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Customer Ratings & Reviews

Customer reviews

Rating 2.4 out of 5 stars with 9 reviews

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33%
would recommend
to a friend

Customers are saying

Customers are negative about the download process of AVG Internet Security. They have experienced issues such as failed downloads and difficulties in obtaining support from Best Buy. However, customers do find the program to be good overall.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Digital purchase experience is bad

    Rated 1 out of 5 stars

    Love AVG, but this digital buy was a complete bust

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used AVG products for many years and have always had good results. So when a 3 device 1 year digital license was available on deal of the day, I jumped at the chance to save the $ and avoid waiting for shipping. What a horrible experience. The download link has been broken for several days. The activation key is not recognized by AVG itself, so I can't download the software elsewhere and activate. Losing the $10 on the purchase is one thing, but I've already burned an additional 3 hours trying to get this to work and now have a 60 person wait in line to try to get Best Buy to fix the problem. That will probably be another few hours of attempts to get the process to work and then another few hours to try and get a refund. Even if they get it working, the savings aren't worth the lost time. The product may be good, but the digital purchase experience is a complete dud.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download issues

    Rated 3 out of 5 stars

    Hard to download

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program is good but I had a problem getting it to download and had to contact the manufacturer to help with it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download issues

    Rated 1 out of 5 stars

    Still Can't Install!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought AVG software, have keycode but it will not work, have spent more than 3 hours in the past 2 weeks trying to get support from Bestbuy, No one at bestbuy can help, now on trial and when it runs out will be left with nothing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download issues

    Rated 1 out of 5 stars

    Digital download never worked!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the digital download, so I didn't have to go to the store. The download never worked from my digital library and was a complete waste of time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Pop-ups for upgrade

    Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet security that won’t even let you use your laptop without pop ups to upgrade.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download issues

    Rated 1 out of 5 stars

    Not easy to dowload

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not let me download, I have try with different computers and all the same

    No, I would not recommend this to a friend
  • Pros mentioned:
    Exceeds expectations

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. I got it on sale. It exceeds my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Deal price

    Rated 5 out of 5 stars

    Got a Great Deal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught it as a Deal of the Day for an awesome price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. Easy install and gets the job done. Would definitely recommend

    I would recommend this to a friend
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