Customer Ratings & Reviews

Worth every penny as we move into the digital age. We have used it as we add items to out inventory. A fair money saver

The services provided by this plan and the discounts that are given for repairs when mailed off make this plan well worth the money paid for it.

I purchased the total tech service with my Apple computer. I have since used it to install my microwave and dishwasher which gave me great savings.

Took the worry out of servicing all the tech we love to buy but always need help with installation and repair. Best investment we have made!

This service is well worth the cost. Knowing that certified techs are working on your computer, gives you great piece of mind.

Usually don't purchase warranties, etc. However, this one should be considered since it really gives you lots of coverage over an extended period of time.

I have been nothing but grateful for the people at the Geek Squad desk at Best Buy! They helped me get my new computer up and running for me.

I love the security of having this available. I have not had to use it but am happy to know it is there when I need it.

The Geek Squad is the Greatest. They always help me out. They are courteous and always have the correct answer. This is a great investment.

Geek Squad has been extremely helpful in the past. Their protection plan has come in very handy with my laptops over the past year.

Most people won’t get any where near recouping their money. The long list of “benefits” just fit niche situations. I took 3 computers in during my year. One t repair/replace a laptop Motherboard. I was told after a week, they don’t do that level of repair. I said, it’s a motherboard swap, you are a computer repair place, it doesn’t get much lower level. The second was another laptop, cracked screen. Again, they don’t do that level of repair. The third 9 (and main reason I purchased this) Was for a dead hard drive. Their level of hard drive recovery is: We pug it in, if it powers up and we can read off it, we can transfer your data. For those that don’t understand, that is exactly what it was doing in your computer, when, it stops working. So if you can’t read from that hard drive in your computer, then the Geeks will tell you to go to level II or higher, which costs about $700 to $2000, most, around $1000. I bought a used laptop of the same model. I replaced the motherboard and the screen using the scavenged laptop. The hard drive, I had to replace a module that supports the power. I am NOT a computer Geek. I am however, good with my hands and really good with Google. I made all three repairs myself, with a little Google search, some YouTube and patience. So, would I recommend this to anyone? No. I would recommend if you need computer repair to find a reputable repair shop and g that route

This was very helpful when I had the same reoccurring problem with my laptop. Took it in they had it for a day and I got it back.

With this coverage it makes owning a computer so easy to feel comfort of knowing they will be there for any of your issues on any of your devices

Chat support team very courteous and knowledgable. I feel my computer and appliances are protected on the total tech plan.

Total Technical support is awesome. Whenever I get confused with my purchases from Best buy, I'll call tech support and they will assist me.

I purchased the plan in desperation for my laptop that were able to fix it with in 24 hours! I feel confident now that I have them servicing my electronics.

I always buy the product insurance. If something breaks they just give you a new item - no hassles. Includes accidental breakage.

Excellent buy for the price as well. My laptop is currently being serviced at best buy and I love all of my experiences working with the geek squad.

Best Buy tech support personnel are always professional and knowledgeable. It's good to have an expert to discuss issues with.

I enjoyed working with the tech, answered all my questions and was very thoughtful and patient. Liked saving by using the tech support