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Customer Ratings & Reviews

Your price for this item is $195.99
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The comparable value price is $229.99

Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 659 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pain to set up but once done right it is great but best buy requires me to put 50 letters in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product; Keypad needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is awesome! I love the geofencing features… However, the keypad should really be included for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new version looks nicer, is smaller, more reliable, and does not need a bridge to work. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase, works excellent over wifi. I love the option to automatically lock/unlock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I don't have to be home to let the guy who clean my fish tank in I don't have to be home if I need somebody to do work in my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the concept but it did not work for my door

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the concept of the smart lock but it just did not fit well with my door so I had to return

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great budget smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best smart devices for apartment living. Comes with a load of functionalities on a budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the previous version was too bulky so I waited for this one to come out and it's been working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a must for airbnb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this in an airbnb of mine and it's makes it great for allow a remote check in experience for airbnb guests.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Hit or miss

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan only worked when it wanted to. Was on the phone with support fore 3 hours. Still could not keep it connected. It does look nice but I went with the nest yell. And it’s been flawless

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second lock, I put one in my old house and bought this one to match the theme of my new house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart lock, very easy to setup, very fast to open/close and easy to integrate with Google Assistant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WiFi lock . Easy to set up works great if u have a strong WiFi. I have WiFi extenders so I have no problem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I,m now buying my third one becayse we want all locks to be equiped with these! Great addition to any smart home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for apartments doesn't change your keys and best part no one will ever know from the outside

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Looks are deceiving

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have you ever owned one? I have had two smart locks go bad in 4 years, I am on my second keypad and I chose not to replace my video doorbell when it went out. Looks, ease of install, great but longevity is horrible.

    No, I would not recommend this to a friend
    • Brand response from August Customer Care
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're very sorry to hear about the issues with your previous locks. What colored adapter were you using? Which generation locks were they? Please feel free to contact our support team for better assistance.

      Thanks,

      August Home august

  • Rated 5 out of 5 stars

    Door Locks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best locks ever. I love the fact that I can let anyone into the house from anywhere through my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy install would highly recommend as the home kit connection was easy too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock. Love the part that it automatically unlocks by detecting location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Is The Most Unique Smart Gadget I Have. Got To Read The manual and learn more ways to enjoy it

    I would recommend this to a friend