Customer Ratings & Reviews

This is a really good looking, stainless steel, black kitchen appliance. Was easy to use without studying a manual. So if you just to get going quickly this is the one. So far cooking performance is what you expect for the specs.

Before buying an appliance, including small appliance, look up various appliance parts sites to see what parts are available for the product. You will find that no appliance parts sellers carry Breville. That's because Breville only makes them available to there service centers. You know how that goes, even simple repairs and replacements of inexpensive parts costs a bundle. Well, That's Breville. They make it difficult and expensive to get product support. I made the mistake once of buying a Breville. I only needed a cheap plastic piece, the latch that attaches to the door. They would not even tell me the part number. If I could find it, I could replace it myself easy and less than $20 USD. They want me to ship it out of state at my expense. Already more than $20 just for shipping, and that's only one way, got to pay to ship it back too. Then they're going to charge you for everything, to look at it and tell you what you already know, and then charge a huge markup on parts an labor. Probably would have cost more that what I paid for the product just to replace a cheap piece of plastic. A mistake I will never make again. Stay away from anything Breville

Absolutely love this microwave!! Especially love that we can silence the beeper.

Shipping was good product in great shape very nice looking unit so far works good very happy.

Do not like brushed stainless and closing lid is loud. Cost is too high?

After years of putting up with a microwave that was way too complicated, I really wanted this one to work. Alas, it was not to be. The first one I ordered had a defective latch straight out of the box. Far from being a soft close, you have to slam it close HARD. Even trying to push it close doesn't work. You have to SLAM it. Do it enough times, and eventually you might get a soft close. But then it's back to having to slam it. Ever hopeful, I returned it and ordered a second one. Same problem, again straight out of the box. I give up. This one is going back, too, and I will try something else. Other reviewers have noted the soft close failing after a week or two, so clearly there is some kind of manufacturing or design issue with the latch.

After 8 months of use it had an electrical issue. Turned it on and a loud machine gun sound with the light flashing on and off rapidly happened. I was able to contact support and will be sending it in for a replacement. The quality for an almost 300 dollar microwave was dissapointing.

Worked well for 3 years That is until the plastic door hook broke. Will need to see if there’s a way to replace that part. But a bit of a let down for how expensive this was.

Purchased in May of 2020 and it completely fried/died last night. Not a good deal or value!!!

I went to pick this up. Looked at the demo model. The door feels cheap and rattles opening and closing. The plug is not the usual Breville plug with the finger hole. Got another model.

24 months later, it smokes and dies!! do not buy this microwave. the motor was to blame, we think,