Customer Ratings & Reviews

I liked being able to save on purchasing this tech support service. I have had this tech support for several years, and I really like having it for use.

Geek squad is always helpful with the questions I have for whatever I have dealing with technology they are so knowledgeable and I believe they are worth five stars!

Grade and positive experience with confidence in knowing that my computer is going to be protected and no viruses will erase viable information.

Not sure if I am using this service to it's full potential. Might have to inquire further to make sure I am maximizing the full benefits of the program.

It's great knowing I have tech support 24/7 and it covers all my devices. All the representatives that I have dealt with have been professional, helpful and great.

a+++, excellent support whilw purchasing this TOTAL TECH SUPPORT. Mr Yefim, the tech support (geek squad agent) was very knowledgeable and tech expert..

I have purchased the plan as it was a good deal for me at the time since I bought a number of new kitchen appliances. Normally would not buy it as I would not use it.

I can't say enough good things about my experiences with the GeekSquad Total Tech Support. Best money I ever spent and I plan to renew this every year.

I like the support. sometimes, they don't seem to solve my issue on the first try, but I have faith that they will fix it on the 2nd try. =)

I purchased this membership knowing that the Geek Squad will be there to help me with any problem with my computer and other devices. They are so knowledgeable and helpful.

The support membership was offered to me when I took my laptop with the blue screen in for a diagnostic. It seemed like a good deal and good for a year.

The price of total tech was easily worth it. I would’ve paid $300 to install TV mounts and instead I still pay the $300 amount plus get a year of free support.

the support features and helpful staff are waaaaaaayyyyyyyy worth the price. But it and you won't be sorry you spent the money

Again, will never live without Geek Squad....always know they have my back on fixing everything, since i CANNOT. For me, this is a necessity.

Best purchase I have ever done at Best Buy. If you plan on any major renovations or purchases etc I would recommend this product.

total tech could be good or bad depending on who you get a good tech or one that don't feel like it I experience both so it just depends who best buy send out.

I highly recommend the total tech support to everyone the benefits are unbeatable do yourself a favor and get total tech support you want be disappointed. I love it. ..

Very helpful and friendly. When I left I felt as though I knew a lot more about my phone and that I was welcome to come back anytime without feeling foolish Yhanks

I had the wired camera installed on the 3rd visit. When I scheduled my installation, I was asked if there was a wired camera at the place this camera was going to be installed and I said Yes. The rep said that was the only thing needed. When the geek squad person visited to install this other installations, he said he doesn’t do wired install and I would require a handy man to do it for me. This is not true because Best Buy geek squad does have a wired camera install service that I purchased. I didn’t ask any question and went to the store to get it rescheduled. For the rescheduled install, on the day of appointment, the tech called and asked about the nature of install and I said it was a wired install. He said he isn’t trained to do that and that I will have to reschedule and waited for my next appointment. Same thing happened ok my 3rd appointment and I called the store manager to understand what was going on. No one had any clue but the store manager did find an answer and another appointment had to be created. Finally installed. On the whole, it wasn’t a good geek squad experience. People take geek squad memberships for quick access and easy access to trained people and if we get these type of replies, it brings down the trust on geek squad. I did cancel my geek squad as I was within the cancellation period and they gave me a credit for the amount I would have paid had I purchased installations without geek squad subscription. This whole episode took the one whole Saturday (3rd appointment)

❤ my total protection plan! If purchasing a smart television don't leave the store without the plan. Reasonable dependable and needed. ❤ the Geek Squad!