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Customer reviews

Rating 1 out of 5 stars with 2 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-2 of 2 reviews
  • Rated 1 out of 5 stars

    Not good for school work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is NOT the laptop to get for school work, orgeneral work. It lags, freezes and is so slow. The screen isnt bright enough and the speakers arent loud

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello YOSEF,

      We appreciate you taking the time to leave us your valued feedback. We are sorry for the performance issues you are experiencing with your Dell Chromebook. This is certainly not what we like to hear from our loyal customers. Below I have provided a link to an article to help troubleshoot and resolve this problem.

      How to Troubleshoot Slow Performance Issues: https://dell.to/3lNpu4q

      If you still experience this issue after you have finished troubleshooting your system, please feel free to contact our support team here: 1-800-624-9896.

      If you require further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Ashley@Dell Dell

  • Rated 1 out of 5 stars

    not good in my opinion

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so basically the school gives out these laptops and there not good, they lag, freeze, and restart on its own. i wouldnt recommend buying this but if your out of options then go for it. you can do most of your work

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Nick,

      Thank you for taking the time to share your input and review. We are extremely sorry to hear that your Chromebook crashes and reboots while in use. We understand how frustrating this can be and we would love to assist you right away. We recommend you open and run the SupportAssist application. It is a set of tools that will clean junk files, install system updates and drivers, diagnose hardware and software, and optimize your system performance and network all with the press of a button. This will ensure you have the best experience your system offers to date. Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

      We recommend accessing the links above to resolve your crashing and rebooting issues. If the issues continue, please contact Dell Support at your earliest convenience at 1-800-264-9896.

      Sincerely,
      Wendy C.

      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

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