The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
Rated 2 out of 5 stars
Beautiful range, but unreliable.
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The range is absolutely beautiful and it cooks wonderfully, but it is not reliable. We have owned it for less than 2 years and one of the burners (the front left burner that has the 'precision cooking' feature) has stopped working. Fortunately we have the geek squad plan so a tech is coming next week to look at it, but an oven that cost nearly $5000 should not have problems like this so quickly. The basic warranty is only for a year, btw, so a Geek Squad plan is a must if you do decide to buy this range. This is our first Cafe appliance and it will be our last. Very disappointed in Cafe.
No, I would not recommend this to a friend
Brand response from Cafe Appliances
Posted .
We recommend checking out the “Surface units do not work properly” troubleshooting section on page 35 of the Owner’s Manual for guidance. The Owner’s Manual can be viewed at the bottom of the Features tab on the Best Buy product page. If the issue continues, we’re confident our expert service team will resolve this issue at your upcoming appointment. Thank you for sharing your feedback.
Pros mentioned:
Cooking speed
Rated 5 out of 5 stars
Best oven!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely love my new stove!!! It looks super sleek and cooks so evenly both stovetop and oven! Love the fact it has a built in air fry option!
I would recommend this to a friend
Brand response from Cafe Appliances
Posted .
Hello- We are very happy to hear that you are loving your new Cafe electric range. We strive to providing great quality, affordable products for our customers so your feedback means a lot to us. We hope you continue to enjoy this range for many years. If you need anything else in the future, let us know. Sincerely- Dianna@Cafe
Rated 3 out of 5 stars
Loved it when it worked
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm mixed about my review of this Cafe induction range. When it worked, I loved it, but after only two months, the induction units stopped working. They could not detect a pan setting on the induction coils.
GE sent a repair person and of course, he needed to order parts as I would expect. The parts were to be sent to my home address on Nov. 24th, and the repair person was scheduled to be back to install them on Nov. 27th. However, if the parts come in early, I could get the service rescheduled to an early date.
The parts did come in early and I contacted GE to get rescheduled. We might be able to cook a Thanksgiving dinner after all, as the new service date was rescheduled to Nov. 22 in the AM.
After waiting all morning and nobody showed up, I called GE support. They did not have a service order matching the one they confirmed with me via an email from GE. I read their email back to them word-for-word, but of course, that did not change their response. I had to accept the original service date of Nov. 27, too late for Thanksgiving.
We ended up having a rotisserie chicken from a local grocery store, along with some canned vegetables heated up in the microwave. At least I am thankful that we had a better dinner than those of many other people in the world who are not as fortunate.
Again, I loved it when it worked, but I was only able to enjoy it for two months. Hopefully, when I get it repaired that will be a permanent fix.
I would recommend this to a friend
Pros mentioned:
Cooking speed
Rated 5 out of 5 stars
Range of the future
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I absolutely love this stove. I purchased it not realizing that it was an induction cook top but luckily I recently purchased cookware that was induction compatible. This range has so many safety features on it as well as an air fryer. It performs we’ll and bakes an even product.
I would recommend this to a friend
Brand response from Cafe Appliances
Posted .
Hey there – we’re delighted to hear that you love your new range, and that the induction cooking has been a pleasant surprise. It’s great to know that it performs well with an even bake and that you’re enjoying the versatile No Preheat Air Fry feature! Thanks for being a part of the Café Family and feel free to reach out anytime if there is anything we can help with. Have a great day! Lauren@Café
Rated 5 out of 5 stars
Fabulous :)
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful stove with tons of features. I haven't used too many of them yet as it was just recently installed. I will update when I use them.
I would recommend this to a friend
Brand response from Cafe Appliances
Posted .
We're happy to hear you're enjoying your new range. You can find detailed descriptions of all the wonderful features this range is equipped with in the Use and Care Manual, which is linked in the "From the Manufacturer" section of this product page. If you have any questions, don't hesitate to reach out. We're here to help!
Rated 1 out of 5 stars
Works great till it doesn’t. Unreliable.
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this range when it works. Unfortunately, the left front heating element keeps breaking. It broke at least twice in the first 2 years, and it’s broken twice since then. The first time out of warranty, Best Buy was nice and waived the service fee since the repair guy remembered fixing it about 4-5 months earlier. It’s now broken yet again. It’s working fine, and then you come back and the front left element won’t turn on. Everything else works just fine. Maybe it’s the hard to clean button? It’s too exensive to be so unreliable.
No, I would not recommend this to a friend
Brand response from Cafe Appliances
Posted .
We're glad you reached out to us. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Pros mentioned:
Cooking speed
Rated 5 out of 5 stars
Beautiful
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful range. I love how fast it cooks. Still trying to figure out the apps.
I would recommend this to a friend
Brand response from Cafe Appliances
Posted .
Hello,
We appreciate you taking some time to write about your range. It's great to hear you love the design and how well it performs! If you have any questions about the app features, you can contact our Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET. They'll be glad to answer any questions you may have. Have a great day! Mike@Cafe
Rated 5 out of 5 stars
My new kitchen
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful appliance and safe for older people like myself
I would recommend this to a friend
Rated 5 out of 5 stars
Great Range
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This one the bested designed Ranges with convenience of in oven camera. Fast heating and quiet. Easy to clean.
I would recommend this to a friend
Customer reviews from cafeappliances.com
User rating, 4.1 out of 5 stars with 60 reviews on cafeappliances.com.