Customer Ratings & Reviews

I like the advantages you get by having this it's amazing sometimes you save on different items you purchase from best buy. I would recommend .

It really is helpful to be able to access qualified help. These people know what they are doing and solved a problem of me in about 2 minutes. Well worth the cost.

total tech could be good or bad depending on who you get a good tech or one that don't feel like it I experience both so it just depends who best buy send out.

Always goes over and above to help with problems, sometimes you have the person that does not understand, But you make it through

It's great knowing I have tech support 24/7 and it covers all my devices. All the representatives that I have dealt with have been professional, helpful and great.

Geek squad is always helpful with the questions I have for whatever I have dealing with technology they are so knowledgeable and I believe they are worth five stars!

I have saved 3 to 4 times the cost of this membership. Plus the support you receive from the Geek Squad is a bonus.

It's always good to have extra protection, especially on all of our devices! Add to that being able to ask questions anytime and that is great!

The price of total tech was easily worth it. I would’ve paid $300 to install TV mounts and instead I still pay the $300 amount plus get a year of free support.

❤ my total protection plan! If purchasing a smart television don't leave the store without the plan. Reasonable dependable and needed. ❤ the Geek Squad!

purchased lap top for Christmas as gift for off work stuff it is very simple and easy to use thanks best buy purchased in case any unexpected happens

I recently used my plan for the delivery and installation of my window AC unit. I renew the plan every year.

I have purchased the plan as it was a good deal for me at the time since I bought a number of new kitchen appliances. Normally would not buy it as I would not use it.

We have been using Best Buy Total Tech Support for a few years now and have been very happy and would select this service over Magnolia every time

The help us get pictures from an old hard drive. The service technician was a pleasure to deal with and explained it to us.

I am so happy to have the Total Tech Support membership. They made setting up my new computer so easy and answering any of my questions so easy.

Total Tech Support is a great buy. I have been able to bring in 4 devices and the Geek squad has completed the necessary things needed on the devices.

If you have multiple electronic products - This is package will save huge money. - Less delivery cost - Installation costs reduced - Free consultation

It seems like alot of money to purchase.I know it's worth it if something goes wrong with your electronics I do have to worry about that now

I had the wired camera installed on the 3rd visit. When I scheduled my installation, I was asked if there was a wired camera at the place this camera was going to be installed and I said Yes. The rep said that was the only thing needed. When the geek squad person visited to install this other installations, he said he doesn’t do wired install and I would require a handy man to do it for me. This is not true because Best Buy geek squad does have a wired camera install service that I purchased. I didn’t ask any question and went to the store to get it rescheduled. For the rescheduled install, on the day of appointment, the tech called and asked about the nature of install and I said it was a wired install. He said he isn’t trained to do that and that I will have to reschedule and waited for my next appointment. Same thing happened ok my 3rd appointment and I called the store manager to understand what was going on. No one had any clue but the store manager did find an answer and another appointment had to be created. Finally installed. On the whole, it wasn’t a good geek squad experience. People take geek squad memberships for quick access and easy access to trained people and if we get these type of replies, it brings down the trust on geek squad. I did cancel my geek squad as I was within the cancellation period and they gave me a credit for the amount I would have paid had I purchased installations without geek squad subscription. This whole episode took the one whole Saturday (3rd appointment)