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Customer Ratings & Reviews

Your price for this item is $639.99

Customer reviews

Rating 4.5 out of 5 stars with 10 reviews

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90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Pros mentioned:
    No glare screen, Price

    Rated 4 out of 5 stars

    im a happy Luddite

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my old laptop was ten years old & not feeling well so i wanted to get a new one before i needed it. im a heavy surfer & take a lot of pics. otherwise im a technology minimalist. i was used to a backlit keyboard, a 15” led screen, windows, office & a cd/dvd drive/burner. im still getting familiar with windows 10 but i love this machine! office was an add on as well as the disc drive (via usb plug in). i havent burned any discs yet though. the price is affordable & even better because best buy did a price match, twice! im really happy with this laptop & hope i didnt jinx anything.

    I would recommend this to a friend
  • Pros mentioned:
    No glare screen, Soft touch keyboard

    Rated 5 out of 5 stars

    Good quality computer, I like the matte screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought, easy set up, just don't like how Microsoft takes over, wanting you to use them for everything. Like the no glare screen and soft touch keyboard.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating, Sound quality

    Rated 3 out of 5 stars

    Good noisy laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good laptop for about a month. After I removed the bloatware, it's a pretty speedy laptop and has great audio and graphics. However, this laptop began producing a loud annoying fan noise about a month after purchase and seems to be overheating as it is getting very hot around the bottom grill.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      JcoleFit,

      Thanks for your feedback. You can try to update the BIOS on your computer if you'd like to see if this helps with your fan noise:

      An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Here are some tips about overheating so that you can prevent it in the future:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Cons mentioned:
    No dvd, Sound quality

    Rated 4 out of 5 stars

    Starts fast and works fast.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No DVD. Small charging issue fixed with new charger from Dell. Sound could be better and louder. Good value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I purchased a computer from Best Buy, is because of the Geek Squad. They have solved many of my computer troubles.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Works well for the price point

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xmas gift for the Mrs. and it works perfectly for her needs, also got Best Buy to price match so it was a terrific deal.

    I would recommend this to a friend
  • Pros mentioned:
    Lab use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love new laptop. Easy to use and geek squad great help in setting up

    I would recommend this to a friend
  • Pros mentioned:
    Lab use

    Rated 5 out of 5 stars

    replace Notebook for Lab Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of our lab tech needed a new PC and requested this one. He is happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I bought gift. It just perfect for my everyday use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good computer. Learning new things about the computer

    I would recommend this to a friend
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