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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 804 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers express satisfaction with the sound quality, battery life, comfort, and price of the Geek Squad Certified Refurbished BeatsX Earphones. Many customers find the sound quality to be good and the battery life to be great. Customers also appreciate the comfort and wireless capabilities of the earphones. The refurbished condition of the earphones does not seem to be a major concern for customers, as many have reported no issues with their refurbished earphones. On the other hand, some customers have expressed concerns about the bass, volume, ear tips, packaging, and a few defective units. Some customers would prefer more bass and louder volume. Others have mentioned that the ear tips come off easily and the packaging is different from new earphones. There have also been a few reports of defective units, such as a right ear phone that did not work upon arrival.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 804 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, I'm quite happy with this purchase, the modest price, the state of the Geek Squad Certified Refurbished BeatsX headphones as the new ones. Incredible sound (as for earbud&in ear headphones). Battery life - I have enough for music and phone calls throughout the day. There is a quick charge, but I have not had the chance to check it. I use them daily for almost a month. The disadvantages have not yet been found. :)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Sound quality and Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to by wireless headphones, but not anymore great sound, Comfort, and long battery life!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Get the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed some headphones for hikes, running, etc. and my wired earbuds would constantly get caught and pulled out of my ears. These stay snuggly in my ears and provide great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these beats. She can workout with them running or strength training and they don’t fall out. Good price we bought them as geek squad certified and no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batter life is about 6 hours. Recharge is fast. Sound is great. Comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, battery life, quality, style and very comfortable to wear. would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. Great sound. Lightweight. Good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Balanced Bluetooth Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats aren’t known for hi-if sound, but I didn’t buy these for that purpose. I really just wanted a pair of wireless earbuds that I could use while doing mindless tasks around the house and at work. I was actually pleasantly suprised by the sound of these, however. They seem to be a bit more balanced than what I have experienced in the past with Beats (they are usually pretty bass heavy). I planned on only using these to listen to podcasts, but these are good enough for non-critical musical listening. These are worth a shot if you don’t want to be tied down to your phone or DAP.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Solid Bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished from Geek Squad and they arrived as if they were brand new. Pretty decent battery life and sound quality. Perfect for working out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best Earbuds for Apple products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the A1 chip these are the best earbuds for Apple products. For those familiar with Bluetooth headphones the range on these are amazing. Also every other pair of Bluetooth headphones i’ve Had suffer from drop outs outdoors or in noisey RF environments. Not with theses! Also if you have and iPhone, MacBook, and iPad switching between them is a snap, especially with new Airplay 2 features. The sound quality is pretty good but not great. Which is why I gave them 4 stars. I still prefer their sound over AirPods which is why I claim they are the best!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, comfortable, good battery life, excellent reception

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality it's fine, but they need more volume. The pack of the beats x it's with some cracks but the earphones it's in great conditions.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    good fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound... great fit to ear...all day battery life

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    Worked for less than a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I waited this long to review these blue tooth earphones so I'd have something to say about how long they lasted. I got them in January 2019 and only started using them in April 2019. They stopped working last month. The earphones no longer hold a charge and also don't stay connected to my phone or my laptop. No damage, nothing happened to them; they just stopped working. While they worked, they worked as described with great sound, rapid charging and held a charge for the stated 8 hours initially. These are my second pair. The first pair lasted much longer before one ear stopped working. They also cost less. I think I have officially given up on buying these refurb earphones from Best Buy. This last pair were certainly not worth the 73 bucks I paid for them. If you buy a pair, maybe buy brand new so that way you at least have a warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These refurbs are great the sound is awesome and battery life is great! Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was worth the money... They have a great sound, and I didn't notice them when working out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Dr. Dre BeatsX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound in this earphones are really good battery life is not that great but the charging speed makes of it and then some

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these as a refurbished product. they have performed as expected, Easy to pair, the flat cable is comfortable so its a nice touch, although charging module and power switch module add considerable weight and bulk to the earphones. As compared to the Bose which has eliminated all but the microphone and volume control. The battery provides somewhat less than the stated 8 hours 4-6 hours might be a closer estimate. sound quality is clear with a decent bass response

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    solid headphones with long battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I really like about these headphones is the clarity that people remark in the phone calls and the battery life. I can usually get a solid 2 days of use on them - on and off. Between walking and talking on the phone + working out and listening to the music plus some games at work or something.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent addition to my audio collection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted in ear buds to replace my original Apple in ear corded set, those are excellent. But I hated having to use an adapter with iPhone 7. This sound great even have a little base, but not overpowering as my previous “beats” experiences.. battery life excellent, also nice that I can use with my Mac and iPad!

    I would recommend this to a friend
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