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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 147 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about Premium Security's overall performance, protection, and VPN performance. Users find the software easy to install, navigate, and configure, indicating efficient resource usage. Additional features like the password manager are also appreciated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 147 reviews
  • Rated 4 out of 5 stars

    Beware of "auto-renewal"!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this has gone smoothly. Last year, I bought a physical copy, as I did the year prior. I found that Bitdefender had also "auto-renewed" my subscription, so I paid for it twice. Auto-renewed copy was significantly inflated on price. This means that Bestbuy shared my credit card information, but the manager at the local store says that could not happen. I don't believe that. I did not get any reimbursement from Bitdefender for this. I tried.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Resource usage

    Rated 5 out of 5 stars

    Bitdefender Security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best security programs out there. Easy to use and protection is outstanding. Has everything I need including password manager! So glad I went with this and got rid of Norton.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    exclente antivirus

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works excelent to much care the all virus arounbd my laptop cel and computers wors fast and stop all hackers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Resource usage

    Rated 5 out of 5 stars

    Good coverage and doesn’t slow the computer down.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well year after year. Good coverage of multiple devices. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Premium Security Good Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sale price covering 10 devices for 1 year and included VPN for highest protection offered. First time using Bitdefender so getting use to all the options including VPN. Will learn and know more over the year!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    So far so secure and good

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing I like about this is that it was pretty okay and easy to set up. I didnt get confused during any steps and once it was downloaded, it seems very user friendly and easy to understand. This was my first buying and setting up myself. And I love how I can protect a few more devices as well. I was able to get it for my Mamis HP laptop. But I couldnt download it for my Papis Google Chromebook, due to the software. Overall, I’m happy and if all goes well, I’ll buy more/renew it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy it is to use and it does a great job. Love the VPN as well. Just don't pay full price for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Parental Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The parental control is a cool feature. Wish it was more app friendly. Able to limit time, websites, and can even remotely disconnect from the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bitdefender is our Peace of Mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender has been a reliable asset for our computers, phones and tablets. It works invisibly in the background and keeps our components safe.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Best Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is the best that I've used to secure my computer, and now my phone. I will only use a different product if this one is unavailable. Just today, someone sent an attachment to my phone, had I opened it, I would have had problems for as long as it took to get rid of what was hidden in there. Bitdefender deleted it after warning me about it. There may be some that are close, but I doubt that there are any that are better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Bitdefender

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, works great. I really like it. I have it installed on all of my devices and it protects them all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Vpn performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic with defense (the literal best out there) and it has an amazing VPN. Get it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bitdefender Products

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender Premium Security has always worked great for me over the years. They keep making changes and upgrades that help a lot. Easy to install and use which is a huge plus.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    Bitdefender Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only been using the program for a short time but it was easy to install and works well so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is easy to install and has everything I need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    College Professor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! I will be using it in my graduate classes since I am a professor!

    I would recommend this to a friend
  • Pros mentioned:
    Vpn performance

    Rated 5 out of 5 stars

    Great Security

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended security for your devices. Works well with Mac and windows. Has a great VPN that is included. Was always using Trend Micro for well over 15 years, but now I will be using Bitdefender for the next 15 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with being able to purchase a virus protection for my home computers at a reasonable price which I could afford and bestbuy provided me with

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Finding the Right Product to protect your system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple of hard lessons, I really recommend. You find the vendor your trust most to provide the protection you need for your computes. My criteria was 10 licenses, a company with good history (did a lot of research) … and I’m happy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Bitdefender experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender is highly-rated security software. I bought a laptop from Best Buy and had them install the software. It worked fine for a few days, but after that, the VPN was not connecting. Anyway, I returned the laptop (for other reasons besides that) and had BB install Bitdefender on my new laptop, but I am not sure that it is completely functioning. I will need to investigate this further. The issue could be with the installation.

    I would recommend this to a friend
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