Customer Ratings & Reviews
- Model:
- 93120079
- SKU:
- 6405661
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the ease of use, dimming capabilities, and LED light feature of the smart dimmer switch. However, customers are negative about the product's compatibility with certain setups, the reliability of the app, and the price.
This summary was generated by AI based on customer reviews.
Doesn't connect directly to Google Assistant
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this connected directly to Google Home and it does not. You first have to configure it to the GE APP and then to Google Home. Also setup is not quick. You have to use the adapter in most cases
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the feedback! If you experience any issues please reach out to us at 1-844-302-2943.-C by GE Support
Light switch
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these switches and with the Alexa access there’s no more touching the component and spreading erms
I would recommend this to a friendBrand response from Cync Support
Posted .Our Team is happy that you are utilizing our voice assistant integration feature! Thank you for choosing Cync. We are thrilled that our Smart Switch has been able to help you accomplish a more clean and manageable space. -Cync Support Team
Brand response from GE Answers
Posted .Hi, we're so glad you like the Smart switches! We know how important it is to limit the spread of germs, and we're pleased to hear our integrations could help. Thanks for sharing and have an amazing day! -Sylvia@GEA
Simple network and Alexa setup!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to set up on my network and works perfectly on wifi and Alexa!
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for leaving your feedback! We are happy to hear your products meeting your needs and that you are satisfied with them. We hope to be able to continue this trend and that your experiences continue to be positive! - Cync Support
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really good product. I am able to automate my lights by setting a time to turn on and turn it off automatically.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are pleased that you are enjoying the many benefits of smart home lighting. Thank you for taking the time to leave a review. -C by GE Support
Good idea need more work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the idea. But wire installation guide is confusing. Also it kept on unplugging from house wifi both 2.4 and 5ghz
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thanks for bringing this to our attention and sorry it occurred. We hope you were at least able to get your switch wired up. If not we would love to assist with any issues you may be having. Our switches will only operate off of 2.4ghz wifi networks and may have issues attempting to connect to blended networks due to 5g taking priority. Feel free to contact us at 1-844-302-2943 if there is anything we can look into or resolve for you. -Cync Support Team
ALEXA FANATIC
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EASY TO INSTALL; INSTRUCTIONS WERE EASY TO READ AND FOLLOW
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are thrilled to hear that you had an overall seamless experience getting your devices connected. Thank you for taking time out of your day to leave a positive review! -Cync Support
Love it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. No common wire needed. Nothing else to write.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is wonderful to hear! Here at 'Cync' we appreciate you sharing your experience. Thank you for choosing our brand above the rest. -Cync Support
Light switch WiFi works remotely great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as advertised great quality easy to setup.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for sharing your experience with us, FrankG! We're thrilled to hear you are enjoying your new smart switch. -Cync Support
- Cons mentioned:Compatibility
Glitches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea however ge really needs to work out the glitches!!! So all the switches work with Alexa but in one room any one of the switches turns on all the lights in that room or pressed manually.when you call the support number no one is able to help troubleshoot this issue b
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for bringing these issues to our attention, this is definitely not the experience we want you to have with us. Our support hours are M-F 8am to 8pm CST and S-S 11am to 8pm CST. You can contact us at 1-844-302-2943 or email us at [email protected], I hope this information is helpful. -C by GE Support
Easy set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ma must have to control the non blue tooth light bulbs
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are happy to hear you are enjoying your smart home dimmer Steve! Welcome to the GE family. -C by GE Support
Enlightening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect switch for old homes with 2 wire switch leg.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are happy to provide a smart home solution for your home! Thank you for choosing C by GE for your smart home needs. -C by GE Support
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok but every so often connection is lost and has to be reset
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Vassilis thanks for reaching out to us. Sorry to hear of the connection issues that you are experiencing. These switches depend on constant 2.4 ghz wifi signal to be functional in the app. If you are having repeated issues with it, please reach out to us at 1-844-302-2943 we would love to take a look and get something resolved.
