Customer Ratings & Reviews

Great customer, experienced team and always eager to help you solve any problems. Their warranty is just the best!!

I love being a total tech member the coverage is great and free installs are always amazing.

I signed up for tech.support each of the last five years. It is well worth the price. For both home and store.

Total Tec Support is easy to use and the Geek Squad is vey helpful and do a very good job on reapirs.

Originally bought the Geek squad membership when I bought my laptop in 12/2018. Renewed it for 2020. They are knowledgeable.

If You want Tech Support..Make an appointment at Best Buy. Usually 3 to 5 days ahead of time.Get up,put your clothes on and go to the Store and talk to a Tech in person.They give you 20 to 30 minutes worth of instructions.Every experience talking to a Tech in Person at Best Buy has been Excellent..Dont bother with the Chat with a Tech on your Laptop.A Big waste of Time.Also Dont call that phone number they give you to Call and talk to a Tech.They put you in Hold for a Very long time..then Someone answers who doesnt know anything about Computers,Desktops or Laptop.They give You Bogus Answers that are totally not True?&do not work.They dont stay on the phone while you fix the problem&then wait to see if the problem was solved.It is a joke.If you want Tech Help;like I said,make an appt.and go inside the store,take your laptop with you.The in Store Techs are Great..Don't believe that lie they tell you when they sell you the Geek Squad package that you will have access to a Tech 24/7.A total untruth...You will have access to a Tech in the Actual Store who knows what they are talking about.

BB is the only place we like to take our broken TECH. They are always knowledgeable.

I recommend that anyone with computers or laptops subscribe to this membership. It comes With plenty of other benefits too.

Very good decisition. And a great help from the people from geek squad that oriented me on this purchase

Laptop now working better after Geek squad worked in it No issues since March Probably need to get current one

when everything gets messed up; this was a purchase for myself enjoying this item everyday . . . great addition

I liked the savings I got on my protection plan. It’s nice knowing I can get help when needed

This plan is great to have. The customer service is very professional and it it good to know that help is there when ever I need a.

Best deal ever! We have loved having this service available takes the fear out of service calls

Great savings great program. Saves me money. I tell my friends about it. My family loves it and they too are saving

I use the total tech support all the time. It makes me feel safe. I recommend this product.

I love this computer protection on my computer it should help me with any problems with my computer

So pleased I had this as I dropped my computer and shattered the screen They took care of everything

The only way to go to protect all your devices and appliances in your home.

This is an added coverage I buy with all my electronics when it's offered! I have 100% confidence in Best Biy!