Customer Ratings & Reviews
- Model:
- SHP9PCM5N
- SKU:
- 6543003
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the Benchmark Series 24" dishwasher for its quiet operation and excellent cleaning performance. Many appreciate the overall quality and the convenience of the interior lighting. The built-in water softener is also a valued feature. Some customers have noted that the cycle times can be lengthy and there can be some dampness if unloaded too soon.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleans very well.It works very quietly for the whole cycle
I would recommend this to a friend Bosoh Benchmark Series 24
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do love my new Bosch - Benchmark Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher, 38dBA - Stainless Steel.
I would recommend this to a friendNice Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned for a month. The only negative feedback is that dishes aren't completely dry. It would be good if there was a way to tell if the dishwasher is clean or dirty
I would recommend this to a friendTed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within two weeks. Called Bosch and went through reset routine multiple times. Repair person will not be able to come for another week - standing waste water inside dishwasher. Supposed to be the best dishwasher available on the market. Worked beautifully for only 4 washes.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi teddums, thank you for taking the time to submit this review. We apologize for your experience and for any inconvenience. As part of our initiative to continuously improve our products, our service and the overall customer experience we have forwarded your feedback to the appropriate department. Your input is invaluable and we appreciate you reaching out.
Love and disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this dishwasher, even the install process, except the large amount of condensation every time it washes is ridiculous. Will return for a different model.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi AB2024, thank you for your review. We apologize for any disappointment you may have encountered with this appliance and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
So far, so good for first month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. First month, no issues with use. Free install, no hiccups.
I would recommend this to a friendSqueeky clean
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, no complaints. Does what its supposed to do.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, Best Buy customer service was / is great,
I would recommend this to a friendBosch dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the appliance and installation from Best Buy.
I would recommend this to a friendExtremely disappointing service and D Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed, very bad service, D Washer doesn't dry well leaking from both sides the Benchmark Series, waiting since we bought it, 2 weeks to deliver, then another 4 weeks to get it change.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi disappoint, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. Our Customer Care Team is available at 1-800-944-2904 if assistance is needed with your dishwasher. Please know we're here to help. Thank you.
product defective X 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this beautiful dishwasher after having a Bosch dishwasher for 19 years. The unit was defective and smelled bad after use. Best Buy was awesome and got a replacement and it too was defective. Avoid the new Benchmark series 24!!!. I am getting a new DW (not a Bosh) tomorrow. My designer was awesome but the product manufacturing needs to be redesigned so beware Looking forward to my new LG dishwasher from Best Buy!
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Hagaka, thanks for your review. We are sorry that we did not have the opportunity to completely resolve this issue for you. If you have any unanswered questions, please give our Customer Support team a call at 1-800-944-2904.
Bosch Customer Support is nonexistent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dishwasher and due to a manufacturer defect (seal not installed properly) the dishwasher damaged my cabinets due to condensation. Bosch's claims department will not respond back to me nor is there any way I can get in contact with them. Beware, if you have an issue you will be on your own.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Jordan, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. We understand you're working with our customer service team toward a resolution and would encourage you to remain in contact with them at 800-944-2904 if you need additional assistance.
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash product never worked properly. Door does not stay closed. Load does not start. Touch sensitive bar is awful. I hate this bosch dishwasher
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi DougG, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and our customer service team can provide real-time troubleshooting and determine if service is necessary. They can be reached by calling 1-800-944-2904.Thank you.
DON’T BUY IT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to use my iPhone to delay the wash cycle. Buttons are missing that usually control delay and other systems. I have to find my phone and work it out. I find out a nuisance.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NancyM, thanks for your review. We’re sorry to hear about your disappointment with Home Connect being necessary to access certain features. Your feedback is extremely valuable and will be forwarded to the appropriate team. For any product-related inquiries, please call Customer Care at 800-944-2904 for real-time support.
Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item did not work and getting bestbuy to retun it has been a pain. Rep cancelled the appointment to come in fix it. Returning
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Customer8738, thanks for your review. We're sorry this has been your experience. Regarding your dishwasher, please call The Best Buy Support Line at 1-888-237-8289.
- Pros mentioned:Cleaning performance, Noise level
Shhhh....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans dishes very well, and works quietly. Multiple cycle options. Interior lights a plus. Excellent product - third Bosch dishwasher.
I would recommend this to a friend - Pros mentioned:Noise level
Almost Perfect Dishwashet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced this model for an older Bosch dishwasher that wasn’t working properly and was 10-15 years old. The new model is even quieter and I love that it turns completely off when the cycle is complete. The only downside is the smaller utensil tray but I kept my old one when I recycled the old Bosch. It works perfectly. I don’t know why Bosch downsized it. The third level was an absolute must as I made full use of it in my 3rd shelf.
I would recommend this to a friend Too many issues!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So many issues. First, the door is cheaply made and misaligned. Second, the first time I filled up the rinse dispenser, it completely leaked down the door. The reason is it isn't properly sealed. There is no way for me to fix it and thus can't use any rinse. Third, my online purchased qualified for a $100 rebate. I provided all the necessary documents including the serial number and copy of my online invoice / receipt. They refused to accept the receipt and claim I must somehow get the major big box store to personally send them an email for proof of purchase.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi RMVJoe, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. Our Bosch customer care team is available at 1-800-944-2904 if assistance is needed. Please know we're here to help. Thank you.
Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with salesman and installation. No one told us that it would not hook up to our current water system. We were told that we would need to cut a hole in our basement ceiling.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi TeresaM, thanks for your review. When installing new appliances it is always recommended and advised to review the appliance's spec sheet and install guide for all needed measurements and dimensions. These documents can be found on the appliance's product page under the Manuals tab. If you have any additional questions, please contact a professional installer.
