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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 149 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the impressive range and good sound quality of the Hero Series 16-Mile, 22-Channel FRS/GMRS 2-Way Radios. Many also appreciate the radios' ease of use and find them to be a good value for the price. The compact size is another plus for some users. However, a common complaint centers around the relatively short battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 149 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    cool walkies

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i loved it .. easy to use . i use it with my daughter in the house while she plays in her room upstairs .. instead of yelling out for me i got us these babies lol so much better . but only thing that freaked us out was this mans voice we heard over the walkies .. he made some kind of vampire creeping noises .. we freaked and changed then channel on it .. i guess it connects with other rallies in the neighborhood idk . lol

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for kid play

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The walkies have a good battery life. You may have to select different channels to prevent interference from others using their walkies that are with in a few miles. It can be used on a cruise ship to keep in touch with your over ones. Once again I urge you to find a clear line. While at home there were individuals talking to us from their walkies. We aren’t sure where they reside nor their mile range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Excellent for first time users.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We learned to to use them with our fellow son. He showed us a way to use them; we love them and are very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Sound quality

    Rated 4 out of 5 stars

    Good no-frills 2-way radios!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple enough for our communicating needs. Bought this set as a way for our family to communicate around the house if anyone happens to be outside or inside and in different areas around the house instead of be yelling out where is someone. Have not had the chance test the range yet but planning to as there is a small park adjacent to our house. But testing in the short term as I was outside working our front yard while my wife was inside, I can say the range is good and sounds clear when talking. Overall a good no-frills walking talkie set. Reason for 4 stars only is that the instructions are a bit short in description, especially when you have to change modes, changing channels. But all the functions are easy to use without a lot of dials that tend to occupy most other high-end walkie talkies. Good purchase overall!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 4 out of 5 stars

    Small, compact, strong signal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong, clear signal for the distance I needed (3 miles). Easy to set up and use Small, compact and portable. My 8yr old son bikes to school less than a mile from home. We use this to communicate until he arrives and when he leaves to ensure safety. We have drove more than 3 miles from the house and still had good, clear communication. Did not try anything further. Great, portable communication product to help keep track of our kids at school and playing in neighborhood.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Reception

    Rated 5 out of 5 stars

    Great 2 way radio for outdoor enthusiasts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package includes 2 handheld, 2 way radios, ideal for outdoor enthusiasts, and their families. These radios can be used for camping, hiking, a road trip, or just a way to make sure your family is safe wherever you all may journey. Includes 4 batteries, rechargeable lithium batteries are optional, and there's a port to recharge those batteries. Product has certainly exceeded my expectations, and as a longtime customer of CB radios, and Cobra products, I'd say this radio set is good to go just about anywhere your journey takes you, be safe doing it, 5 stars for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Range
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Walkies

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good walkie-talkies with decent range. Only negative is the run on standard batteries

    I would recommend this to a friend
  • Pros mentioned:
    Range, Sound quality

    Rated 5 out of 5 stars

    Ease Of Contact!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and range. Perfect size for Child and or Adult. Use when outdoor and spouse is inside, so don't have to run back and forth if something is needed. Or check on kids, outside, when we can't see them. Peace of mind for a parent to reach instantly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Kids

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit in my sons hands. Easy for him to use. Does pick up signals from around us which is funny. But it gets the job done for my son and his play.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use it for longer rides in my bike with my boyfriend

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great way to keep in touch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used these to keep in touch when we were moving cross country with two cars. It worked just as we needed it to. A couple times my husband got out of the range but that told him he needed to wait for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 4 out of 5 stars

    Great for kids

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great for kids and has a very good range for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easy to use and work at a long distance.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good quality radio communication device for short range entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Reception

    Rated 4 out of 5 stars

    Fun for adults and kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Range stopped working after a bit over a mile or so in a suburban area. Otherwise reception was clear and has built in weather radio. Appears well made with a solid feel to construction. Wish range was higher but it is reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Good range great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son. He loves it. Great range and small package

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Minimal static. Works at a pretty far distance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Walkie talkie

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, good for older children and up. God range too

    I would recommend this to a friend
  • Pros mentioned:
    Price, Range

    Rated 5 out of 5 stars

    Great for price!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, good for short range. Good for for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Walkie talkies

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up returning these. Eat up batteries fast. Wish it was rechargeable. Thought it'd be more fun for kids but they quickly lost interest in them. But nothing wrong with the quality.

    No, I would not recommend this to a friend
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