Customer Ratings & Reviews

So glad I had it after having back to back computer issues. They were apparently quick fixes. I am having some problems again, as a MDiv student I am on my laptop all the time, so I am not surprised. It however does feel like some of the staff are not as capable as others, so my hope is that their team will do some skills training, or pass around projects based on skill ability.

Excellent Value and Peace of Mind! I’ve been really happy with my My Best Buy Total™ membership. The tech support team is always available and super helpful whenever I have questions or need setup assistance. The extended protection coverage has already saved me money on repairs, and I love getting free 2-day shipping and exclusive member discounts on major purchases. It’s great knowing all my Best Buy purchases are protected and that I can get help anytime I need it. Definitely worth it for anyone who buys electronics regularly or wants extra support and peace of mind. Highly recommend!

This product I bought with it is perfect for me - first there is no glare from any type of background lighting; the color in all venues is excellent; the detail is unbelievable; it really is a perfect fit for out entertainment area and no one has complained of visual problems - easy to use. Just what my retirement ordered. The membership added to the long term use of my great product and gives me some advantage in terms of interst, etc.

I’m really not talking about my membership, but about Best Buy’s customer service. I walked into my house to find my husband on the phone with hackers taking over my computer. I had him end the session (!), and immediately contacted my banks, and headed to Best Buy. I was near tears, and emotional. The young lady that created me at the door was wonderful. She took care of helping me to secure my pc that I had brought, scrubbed my iPads, and helped me to purchase a new All-in-one to replace my old outdated pc. Her care and concern was so terrific!!! So thankful to her (Julea), and Best Buy!

Best thing BBUY came up with. My son bought his own products moving out applied for BBUY card told him make sure you get total card, best money u will ever spend. I personally have saved thousands over the whole time for the past 5 years now. I currently have $1300 in savings this year. Had to use Geek Squad for hard drive replacement made appt part was in quick service all because I had total package. Best money ever spent for the convenience.

I’ve been really impressed with my Best Buy Membership — it’s been a great experience! The exclusive member deals and discounts make a noticeable difference, and the free shipping perks save me both time and money. I also appreciate the extended return window and access to special financing options. Overall, it’s been totally worth it and I’d highly recommend it to anyone who shops at Best Buy regularly.

This membership has proved very beneficial thus far. I purchased this when I purchased my 11th generation iPad and had the data transferred from my old iPad. The savings of that included service almost covered the cost of the membership. About 4 weeks later, my wife needed a new iPad--so when I purchased that and had her data transferred, that free service then more than covered the cost of the membership. Great deal!!!

Best Buy Total is worth it if you’re into gadgets or upgrade frequently. The member pricing, included protection, and quick access to Geek Squad save time and headache. The tech support alone makes it useful, and the yearly perks easily cover the cost if you shop even a few times. Reliable, straightforward, and actually helpful — not just another subscription.

The geek squad was great but there was a huge problem getting through to the store. All I could get through to was someone in South Africa and then it took some time to get a person from the store in Citrus Heights in contact regarding a related problem. Please put in my vote for being to get in touch with the store in person and not with AI or some other person outside the store.

I have the total membership at Best Buy and have really enjoyed it so far. I have called and gotten a lot of information about the new computer that I have bought. But, in the beginning, I was able to get a large discount when the geek squad helped me transfer information from my old computer to the new one. I plan on using the discount that I will receive from the membership to purchase other items in the future. Thank you for a great plan.

I Purchased a Dell computer at Best Buy with the features I sought at a very reasonable price. In my past purchases of new computers, the migration of data from my old to new computer was difficult and very time consuming. Best Buy Geek Squad Membership enables me to transfer Data from my prior desk top and laptops to my new computer. To have this done quickly and professionally is for me more than worth the cost of Geek Squad membership. I anticipate that I will also utilize other services provided by this membership adding to the value of the Geek Squad membership.

