Customer Ratings & Reviews

I've been using it for four months, and it's damage or burned out. I called the warranty and I'm still waiting for a response. Spend a little more on a better brand to avoid the same problem. I got carried away because it was a good deal! But it's not worth it.

We looked forward to this fryer because our last fryer was wonderful. But this fryer was not. We returned this item after purchase. The screen did not always show the numbers and it was extremely loud. So loud that we could not hear our TV and we had to shout at each other to speak over the fryer.

Loud in operation. Icons are super dim, hard to see. They are not adjustable in brightnmess.

I really can't speak to the quality of the product. I ordered quite a bit from Best buy and it seems seems that at least one or three items I get is damaged. Pre-opened dirty y obviously used... Gets real frustrating because they're an hour and a half driveway so 3-hour round trip. I could go into detail but they sent me the same product back three times in the same box cuz I marked the box. There's damaged the first time every time they kept sending me the same one back... Sometimes I have no options but Best buy, unfortunately

The product failed. The door would not stay close or close. Contact the Gather support . I had to resend and resend and resend the same email with the information requested with no finalization . We bought several products cause we thought they were ok. After this returned the gifts we gottten and went with another brand after this. Wouldn’t recommend them cause they don’t stand behind there products . Waste of money

This thing stopped working after a couple of months, and was used only a few times, I contacted guaranteed, placed a claim but it was a hassle so I dice to leave it alone. Definitely don't recommend this product.

1st off the touch screen doesnt work you have to continuously press multiple different options then as soon as you are about to press start itll take you back to the beginning..... if you go ahead and buy this dont say i didnt warn you.

didn't last 4 months, going to submit a claim with best buy for a replacement. bella pro has a 2 year warranty on their products, thing just died on me.

I've had this just a little over a year, and it has already stopped working. I can't recommend buying this because I believe that a product like this should last more than just over a year.

Best Buy service fails to provide any assistance beyond the initial purchase. Best Buy service is not reliable. They always tell customers they are not responsible and is now your problem.

1st one stopped working you had to force the basket in for it to connect. Returned that one. 2nd one is starting to do what the 1st one did. Not sure it was worth the great sale it was one

Bought it to replace an old air fryer I’ve had. Worked for a few months then burnt out in the middle of prepping family dinner. Not recommended.

I purchased the "bella PRO - 6-qt. Touchscreen Air Fryer - Stainless Steel” on 2/5/25 from Best Buy. By April it was getting difficult to get it to turn on. We had to pull out and reset the basket numerous times before it would work. By June it would not work at all unless we held the basket in the entire time. It was under warranty so the company sent a check for $$39.02.

Lasted 4 months. It worked well until it suddenly stopped. About halfway through cooking some potato wedges it just died. This is my 2nd Bella Pro Air Fryer. The first one was a two quart with analog dials. It lasted less than a month. I was a fool to think a digital Bella would be a quality product. Never again!

My review is purely for BestBuy service not the product. They promised to reissue this item which was never delivered with original price I ordered but they never did. I am furious because they wasted 6 hours of my time in the calls and 2 hours today itself. In last 20 days several times I called regarding the delivery, but every time they told they will reissue and it will be deliverd and today they took a U-turn saying we processed refund,

Very bad customer service with best buy, this product has been returned on it's own to warehouse by delivery agent with out even asking and didn't get my refund back at least, this is happened 1 month back

I got the air fryer last month. Used it 4 or 5 times. Now it’s completely dead. Best Buy return window is only 15 days. I would need pay to ship to the manufacturer to claim warranty. Never again Best Buy.

Item stopped working 8 months after purchase. Had no problems and then 1 day it would not power on

Terrible product only had it for 2 monthsand it stop working

Worked only 1 time. Set it up, used it one time. Next morning, went to use, and nothing!! Couldn't get touch screen to come on.