Customer Ratings & Reviews

Hello Krishna,

We are sorry to hear that you are experiencing difficulties with your AC adapter slot and apologize for the inconvenience. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products.

Hello Mike,

Provided the issue is hardware related, it may be repaired/replaced if covered under its limited warranty. We recommend contacting Dell Support for further assistance in this case. They are available online, over the phone, or via email for your convenience,

Best Regards,
Anthony P.

duckhead,

Thanks for your review and we're sorry to hear about the Blue Screen Errors that you're experiencing:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -  https://dell.to/34QvdLl.

You can read the full article here - http://dell.to/2u98Cct.

If you need help getting your Windows out of S Mode, you can follow these steps: 'Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.

1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.

Best,
Bryan
1-800-624-9896

Srini,

Thanks for your review and we're sorry to hear that the touchscreen on your computer stopped working. You may want to check to make sure that the touchscreen was not accidentally disabled:

1. Right click on the Start menu.
2. Select Control Panel.
3. Tap Pen and Input Devices in the Control Panel.
4. Tap the Touch tab.
5. Select Use Your Finger as an input device to enable the touch screen.

You can also re-calibrate your touchscreen with these steps:

Below are the steps required to calibrate your Touchscreen:

1. Restart the Computer and the Monitor
2. Go to Control Panel and select Tablet PC Settings.
3. Under Display tab, select Calibrate.
4. Choose Pen or Touch input.
5. Perform the point calibration that appears on the screen to correct the linearity problems.
6. Save the calibrated data.

You can read the full article here - http://dell.to/2uLztub.

Best,
Bryan
1-800-624-9896

Hello Aj35,

Thank you for your input and review. We apologize for the trouble you have come across with your new laptop. We really do appreciate your feedback and will use it to help improve our current and future products. We would love to help as promptly as possible. Windows can adjust the brightness of the display based on how much light is reaching the system's ambient light sensor. This feature is referred to as 'adaptive brightness' and it can be disabled in Windows. Here are some steps to adjust this feature:

1. In the Search box, type Settings.
2. Touch or click Settings (Modern application).
3. Touch or click System.
4. On the Display screen find the Adjust my screen brightness automatically option.
5. Touch or click the slider to toggle the option on or off.
6. Touch or click Apply.
7. Close the System window.

You can read the full article here: http://dell.to/2vjtPzg.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

PeteM,

Thanks for your review and we're sorry to hear about the poor support that you received from Dell. This is certainly not the experience that we want our customers to have. We'd encourage you to please reach out to Dell's Technical Support Team for additional help if you need it: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your feedback and review. We are sorry you're having issues with the battery life. Below are steps that can assist with maximizing and troubleshooting any possible issues with your battery.

1. Press the Windows key + R on the keyboard.
2. In the Run dialog box, type Control and press the Enter key on the keyboard.
3. On the top-right corner, in the Search box of Control Panel, type Troubleshooter and then click Troubleshooting.
4. Under System and Security item, click Power.

If you still have issues with your battery life this link can be used to help with power: http://dell.to/34UUp6t

This link will assist in changing the size of fonts on your PC: http://dell.to/3pAUjsk

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam

Mario,

We're sorry to hear that your pick up experience was not better. If you have any technical questions about your new computer you can check our Product Support Page here: https://dell.to/2MqIRPg.

Best,
Bryan
1-800-624-9896

MattC,

Thanks for your review and we're sorry that your computer is not working as well as you hoped it would. If you'd like tips on improving your computer's display you can read this article: https://dell.to/2CLF6yC.

Best,
Bryan
1-800-624-9896

Hello Gopi,

Thank you for your feedback. Sharing your experience is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your Inspiron.

Best Regards,
Anthony P.