Customer Ratings & Reviews

Two men were at the door ready to do the installation. We were concerned about the dust that they make fitting the oven into our space. They reassured us that they would not make dust over the kitchen and they were correct. They did a perfect job and I would have them again if I were to purchase another appliance from Best Buy.

Cooktop installation guy came early in the morning and remeasured the granite stove base to make sure it will fit. Installation took an hour to complete. Though it looks easy but it needs special v-shape connector to connect the blower/adapter to the existing outlet. He had done all of the thinking and finished installation with no issue. Cleaned up and hauled away the old cooktop. Very polite guy.

professional crew for the installation of Viking - Professional 5 Series 36.7" Gas Cooktop - Stainless steel

These guys did a great job and worked with me to get the installation done on my tight schedule. We had new construction and the store had limited crews due to Covid but they still made it all work out for us. Great installation and knowledgeable crew. Thanks!

Very fast installation. Had to make a cut to the corian countertop with extra charge we were told in advance by Best Buy install inspector who came to my home prior to purchasing (free service). The unit looks very professionally installed. We’re very happy with the installation and would highly recommend using Pro Masters.

we did not see any technicians during the first appointment. The second time, the guys showed up around 8 pm and they got it done before 10. Th guys are good.

Installer was great. He had to make extra trips because of problems fitting the cooktop into the counter. He was always pleasant and gave us information to help us get the right size cooktop and make adjustments that allowed it to be installed.

We are very pleased with our cooktop installation. We purchased our cooktop directly from the manufacture in order to receive it in a timely manner. Best Buy scheduled our installation within a few days of contacting them. The service was quick and professional. We love our new cooktop!!!

Delivery and installation were great. I got a reminder call the day before, and on day of delivery, was called and kept up to date on delivery time. They arrived when they said they would, installed the cooktop professionally and took pictures to document what they did. Cleaned up perfectly, and off they went.

Product was installed okay. However, the 3rd party delivery crew which installs products all day for Best Buy failed to inform me about getting serial number off the product before they installed the cooktop. Normally this kind of information is easily accessible on typical products, but maybe not on cooktops. In any case, the Samsung 30" gas cooktop has the serial number on the back right side of the product, and once the product is installed then this information is impossible to retrieve. The serial number is required for Samsung warranty purposes. I was required to contact a different appliance installer, so that he would come out to uninstall the product so that I could take a picture of the serial number, and then he reinstalled the product again. This cost me out of pocket, but I reported it to Best Buy and they managed to get the cost reimbursed to me as a credit on my credit card. Thanks for this Best Buy, but please consider using a more conscientious delivery installation company. The second appliance guy (which Best Buy sales rep referred to me) was more conscientious, because when he removed my oven to get at the connections for the cooktop, he noticed that the electrical connection from behind the oven to the wall was a bit unsafe. There wasn't a wall plate around where wires go through, and the wires themselves weren't safely wrapped together. The 3rd party crew from Best Buy never mentioned anything about this to me, and they also removed the oven to get at the connections of the cooktop. Interesting!

The installation went without a hitch. We had the area cleared beside and below where it was to be installed. The installers assembled the cooktop outside, brought it in, and proceeded to install it and connect to the gas line. Once the old cooktop was removed, they tested every burner and cleaned to remove any fingerprints. We were pleased with the ease and speed of installation.

I feel being charged an extra $200 by the installers to shave 1/4 inch (or less) off my counter to make my cooktop fit was excessive. It took less than 10 minutes. They were going to shave my cupboard down for free to install the double oven (ended up not needing to). Why so much extra to make the cooktop fit? Over all I am satisfied with the installation but I hate feeling taken.

Installation of the cooktop was quick and complete. The installers were very friendly. They went above and beyond when a missing plate was discovered over the junction box. The installers found a plate that would work and finished the install. The only issue was the arrival time. They showed up 4 hours early.

This was a second installation visit, to fix the first one. I didn't review the first... so think of this as an average of 0 stars for the screwed up first installation, and 4 stars for the pretty good second visit. We had a gas cook-top installed. It isn't hard, and if I'd been in town I would have done it myself. When it was done, my wife told the guys that she thought she smelled gas. The installers said that was normal, it was just the residual gas after seating the hose and filling the line. It wasn't a particularly strong odor, so she accepted the explanation. A few hours later she opened the cabinet door to put pots and pans away and the odor was back, a bit stronger. Long story short, indeed there was a small leak and the second "installation" (which is the one I'm reviewing) was to fix the first. The second installer was very polite, quickly acknowledged the problem, and installed a new hose. I give it 4 stars because it took 10 days to get the second visit scheduled. Sorry, when you screw up attempt one, you need to figure out how to prioritize the fix!

Good and no issue cooktop installation. The existing opening was not large enough and cuts needed to be made to make the opening wider. The installer explained the need and provided the cost to address the issue which is reasonable. The work was performed and the installation was done professionally.

Installation of Thermador cook-top. 2 professional installers came and did a fantastic job, approx. 40 minutes and the unit was in, old unit was out and discarded and all shipping material was removed. Installers we neat, very careful in the install and removal of the old unit and meticulous in putting ht new unit in. Tested the unit for functionality, glad they did the install

Very competent and also nice guy that removed the old cook top and installed the new one. I am happy that Best Buy has access to Competent installers as they have messed up all other things. Out of a $7500 purchase in June this is the only piece that wasn’t lost by Best Buy

I rated my review as 3 stars & 5 stars. Material used for the stove is pretty solid. The design is well planned for 5 stoves with enough spacing for 3 or more pans. The only negative comments I have is that one of the burner will not light a fire when you flip the knob to on position. I have to use a lighter to turn on the flame or else you smell the unburn gas in your stove area.

We had a great experience with the tech who installed our cooktop. He was careful, friendly, kept area completely clean, and knew exactly what he was doing. He educated us on our new appliance and made sure we understood the installation from beginning to end. He called prior to his visit to keep us aware of his arrival. I am so happy with this service.

Love my new cook top by GE Profile. I replaced a nice JennAire cook top but have to say the GE has better placement and use of burners. Also like the controls and ease of use. The best part is the burner connection feature where I can heat a rectangular pan by using 2 burners together! Great to cook pancakes!!!