Customer Ratings & Reviews

Here’s a **5-star review** for Best Buy Totaltech membership, highlighting its best features and why it’s worth the investment: --- ### ⭐⭐⭐⭐⭐ **Best Buy Totaltech is a Game-Changer for Tech Enthusiasts!** I’ve been a Best Buy Totaltech member for over a year now, and I can confidently say it’s one of the best decisions I’ve made as a tech lover. Here’s why: 1. **Free 2-Day Shipping**: Every order I’ve placed arrives in just two days, without fail. No more waiting around for my gadgets—it’s like Christmas every time! 2. **Extended Return Window**: The 60-day return policy is a lifesaver. I bought a laptop that didn’t quite meet my needs, and I was able to return it hassle-free after a month. No stress, no questions asked. 3. **Free Installation and Tech Support**: I recently bought a new TV, and the free installation service was incredible. The Geek Squad team came out, mounted it perfectly, and even helped set up my soundbar. They were professional, efficient, and friendly. 4. **Exclusive Deals and Early Access**: I’ve saved hundreds of dollars on member-only deals and early access to Black Friday sales. The discounts on Apple products alone have made the membership fee worth it. 5. **24/7 Geek Squad Support**: Whether it’s troubleshooting my laptop at midnight or fixing my smart home devices, the Geek Squad is always just a call away. It’s like having a tech expert on speed dial. 6. **Discounted Repairs and Protection Plans**: I dropped my phone and cracked the screen, but with Totaltech, I got a 20% discount on the repair. Plus, the protection plans are way more affordable with the membership. ### **Final Thoughts** If you’re someone who shops at Best Buy regularly or invests in tech gadgets, **Best Buy Totaltech is a no-brainer**. The convenience, savings, and peace of mind it offers are unmatched. I’ve already recommended it to all my friends and family—it’s that good! --- This review captures the best aspects of the membership and emphasizes its value for tech-savvy shoppers. If you’re considering signing up, this should give you a clear picture of why it’s worth it!

I took the year total service plan because I moved from a 2015 laptop to a New one. I wanted to be able to get help as well as have a protection plan for a year. I have had to use the Geek Squad 2 times and am loving the help. If you are moving to a whole new system, the total protection plan is the way to go. Would recommend it.

We have enjoyed this membership because of their response to Helping in the home. Also, we have taken our computers several times to have them update or help with problems that we don’t quite understand. Also, when we have a possibility of an attack or spam, we can go in and be relieved after they have gone through our computers.

Best Buy is a multinational consumer electronics retailer that sells a wide range of products and services, including a large selection of electronics, appliances, and home office products through its stores and website. It is also known for its technology support service, Geek Squad, which provides technical help, installation, and repair services.

The My Best Buy Total™ membership offers significant value for frequent shoppers and those who prioritize purchase protection and extended warranties. The unlimited Geek Squad protection alone can justify the annual fee for anyone who buys high-ticket items regularly. However, for casual shoppers or those who don’t buy electronics often, the membership may not be worth the cost.

I can not rant enough about this! I have always used AT&T’s “protection” plan for years. Until I needed to use it and got charges an extra $300 for a fix on the Z fold flip screen. Then after it was sent in, we got a refurbished, different color phone. Once I switched to Best Buy total, I have NO worries that the will protect my devices and services! Will never go back to using any type of insurance or protection plans from AT&T!!!

I signed up for My Best Buy Plus primarily for the extended return window and exclusive member pricing—and honestly, it’s been a solid value. For $49.99/year, I get free 2-day shipping, 60-day returns on most items, and access to some decent member-only deals. It paid for itself when I bought a laptop and got a price drop refund a few weeks later. The My Best Buy Total tier is pricier at $179.99/year, but it includes 24/7 Geek Squad tech support and up to 2 years of protection on most purchases, including AppleCare+ for Apple products. If you’re buying big-ticket electronics or want peace of mind with repairs, it might be worth the upgrade. That said, the value really depends on how often you shop at Best Buy. If you're only making one or two purchases a year, it might not be worth it. Also, be mindful of the auto-renewal—some users have found it tricky to cancel.

My initial purchase was ordered on line with in store pick up of hard to find ink for my old printer. I then had a discussion with a sales person who will be helping me purchase a new lap top & printer, so I already bought a membership with Geek Squad support to set up everything when I make the next purchases very soon.

