Customer Ratings & Reviews

I was greeted and helped professionally by one of your tech's and I was told that they tried to revive my old desktop computer and it wouldn't work. I told the tech that I knew the computer was old and originally wanted to give it to Best Buy for recycle purposes. Everything was taken off the old computer and put on my external drive. Thank you, Geek Squad for your excellent work!!!

I’ve been a total tech member for over 6 years. I can truly state that it’s the best purchase I’ve ever made at Best Buy. I have used the service for my home appliances and entertainment systems at my home. We recently started buying our apple phones and computers through Best Buy because of the benefits and sales. Free Apple Care and individual service that is excellent

I have had Best Buy- Geek Squad membership since year 2017. During the Covid-19 pandemic, the remote Geek Squad IT Techs had fixed my many HP com puter issues. They were my very knowledgeable, pleasant tech experts! On December 16,2025, I had the Geek Squad team dismantled my hacked [2] non-functional HP computer. I purchased a Chromebook that I like very much. I also purchased another annual Geek Squad membership from the South Maryland Pkwy store, Las Vegas, NV.

I came in needing a laptop repaired and was told that this membership would save me money and give me more access to things like unlimited geek squad support including for items I didn’t buy from Best Buy but needed help with and access to exclusive deals from Best Buy. The membership renews annually from the day you got it and I’ve enjoyed having it so far. I only rated it 4 stars because I recently got it and haven’t been able to truly use it a ton yet, but it seems great so far

I love the fact that should I have a problem or question regarding any of my Best Buy purchases, especially my desktop or laptop, I can simply log on to Best Buy Geek Squad (make sure you include Best Buy in your search for Geek Squad, as there are imposters out there), and get any concerns resolved. It's peace of mind insurance for my electronics, and I love having it!

My Best Buy Total™ is one of the best memberships I’ve had. The free delivery and installation alone saves a lot of money, especially for TVs, appliances, and large items. 24/7 Geek Squad support is fast, professional, and reliable whenever I need help. The extended protection plans give real peace of mind—repairs and replacements without stress. I also like the member-only pricing and priority service, which makes shopping smoother and faster. Overall, it’s a high-value membership that pays for itself quickly if you shop at Best Buy more than a few times a year. Highly recommended.

My Total Best Buy membership has been completely worth it. I love the peace of mind that comes with extended protection, free delivery and installation, and access to members-only pricing. The convenience of knowing I can get help with tech support or repairs without extra hassle really sets this membership apart. Best Buy continues to be my go-to for electronics because the Total membership saves me time, money, and stress. I highly recommend it to anyone who regularly purchases or relies on technolo

I BROGHT MY HP LAPTOP TO GEEK SQUAD AT BEST BUY. IT WOULDN 'T COMPLETE THE START FUNCTION. THEY HAD TO REPLACE THE MAIN DRIVER AND DISC AND OTHER THINGS I DON'T UNDERSTAND. THE PRICE WAS MINIMAL AND GOT A WARRANTY AND A I YEAR MEMBERSHIP INCLUDED. THEY WERE HONEST AND SAID IT WAS AN OLDER UNIT IT WAS WELL WORTH SAVING RATHER THAN BUYING A NEW ONE. IT NOW FUNCTIONS AS IT DID WHEN IT WAS NEW. MANY THANKS TO BUST BUY AND THE PEOPLE AT GEEK SQUAD. MP BEDFORD, TX.

I’ve been a My Best Buy Total™ member for a while now, and it’s easily one of the best investments I’ve made for my tech. The coverage and protection alone are worth it. I never have to stress about accidental damage or repair costs. But what really stands out is the level of service. Every time I’ve needed help, the support team has been fast, knowledgeable, and genuinely friendly. The exclusive member benefits — like free Geek Squad tech support, product discounts, and extended warranties — make upgrading or maintaining my electronics effortless. Whether it’s setting up a new device, troubleshooting, or getting priority service, Best Buy really delivers. If you own multiple devices or just want complete confidence that your tech is protected, the My Best Buy Total plan is 100% worth it. It pays for itself in convenience, savings, and peace of mind.

Love this service provided by Best Buy. I have used them for many different reasons from installing Alexa in my car, setting up ring devices all over my home, many repairs on phones,iPads and computers. Help with routers and picking out the best one for my situation.. everyone I have come in contact with has been knowledgeable and understanding. This is the best service I have ever bought for myself.

Best Buy Total Membership is absolutely worth the cost year-round. The value goes far beyond occasional discounts — from unlimited computer diagnostics and tech support to included protection plans that rival AppleCare on eligible Apple products, it quickly pays for itself. Having expert help available for troubleshooting, setup, repairs, and software issues removes the stress of owning multiple devices. Add in extended warranties, protection on purchases, and priority service, and it becomes a true all-in-one tech safety net. If you buy, use, or maintain electronics regularly, the membership delivers consistent, real-world value well beyond the annual fee.

