doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bugger than other video doorbells, but nevertheless, sleek looking. The company does not charge to keep recording, so that was a huge plus for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works exactly as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected with the network and was easy to install and use. Have it connected to a Wink hub and now working with other "robots" to connect everything

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had this doorbell years ago. Very easy to I stall. It works great allowing people access remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell has good quality for video and sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well when combined with the door lock and WiFi.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doorbell didn’t work. Wasn’t compatible with my current system. Returned and purchased a ring.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The camera did not proceed to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera did not proceed to the first step for setup. Using the setup dock the camera is supposed to proceed to a white blinking light. After setting the camera on the setup dock per instructions a green light is displayed, but the light goes out after about 10 seconds and no blinking white lite appears. Troubleshooting instructions suggested trying a different power source for the dock, but several iphone chargers were tried with the same result. The reset button (suggested from troubleshooting) was also reset several times in each case, but no blinking white light appeared. Then went to Best Buy store to return and they said because I was not an "elite customer" there was nothing they could do because it was not within the 15 days allowed for returns???. This is obviously the last purchase I will ever make from Best Buy - $220 completely lost.

    No, I would not recommend this to a friend
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