This membership is a real value for anyone especially senior citizens. The Geek Squad is the best and I can depend on them for help. They've already helped in a big way in transferring photos from my old desk top to my new Lenovo Idea Pad and the cost was included in my membership. The membership was a wise decision on my part. Thank you Geek Squad

The membership has already paid for itself. I had several issues. I visited the geek squad several times over the span of five days. They were extremely helpful and resolved all of my issues. The geek squad was helpful in selecting a new computer since my old one was outdated and needed serious updates which my old computer could not handle.

Geek squad appointments, replacement of cheaper electronics (shokz headphones when they stopped working), repair of more expensive electronics (laptop), troubleshooting calls (smart washer/dryer connection to wifi), and so much more has made this so worth it over the past few years.

My desktop got a virus and i took it to best buy and they solved the problem and i did not have to pay anything because i purchased this memebership other than that inhave not explored the benefits but to my knowledge it covers everything you buy at best buy.

It was a very reasonable addition to the cost of having malicious malware/software removed from my laptop computer. I may not need to use it for this in the future, but it gives me peace of mind that if something goes wrong within the next year I won't have that inital/upfront cost to have it looked at and fixed. I haven't had a chance to read and find out the additional advantages/features/perks it offers; and even if I don't use any of them in the upcoming year it's worth the peace of mind it is giving me.

Look, if you’re the kind of person who treats their electronics better than some people treat their pets, this membership is a no-brainer. Having everything covered under a protection plan brings me more peace of mind than yoga and chamomile tea. It’s way better to have protection and not need it than to have a nervous breakdown over a cracked screen or faulty components with no safety net. You probably already treat them better than your children anyway. At least this way you can give these back and get a new one when they s@$# the bed. Try that with a child and see how that works out for you. Go ahead. I'll wait. And let’s be real for a second: if you proudly call yourself a gadget geek but can’t swing less than $200 a year to protect your precious babies, then my friend.... It might be time to pick up a new hobby, like knitting or competitive couponing. Totaltech isn’t just a membership, it’s a way of life. Only reason I'm not giving it 5 stars is because there is always room to improve. Like giving total tech members higher priority as well as notifications and queue updates to pre order high demand items like the Nintendo Switch 2. Looking at you Best Buy.

I’ve truly enjoyed my Best Buy membership and the value it brings. From exclusive member pricing to faster delivery options and special promotions, it’s been worth it. The added perks, like extended return windows and access to tech support, make shopping so much easier and give me peace of mind with my purchases. The customer service has been friendly and helpful, whether I’m shopping in-store or online. I also appreciate the convenience of earning rewards points with every purchase, which I can redeem on future buys. Overall, my membership has saved me both money and time, and I would definitely recommend it to anyone who shops for electronics or appliances regularly.

I signed up for Best Buy’s Total Membership and it has quickly paid for itself. The free 2-day shipping, exclusive discounts, and included protection plans give me peace of mind with every purchase. What I really appreciate is the tech support access—it’s great knowing I can get quick help whenever I need it. Add in the savings on installations and services, and it’s a no-brainer for anyone who shops at Best Buy regularly. Overall, the membership makes shopping easier, safer, and more rewarding. Highly recommend it if you want extra value and protection on all your tech.

I have been delighted with the customer service - ie the professionalism of the attendees in the Geek Squad in the State College, PA store. This autumn, the helpers - male and female were comfortable with themselves and the public, knowledgeable and were open to questions and repeated explaining. I purchased a total tech package in response to my good experience.

Well worth the investment if you shop at best buy. Ive been a member for years off and on. The only downfall is the membership used to offer tv mounting free with purchase from best buy but apparently consumers wrongly took advantage of this benefit. I hope best buy reinstates this benefit if you have proof of purchase

I’m a big fan of the Total Membership. I have experienced a failure of headphones and a Blu Ray player. All of which were replaced promptly. Also I bought some higher end audio and tv equipment and with that their installation services. I would rate that top notch and very helpful with follow up calls and visits.

One of the best decisions my wife is happy with. Ha ha. This Total membership plan is a steal and has awesome perks. I am a card holder and Total Plus Member. These electronics will fail and its safe to have a warranty that will replace your product with a new one. Im happy with the decision I made. My electronics and T.V.'s are protected. Especially when you have little ones whonlike to throw things..