Customers express satisfaction with the attractive design of the Protective Case for iPhone 13 Pro Max and its snug fit. However, many customers reported issues with the case's durability, noting that it separated or cracked after only a short period of use. Several users experienced their phone shattering after a drop, even while the case was on. The case's poor durability is a significant concern raised by customers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 32 reviews
Cons mentioned:
Case durability
Rated 2 out of 5 stars
Not sturdy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Started coming apart within a few days, both side pieces separating from the back. Other than that it’s a nice slim profile.
No, I would not recommend this to a friend
Pros mentioned:
Case design
Rated 5 out of 5 stars
Perfect
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's very beautiful, shiny, and has lovely colors.
I would recommend this to a friend
Cons mentioned:
Case durability
Rated 1 out of 5 stars
Cracked edge, normal use
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve had this case about six weeks. It initially fit well, has raised edges, so good drop protection. However , in that length of time, the side edge as split and bottom corner has cracked. I have never had issues with other brands, and was surprised this did not lasts full two months. Disappointing.
No, I would not recommend this to a friend
Brand response from Vinci Brands Team
Posted .
We are terribly sorry to learn that your Coach case didn’t work out. Please email support at [email protected] for assistance. We appreciate your time and do hope that you will reach out to us soon.
Cons mentioned:
Case durability
Rated 1 out of 5 stars
Back seperated from sides
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
2 days after using this case the back began to seperate from the sides. A week later it came apart completely.
No, I would not recommend this to a friend
Brand response from Vinci Brands Team
Posted .
Hello,
Thank you for reaching out about this issue. Our Customer Support team would be happy to help. Please reach out at [email protected] for assistance.
Cons mentioned:
Case durability
Rated 1 out of 5 stars
Mrs
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Please don’t buy this case.it’s the worst case i ever purchased.it came apart and couldn’t hold my phone in one month.
No, I would not recommend this to a friend
Brand response from Vinci Brands Team
Posted .
Hello,
Thank you for reaching out about this issue. Our Customer Support team would be happy to help. Please reach out at [email protected] for assistance.
Cons mentioned:
Case durability
Rated 1 out of 5 stars
Defective
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product siding came apart on the sides and does not protect phone
No, I would not recommend this to a friend
Brand response from Vinci Brands Team
Posted .
Hello,
Thank you for reaching out about this issue. Our Customer Support team would be happy to help. Please reach out at [email protected] for assistance.
Pros mentioned:
Case design, Fit
Rated 5 out of 5 stars
Sleek and feminine
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case is beautiful on my phone, which is graphite. It fits snugly and has a very sleek and feminine look. I haven’t dropped it (nor do I plan to) so I can’t speak on its protection claims but it feels like it would absorb some shock if dropped.
I would recommend this to a friend
Pros mentioned:
Case design
Rated 5 out of 5 stars
Phone case
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my niece and she loved it!! It looked great on her phone. Very pleased with the product.
This review is from Coach - Protective Case for iPhone 13 Pro Max - Tea Rose
I would recommend this to a friend
Pros mentioned:
Fit
Rated 5 out of 5 stars
Excellent and beautiful
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful and completely protective, slim fit, looks great with my gold phone
This review is from Coach - Protective Case for iPhone 13 Pro Max - Tea Rose
I would recommend this to a friend
Pros mentioned:
Case design
Rated 5 out of 5 stars
Great Case!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful case. Love the design. It is easy to put on and take off
This review is from Coach - Protective Case for iPhone 13 Pro Max - Tea Rose
I would recommend this to a friend
Pros mentioned:
Case design
Rated 5 out of 5 stars
Flower Coach Case
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this case. Nice and slim. Easy on easy off.
This review is from Coach - Protective Case for iPhone 13 Pro Max - Tea Rose
I would recommend this to a friend
Rated 3 out of 5 stars
To hard
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I thought by it been coach that it will be more better but it’s kind of plane Noteyecatcher so I return it
No, I would not recommend this to a friend
Cons mentioned:
Case durability
Rated 5 out of 5 stars
Love but an disappointed
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had many coach cases before for my previous iphone. I saw this new design and fell in love. Beautiful on the new iphone but was really sad to find the side of the case tore apart from the back and a week later the other side tore apart. Never had problems with prior year cases.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Beautiful
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My lady loves this cover has kept on her phone over a year
This review is from Coach - Protective Case for iPhone 13 Pro Max - Tea Rose
I would recommend this to a friend
Pros mentioned:
Case design
Cons mentioned:
Case durability
Rated 1 out of 5 stars
Broke
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have purchased this phone case twice. Both broke working 2 weeks of having it. I never dropped the phone, it just started falling apart. It is such a nice looking case, I wish it didn't break easily.
No, I would not recommend this to a friend
Pros mentioned:
Case design
Rated 5 out of 5 stars
Great case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great buy. The design is super cute and the hard protective covering works excellent.
This review is from Coach - Protective Case for iPhone 13 Pro Max - Tea Rose
I would recommend this to a friend
Pros mentioned:
Case design
Rated 5 out of 5 stars
Great case!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it!! I love my new case for my iPhone. I will buy it for my next iPhone in the future.
This review is from Coach - Protective Case for iPhone 13 Pro Max - Tea Rose
I would recommend this to a friend
Pros mentioned:
Case design
Rated 5 out of 5 stars
Coach- Protective case for iPhone 13 phone Max
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good quality and it looks amazing on my iPhone. Would definitely recommend!
I would recommend this to a friend
Rated 4 out of 5 stars
Lovely case
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Gorgeous case. Only complaint is the buttons are a little hard to push. All in all it’s protective and stylish.
I would recommend this to a friend
Pros mentioned:
Case design
Rated 5 out of 5 stars
iphone 12 pro max Coach case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it, it is a beautiful case , worth it to get it.
This review is from Coach - Protective Case for iPhone 13 Pro Max - Tea Rose