This team is the best I have ever encountered. I’ve been a Totaltech member for three years and Geek Squad for 5-years before that. I call them primarily to help me out with technical issue with either my laptop or my printer or my phone. They are polite, easy to talk with, and they in turn are easily understood making sure that you’re completely satisfied before ending the connection. We enjoyed a bonus this year when we bought a major appliance and found that because we we’re Totaltech members we enjoyed an additional discount as well as free delivery and set up & an additional year on the warranty.

I can confidently say that getting the Best Buy Total Membership has been one of the smartest decisions I’ve made as a customer. The value you get is incredible—it’s not just about discounts, but the peace of mind, convenience, and VIP-level service that comes with it. One of the biggest benefits for me is the unlimited Geek Squad tech support. Anytime I have a question or issue—whether it’s with a computer, phone, TV, or even a smart home device—I can get help immediately, in-store or online. That alone makes the membership worth it. The exclusive discounts and savings are also a major plus. I’ve already saved money on a few purchases that more than covered the membership cost. Plus, the extended return window gives me more flexibility when buying new tech—no more feeling rushed or stuck. Another thing I love is the free 2-day shipping and delivery perks, especially when shopping online. It makes the whole Best Buy experience feel seamless and premium. If you shop at Best Buy even a few times a year—or if you rely on tech in your daily life like I do—this membership pays for itself fast. I highly recommend it to anyone who wants priority service, tech support, and year-round savings.

Per my Best Buy Total Membership I received assistance setting up my new laptop. In addition, because of the price match benefit, I received a refund of $350. More specifically, on Black Friday there was a price reduction for the laptop model I purchased on October 29th so I received a refund of $350 the difference between the amount I purchased the laptop for and the new price.

The Lenovo Yoga two in computer and Samsung S25 Ultra cellphones are absolutely fantastic. Also purchasing service plans for all was a one stop takes the cake deal. The sales associate, "Patrick" went above and beyond to help us with our purchase. Don't go anywhere else when you can have One Stop Shopping at Best Buy! They have that name because they are......your Best Buy! Thank you Best Buy!

I rarely if ever purchase or buy into such membership programs. But this membership has served its purposes and is worth the cost. I have gotten free delivery and installations time and time again, and free technical support. I have gotten discounts on items at the register due to my membership. Also, the membership adds an extra layer of consumer protection to purchased items.

The Geek Squad erased my data from one of my SSD’s which was a huge bummer, but as a whole they have been really helpful and friendly. Just make sure to remind them that they need to double check what they are doing because an easy task can turn into a nightmare if they aren’t careful. Just stay on them about double checking and you’ll be fine.

This membership has saved me a lot time and money over the past few months. It was originally recommended to me by Geek Squad a few months back when i needed a laptop repair, and when the motherboard came back shot, it covered the cost of the attempted repairs, and the data transfer to my new laptop. The price matching has also been a big help, and i've saved money with that part of the service, on top of the savings i get on products just for being a member. Furthermore, the 24 month protections it provides on all of my Best Buy products gives me an extra layer of Security that my various products will be safe and sound! Overall I am very heppy with the membership and it has provided me a great amount of value for the time i've had it

After having the My Best Buy Total™ membership for a while, here's my quick and honest breakdown. The Upside: The real value is peace of mind. You get included protection plans (like AppleCare+ on Apple gear) and 24/7 Geek Squad support. For a single big-ticket purchase, like a new laptop or TV, the warranty alone can make the membership pay for itself. The 60-day return window is also a great, practical perk. The Downside: The main drawback is the price—around $180 a year. It's a steep cost if you aren't actually using the key benefits. If you're an infrequent shopper or don't need much tech support, you will likely not get your money's worth. The Bottom Line: If you're about to buy expensive electronics and value robust protection plans and on-demand support, it’s a strong contender. For casual shoppers, it's probably an easy pass.

Love it. Worth the price. Geek Squad available 24/7. I was on a road trip when my previous Lenovo had issues. The Geek Squad art he Best Buy in Naples, Florida determined it was the hard drive. They recovered all my data and transferred to a new hard drive in less than two days. You can contact them day or night. again, worth the price.