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Customer reviews

Rating 4.3 out of 5 stars with 2846 reviews

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Expert reviews

Rating 4.1 out of 5 stars with 26 reviews

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84%would recommend to a friend
Page 1 Showing 1-20 of 2,846 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Really good for being refurbished

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    Posted .
    Owned for less than 1 week when reviewed.

    I was pretty shocked by the quality of the product. It was packaged as if it was new from the factory. The package had that fresh Chinese plastic scent which was pleasant to see. When I connected the headphones to my phone, they were called “Dads Powerbeats Pro” so that’s the only sign that they had ever been used. I wonder if that was a real dad or some dude calling himself dad. Either way for $99 it’s a big dub

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I got these for my wife

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    Posted .
    Owned for 3 weeks when reviewed.

    I got theses for my wife and she love them but two days ago the Wright one keep saying it’s on 1% and the other one is on 100% what do I do to fix it? If anybody know let me know Thanks...

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Came in prestige condition

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    Posted .
    Owned for 1 month when reviewed.

    Perfect brand new condition overall sound quality and battery life is amazing and protective charging case is great I basically love these because AirPods and oem Apple pods that come with phone do not fit in my earlobes because the slip and fall right out these beats go over the ear so they and fit perfect

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Just not the best buy

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    Posted .
    Owned for 1 month when reviewed.

    This item was not refurbished. It was severely dirty, ear wax, missing pieces and oily. It was far from what one would assume to be refurbished. What i assumed to be refurbished, is repaired, cleaned to near perfection (like new) and then packaged as it they were brand new. This particular item appeared to be purchased, used and swapped by an individual whom purchased new and took the damaged old pair and returned. Granted even if this happened, its on Best Buy to vet, restock and sale in good faith. In this instance, it was a failure. Which left me to go through a bad experience, hope that Best Buy would make it right, and then actually ordering from Amazon and waiting until it arrived. Essentially, leading me to believe Best Buy is just not the best buy.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Fantastic earphone

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    Posted .
    Owned for 3 weeks when reviewed.

    This better than other headphones good sound, and associate is friendly

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Wow

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    Posted .
    Owned for less than 1 week when reviewed.

    These are the best wireless earbuds I have ever owned. 119 $ referbished. Can't beat it. I guess I got lucky cause. They were like new. When I got them

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Super amazing! I love it!!

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    Posted .
    Owned for 1 month when reviewed.

    I’m not complain Person! I always I’m lucky with my products on Best Buy! This red earbuds are amazing!! I highly recommend this product! ❤️ Also very secure on my ear!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Color Malfunction

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    Posted .
    Owned for less than 1 week when reviewed.

    I received on 3-23 and opened on 3-26 to notice the color was actually orange, maybe I missed something in the description but I know dang on well LAVA RED shouldn't look anything like orange or a tangerine color..very disappointed in the color, I can't imagine what the other colors describe actually look like in person. Shoot I thought I was color blind for a few minutes...view the pics below and be the judge for yourself The sound and fit or perfect

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Workout headphones

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    Posted .
    Owned for 8 months when reviewed.

    I like these. There pretty loud and surprisingly stay on my head pretty good. I really like them. They work well with my IPhone

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    BigO

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    Posted .
    Owned for 2 weeks when reviewed.

    Love these my second pair I lost one ear bud Still holding hope it will turn up Volume control on earpiece Both Hands iPhone free Only finger tips To tap Volume control! Apple iPod Fail.. no

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great!!!!

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    Posted .
    Owned for 1 month when reviewed.

    This is my second time ordering refurbished and they have yet to disappoint me.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Like New!

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    Posted .
    Owned for less than 1 week when reviewed.

    So I've bought these headphones when they first dropped and was kind of disappointed with fit and sound quality but for $99 these boys are awesome and I have a new appreciation for me new backup beast pro's. These babies were like new #winning

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Beats wireless

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    Posted .
    Owned for 1 month when reviewed.

    Pretty great quality for being refurbished, I’ve had my Doubts but so far so good the beats work just like brand new and literally they look brand new I highly recommend it .

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Refurbished- was sent used ear bud tips GROSS!

    Posted .

    Pros: I bought these refurbished. The ear buds are feel similar to my powerbeats3. They are wearing out and I cannot live without headphones. I keep several pairs on me always due to the ringing in my ears from a disease. The ear buds came clean without any sign if usage. Cons: They did NOT COME WITH 4 new clean ear bud tips. They were shipped with one 3 pack disk of ear tips. One of them were used..YUCK SOMEONES crusty EAR WAX IN THE CREVICES....BARF! I had an online chat with a Best Buy rep. He wanted me to return everything and exchange for another. I really didn’t see the need to do this as the headphones themselves work fine. He didn’t want to just mail me replacement ear tips...whatever....NOT good customer service, as most companies say we will send you replacements...blah blah. So at the end of the day, I decided that I would keep the earbuds and continue using my favorite foam tips that I keep on hand for my spare Powerbeats 3. All I wanted was for them to acknowledge the Very Gross mistake and perhaps mail me a new clean set. Since that is what the description states. Hope this is helpful.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    2 out of 5
     
     
     
     
     
    Connectivity
    2 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Charging problem

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    Posted .
    Owned for 6 months when reviewed.

    The left earbud doesn’t charge when on dock sometimes I have to separate the earbuds to charge them properly.Have tried wiping the terminals but still have that problem this is my second pair and it seems to be an ongoing problem.

    Features

    Battery Life
    2 out of 5
     
     
     
     
     
    Connectivity
    2 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Connectivity
    4 out of 5
     
     
     
     
     
    Sound Quality
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Do not buy refurbished

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    Posted .
    Owned for 1 month when reviewed.

    I bought these refurbished ear buds and the right one has already broke after a month.

    Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Connectivity
    4 out of 5
     
     
     
     
     
    Sound Quality
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Test it well before the end of the 14 day period

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    Posted .
    Owned for 3 weeks when reviewed.

    Giving it a 2 star cause the case is losing charge like crazy. It is a defective product. The pods are fine though

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Dirty headphones

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    Posted .
    Owned for 1 week when reviewed.

    Well...it would have nice to have a clean set of headphones sent to me. One of the headphones had something in the ear piece

    Features

    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Battery life, Price, Sound quality

    Rated 5 out of 5 stars

    Certified refurbished is the way to go

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    Posted .
    Owned for less than 1 week when reviewed.

    I've always wanted a pair of Beats but was hesitant to pay the price. These certified refurbished ones were perfect. The price was much lower and they arrived looking new. Same packaging and new looking earbuds. It came with a charging cord, a case, and three earpiece attachments of different sizes. The sound quality is EXCELLENT. It's loud and I can definitely hear the bass. It's louder than other Bluetooth earbuds I've purchased. It's very easy to connect as well. There are no printed instructions but it comes with a QR code to give you instructions. It also arrived charged which was very convenient. So far it has a long charge and connected instantly with my IPhone. I would say this was a great purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Terrible Beats

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    Posted .
    Owned for 1 year when reviewed.

    One side i cant hear, one side is fully charged and the other doesn't work

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
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