The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 1 out of 5 stars
Sales reps may need a little training
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had plenty of positive experience at BB over the years. I went in to buy a charger for my mac today. The charger does not come with the USB cable. No problem. When I asked the sales associate for directions to find the right cable, he pointed in a general direction. When I asked for clarification, he got sarcastic and then angry real quick. Maybe he was just having a bad day, but he got aggressive and started asking me what my problem was. I like to support local shopping over online, but Jorge made me rethink that decision.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Terrible, non-existant Geek Squad service!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Our Home Theater-Geek Squad person has failed to answer 4 phone calls and 3 texts for help that I've sent over the past month.
No one at the store gives a hoot.
Very poor customer service. A shame...and a scam.
![Front. Boulder [CD].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/e371f4fb-8654-4804-8f74-3aa507ff1bdb.jpg)
