Customer Ratings & Reviews

RabbitEars,

First, please let us thank you for choosing a CybertronPC Hellfire-X and for taking the time to provide an in-depth account of your experience. We regret that it has thus far been less than satisfactory.

Second, with regards to the issues you have encountered with instability and crashing, we stand behind the systems we build and will gladly assist you and get your Hellfire-X running as it should.

If you would like our assistance, you may reach our friendly and knowledgeable Customer Service Team through our toll-free number: 855-490-2569. Or, if you prefer email, at: [email protected]. Whether you call or email, please reference case 'C-17168-48B8'.

Third, we appreciate and respect your opinions, and want to address some of the comments in your feedback, hopefully to your satisfaction.

We are a very customer-focused company, and while we never enjoy hearing negative things about our products, we do want to know when a customer doesn’t feel that they have had the high-level experience we strive to provide. This helps us to both assist that particular customer and to learn where we can improve for others.

As to the components being sub-standard, we do not believe in providing low-quality parts, as doing so benefits no one. All it can result in is unhappy customers and a bad reputation.

We have been in business since 1997 and use the vast experience we have gained to take great care in the selection of the components we use in the systems we build. We base our choices on the track record of the brand and the particular item itself. However, no matter how reliable the brand or the particular component, everything has a failure rate, no matter how small.

Because of this, we do all we can with any component we carry; use the ones that have the best overall track record, drop those that have unacceptable failure rates and assist our customers with any issues to the best of our ability.

To address some of your specific concerns:
The motherboard you mention is a Gigabyte GA-78LMT-USB3. Gigabyte is considered one of the leading names in the computing industry for well-performing and reliable components, and has been for many years.

Based on the comment about the BIOS and “…a minimal EFI emulation layer”, as the board supports EFI functionality, such as support for drives larger than 2.2TB in size, we gather that what is being referred to is the more graphical, ‘point-and-click’ style of user interface that some BIOS’ provide.

While many people prefer the non-GUI interface, as it allows them to very rapidly and easily navigate the BIOS menus using nothing but the keyboard, others do find the GUI style more to their liking. This is a matter of personal preference, and we certainly respect yours.

You absolutely correct when you state that the power supply should not be skimped on. That is why, as with all of our components, our choice in power supply is driven by track record of the brand and the item itself. And while no one can be expected to be familiar with every brand of supply (or any component), this certainly does not make them “no-name” brands. The brand for the power supply in the Hellfire-X is Ultra, which has been around for 24 years, and is still providing quality products to this day.

As to the case requiring both panels to be removed to install a drive, this is true of many chassis. We sincerely apologize if you found this to be an inconvenience. Apart from this, the chassis has features sought by many, being sturdy, of high and durable quality, providing a great deal of expandability and having an eye-catching design.

With regards to the wiring, we create a clean build with the wiring properly routed and tied to maximize airflow.

Not only is this more appealing to the eye, but the wires don’t form a dust trap or block significant airflow themselves. This allows air to move freely through the system, taking heat with it, which helps to extend the lifespan of the system and its components.

This is why modern chassis are being built to allow routing of the wiring behind the motherboard plate, as opposed to older cases that did not provide for proper cable routing and airflow by forcing all of the wiring to be in the main section of the chassis.

We hope the above has been informative, and that you will contact us soon so that we can assist you. Thank you again for your choice of a Hellfire-X and your feedback!