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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 122 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Treadmill 22's large screen, sturdy build quality, and effective incline and decline features. Many appreciate the powerful motor and quiet operation during workouts. However, some users have experienced issues with the software, including occasional freezing and the need for frequent reboots. The high price point was also a recurring concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 122 reviews
  • Cons mentioned:
    Software

    Rated 1 out of 5 stars

    Beautiful machine, poor quality!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product arrived and was installed but we were never able to actually use it because it had a software issue. We had total tech support but best buy said they couldn't help we would have to reach out to bowflex ourselves. I sae that this was going to be a problem so i returned it. It took almost 2 months for it to even get delivered. I would suggest a different product.

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Thank you for taking the time to leave us a review. We are always looking to improve, and your feedback is invaluable. - Bowflex Team Bowflex

  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted to love this treadmill. Unfortunately, after using it only a short time it gave us an error code. We unplugged the unit as instructed and plugged it back in only to get the error message again. With the cost of this model, we had hoped it would work longer than a month. We decided to return this for a refund since we were still within the return window. So grateful we purchased Total Tech!

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hi! - We appreciate you and your feedback. We are sorry for your experience. Please feel free to contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for further assistance. Thank you!- Bowflex Team Bowflex

  • Rated 5 out of 5 stars

    Great Treadmill!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, well built/sturdy, and very capable, yet "gentle on your joints" treadmill. The installers were VERY professional and were done in a fraction of the time that it would have taken me (not that I was about to carry that beast down my stairs to the basement...). Love the 22" screen, and although navigating the menu can be a little tricky at first, once you get used to it its second nature. It's well worth the price! VERY SOLID!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3rd Party Contractor Broke my Treadmill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited after waiting 1 month for delivery to start working out. My sales girl Tanya was amazingly helpful. She answered all my questions and followed up with me many times to make sure my delivery was on schedule. The day my treadmill was delivered I was shocked that this pushy-rude 3rd party contractor was in my home. BEST BUY is all about how the customer feels. This guy didn't even know anything about the Bowflex 22. He thought by putting the machine together was enough and he left me the huge box and all the extra wrappings and foam. He was in such a hurry he didn't install the cables right. The treadmill won't run right. I am returning this treadmill and get my refund. My walk away is: Be careful who you allow into your home and beware of 3rd party contractor's that careless if your satisfied or not.

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hey there! If you need any assistance with your Bowflex Treadmill 22, please don't hesitate to reach out to us! Our Customer Care Team can be reached at (800) 605-3369, Monday-Friday, 6 AM to 5 PM and Saturday from 7 AM to 4 PM PST. - Bowflex Team Bowflex

  • Rated 5 out of 5 stars

    Love bowflex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product by Bowflex. The features keep you engaged and entertained as well

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      That's great! Thanks so much for taking the time to share your experience with us. - Bowflex Team Bowflex

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice works good! Value for money! We can try it and check.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      We appreciate you and your feedback!
      We are happy you are enjoying your Bowflex Treadmill 22.
      We wish you the very best on your fitness journey! - Bowflex Team Bowflex

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome tread

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tread. Quiet, and sturdy. Good alternative for peloton tread.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty ok machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good machine when it works. Would’ve given 5 stars but machine broke down twice within 8 months but they will fix with warranty

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      We appreciate you and your feedback!
      We are happy you are enjoying your TREADMILL 10/
      We wish you the very best on your fitness journey! - Bowflex Team Bowflex

  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Awesome item.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome item. I think people should buy. You won’t regret it.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      That's great! Thanks so much for taking the time to share your experience with us. - Bowflex Team Bowflex

  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great treadmill easy to put together quality is amazing.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      That's great! Thanks so much for taking the time to share your experience with us. - Bowflex Team Bowflex

  • Rated 1 out of 5 stars

    Delivered defected never worked

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered with a few dents' only 1 person showed up for delivery and installation and that was a 2 person's job and took 5 hours to finished. He didn't not know anything about basic start up. It was error message he said it will go away after updates took few pictures and left. The error never went away. Tech support couldn't figure it out after 2 days waiting I called geek squad they set up repair and sent the same guy who installed it who didn't know anything. They said if I want refund or replacement in 2 more months, I was already waited more than 2 months which that makes almost 5 months to get it. Finally scheduled for return and bought better brand elsewhere

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Treadmill at a great price point!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’d looked at one of Bowflex’s competitors, who had similar features. After making the decision to get this unit, which I may add is almost half the price of its competitor, we could not be happier. I will however recommend paying to have it put together, so save time. It’s a heavy durable unit, which my wife and I put together in a few hours.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Treadmill 22

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent treadmill, having a lot of fun while getting in shape!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    BowFlex Treadmill 22 - review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large overall but great performance. We use it every day!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Best treadmill ever used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great treadmill! JRNY app leaves a little to be desired.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hey Manny - We're excited to hear that you are enjoying your Treadmill 22! We love how it's sturdy and easy to use! If you have any questions or need some help using JRNY, please don't hesitate to reach out to our App Support team! They can be reached at (888) 986-5528, Monday-Friday, 6 AM to 5 PM PST. We wish you the best of luck on your fitness journey! - Bowflex Team Bowflex

  • Rated 4 out of 5 stars

    Great treadmill!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great treadmill. Very smooth for running on. Highly recommend.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      That's great! Thanks so much for taking the time to share your experience with us. - Bowflex Team Bowflex

  • Rated 3 out of 5 stars

    Errrrrmmmmm…. It’s hard to get warranty on this!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has some bugs that prevent from completing the longer workouts.

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Thank you for taking the time to leave us a review. We are always looking to improve, and your feedback is invaluable. - Bowflex Team Bowflex

  • Rated 5 out of 5 stars

    Treadmill

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is really happy with this treadmill, looks great

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hi There,

      We're thrilled to know that you and your wife are enjoying the product. We appreciate you!

      --BowFlex Team Bowflex

  • Rated 1 out of 5 stars

    Decent Product, Non-Existent Customer Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this treadmill for two weeks now and, overall, it's pretty good value for money, but I will never purchase another Nautilus product again. The unit comes with a wireless armband heart rate monitor that has to be charged, but there was no charger delivered. I tried to call several times to have it sent, but could not get through to anyone despite holding for over an hour each time. Went on to their website and left messages for it to be sent five times. I've yet to hear back. If anything ever goes wrong with this treadmill, it's clear I will never be able to contact anyone to have it repaired under warranty. The "customer service" is literally non-existent.

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hi!
      We appreciate your feedback and patience. We apologize for the delay in response to your email; due to the holidays, we are experiencing higher than average contact volume at Nautilus.
      We are making our best effort to reach out to each customer as quickly as possible, and we thank you for your business. We would like to help with the replacement HR charger please contact Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST. Best wishes on your fitness journey! - Bowflex Team Bowflex

  • Rated 5 out of 5 stars

    Incredible treadmill

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This treadmill is extremely strong and the features it has are incredible Set up with the breeze and to set your parameters to get started was absolutely simple the big screen helps the fans are nice the weather is great and the speed is incredible hope you enjoy

    I would recommend this to a friend
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