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  • Front. Geek Squad - COM CUSTOM INSTALL (IT) LABOR 3rd Party.

COM CUSTOM INSTALL (IT) LABOR 3rd Party

SKU:
2680391
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Customer reviews

Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • ABSOLUTELY INCOMPETENT AND INCONSIDERATE!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for installation on 3, YES THREE, different days, ALL DAY LONG: Day 1: no arrival, no call, yet I was getting text messages a tech was due at 11:55 - after 4:30, nothing! Apparently they didn't have the right "phone #" or right "address" although the texts came through fine and the address was correct on the paperwork. Day 2: I had called to reschedule on Day 1 for this next appt. to be from 12-4pm. They texted that I was scheduled for 4pm-8pm without my knowledge. I had to reschedule again. Day 3: No one showed, called, or texted me so I contacted Best Buy to be told the third party installer cancelled my appointment. I had no notice, call, or text and waited ALLL, ALLLL, ALLL DAY LONG - ONCE AGAIN! Horrid service and I will never buy another product from Best Buy - NOT EVER!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for publishing this review. We are sorry to hear about your experience with Best Buy, our main goal is to make sure every customer is satisfied with our work. We want your installation to be done and hope you will give us the opportunity to fix this and give you the installation you deserve. Please contact us at (800) GEEK SQUAD or (800) 433-5778

Page 1, Showing 1 of 1 review
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