Basura
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work as a switch without a basic a-type bulb kept flickering at certain settings then fried both my Fanimation fan and the switch.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Gregphomet - We are sorry to hear this was your experience. Because some fixtures are incompatible with our smart switches, we would like to gather a bit more information to understand the issue you encountered. Please consider reaching out to us directly at 1-844-302-2943 so we can come to a resolution. -Cync Support
- Cons mentioned:App reliability
Didn't work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looked great but I couldn't get it to work right, lights would not come on and off correctly. App was terrible, re installed my basic old switch an the lights worked fine again. Had to return.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello, Markp. We are sorry to hear you did not have a positive experience. but appreciate you taking the time to share your experience. - C by GE Support
- Cons mentioned:Price
Save the hassle buy Kasa
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never syncs with Google. Buy a Kasa dimmer, works way better and ways cheaper.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that your devices are not pairing with Google Home. We have a guide on getting this set back up here cyncsupport.gelighting.com/google. Feel free to contact us at 1-844-302-2943 for immediate assistance. -Cync Support Team
Do Not Buy Unless You Want Random Strobe Lights
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any time your internet has a weak signal or goes out, these switches turn your lights into extremely annoying strobe lights. These switches only work as intended when connected to wifi with a very strong signal. GE should have defaulted the switch behavior to work as a normal switch if the internet goes out, but they didn't. Based on my experience, I would recommend that you buy any other brand instead of these switches.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have been experiencing this with our Wired Switch and understand how frustrating this. Our bulbs should be working as a regular switch if they lose WiFi connection, we would like to suggest that you install the bulb adapter this should resolve the flashing lights issue. If it does not or you have any questions, please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Dimmer not working and would not connect to WiFi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the switch installed it and the only thing that worked was manually switching on and off using the center button. Connecting to WiFi failed and then would not even list any WiFi options. The upper and lower dimmer buttons did nothing. Possible dud.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the feedback we appreciate it and we're sorry that you experienced issues with our switches and want to assist more with this issue. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected] we'll get you up and running.
Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product it flashes a Blu light and makes an annoying click when turned on. Sometimes it doesn't turn on when clicked.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Tommy, we're sorry to hear you had these issues with your dimmer switch - definitely not supposed to happen. Please reach out to us at 1-844-302-2943 or [email protected] so we can troubleshoot the switch. -C by GE Support
- Pros mentioned:Ease of use
Worked perfectly. Easy to install and setup.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for a smart switch that doesn’t need a hub or a neutral wire to control my dining room light. This one had all the features I was looking for so I gave it a try. I’m glad I did. It works perfectly! It is small enough to fit into my existing switch electrical box- this house was built in the 60’s so the boxes are small. I have old style Edison incandescent bulbs in my dining room so I no problem using a smart switch with no neutral wire. It was easy to set it up with the cync by GE app. Easily added it to my google home so I can use voice to control the switch. 5 stars!
I would recommend this to a friend Misrepresenting product functions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In general I was very exciting about switching over to the c smart line for multiple reasons. Number one was control from anywhere in the world so they said. I did one house in Az and for 6 months it was awesome. All of a sudden, I am unable to adjust preset automation for earlier sunrise later sunset. They tell me if that worked, it was a glitch.....what? they say you have to be at your WiFi , well why can I manually turn lights off and on from 2000 Miles away, but not make a change to automation? This is ridiculous and maybe they should follow that glitch because it’s a huge feature for those with vacation homes. I’m looking at getting out of any GE products at all three houses as a competitor is offering what looks to be a superior product that allows all features remotely.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the feedback Bill as it helps us to make improvements to our products and we are always looking for ways to improve. We regret that you had this experience and I will make mention of these issues to our development team. If there is anything we might be able to look into for you please don't hesitate to reach out to us directly at 1-844-302-2943 or [email protected]. -C by GE Support