The Best Buy Membership has been an absolute game changer. From the moment I signed up, the value was undeniable. The exclusive discounts, extended return windows, and fast, hassle free service make every purchase feel effortless. What truly sets this membership apart is the level of support knowledgeable associates who go above and beyond, priority customer service, and real savings that add up fast. This isn’t just a membership; it’s peace of mind. Whether I’m upgrading tech, troubleshooting an issue, or planning a big purchase, Best Buy consistently delivers. If you want premium service, real value, and a membership that pays for itself, this is the one to get. Highly recommended.

I want to express my sincere appreciation for the exceptional service provided by Sean Medford from the Newport News Best Buy. Although I purchased my computer at the Williamsburg store, I required additional assistance setting it up at home and Sean went above and beyond in every way. He arrived right on time, explained everything with clarity and patience, and demonstrated an impressive level of technical knowledge. What really stood out was his kindness, professionalism, and genuine desire to help. Sean made sure every question was answered and every issue resolved, all while maintaining a friendly and respectful attitude that immediately put me at ease. His partner, who accompanied him, was also excellent—together they made a fantastic team. Best Buy should be extremely proud to have employees like Sean and his partner. Sean's expertise, communication skills, and customer care are exactly what set the company apart. Thanks to him, I feel much more confident using my new computer, and I’ll absolutely turn to Sean at the Newport News location again because of this experience.

Best Buy Total Membership is so much more than a protection plan. With expensive items such as cell phones, laptops and computers, TV’s, drones and robotic vacuums knowing you not only get a manufacturer warranty but extended protection and the repair/replacement from Geek Squad is a money saver and piece of mind. Just as beneficial are the member pricing, advanced sale price offerings and discount sale notifications so I don’t miss a good deal. As items age and are still being used I typically take advantage of extending the Geek Squad protection for a few dollars a month once they come off the initial plan. Money well spent.

Best Buy’s Total Membership has honestly been worth it for me. The biggest perk is the extended warranty and protection, which gives peace of mind on anything I buy. The free and fast Geek Squad support is also a huge plus — whether it’s setting something up or troubleshooting an issue, I can get help without extra charges. I also like the exclusive member deals and discounts. They actually save me money throughout the year, especially on bigger purchases. The free shipping and easier returns make it even better. Overall, if you shop at Best Buy often or want solid protection on your devices, the Total Membership is a great value. It pays for itself pretty quickly.

I recently used Geek Squad for computer diagnostics and cleaning, and the service was excellent. The team was professional, friendly, and explained everything clearly before starting the work. They cleaned the dust, checked the cooling system, and made sure the computer was running perfectly. They also reviewed my water cooling system and made helpful recommendations without trying to sell unnecessary parts. The turnaround time was much faster than I expected, and the price was fair for the level of service and expertise. Overall, the Geek Squad made the entire experience easy and stress-free. If you need computer repairs, maintenance, or technical support, I highly recommend them.

Purchasing Total Tech was the best and smartest thing I've ever done. With Total Tech. I've had the Geek Squad set up or troubleshoot several of my computers which is included. The service has saved me many headaches as well as dollars. I am constantly amazed by all that is included. I highly recommend this service. It pays for itself over and over again.

Recently I purchase a Best Buy membership along with two MSI 15.6” thins and they have preformed far beyond my expectations, though the fans can be loud my temperatures while playing demanding games are beyond satisfactory. This is a perfect laptop for gamers and student alike as I have used it for both. I upgraded the ddr5 from 8gb to 16gb for both laptops and the tech team there was happy to install for me since I was on the go, and this was a free service included in my Best Buy total membership. They provide diagnostic as well as data transfers along with many other services included with my membership purchase. I 100% will be repurchasing when my plan expires. It’s beyond worth the money and my family and I will surely remain customers for life due to the quality of service I received.

It doesn't matter what BEST BUY geek squad--in any city-- they are ALL consistently outstanding. In the world of the service industry, precious few offers the value & service that BEST BUY GEEK Squad does. The tech package covers so much and is available to all my family member's at no extra cost. If you want peace of mind with all your electronic needs--THE TECH package is worth the investment and can pay for itself after your first visit.

I came to the store at Walker Lake rd. at about 5 PM Tuesday 11/25/25. I needed and bought a printer and ink cartridge with the help of a young man ,very knowledgeable, has been there about 3 years and is working his way through college. I'm so sorry I forgot his name and the floor supervisor's name also. They both helped me settle a problem that I have had for about a year with my BB Total Yearly Subscription. It started out as double billed last year, one cancelled, and my Web root Secure Anywhere subscription cancelled, After fixing that issue last January, I find I have a BB Total still on record as expired after 6 Months! These 2 employees worked the issue out and I am now still a Total Yearly, Happy Member! JohnP