Customer Ratings & Reviews
- Model:
- I7791-7452SLV-PUS
- SKU:
- 6372667
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Inspiron 17.3" 2-in-1 laptop's large screen size, ease of use, and strong performance, frequently praising its touchscreen functionality and impressive graphics capabilities. Positive feedback also highlights the fast SSD and ample memory, along with the appreciated 2-in-1 versatility. However, some users note the laptop's considerable weight and tendency to overheat during extended use, while others find the price point to be somewhat high.
This summary was generated by AI based on customer reviews.
Dell Inspiron 17 inch 2 in 1
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs hot all the time. It's a typical Dell. I keep buying them.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking the time to share your review. We are sorry to hear that your laptop is running warmer than you would like. Below are steps that can help with overheating in the future.
Here are the recommended steps for troubleshooting overheating:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
7. This article contains further details that can help with your overheating: http://dell.to/2uJ8AdG.
We recommend following the steps above to resolve your issue. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Short-Lived Lifespan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it while it worked, but after a couple of years it suddenly started crashing and restarting. It was an occasional problem that gradually became more frequent until it would have several times in a day. I had hoped for a longer lifespan.
No, I would not recommend this to a friendWorst Quality 2in1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had computer literally 4 days and had to send it to Dell for a compete repair. So far the motherboard was bad, the cpu fan was bad and so was the lcd. Problem I am having is Dell replacing the computer instead of repairing what was supposed to be a new RELIABLE COMPUTER. I've yet to hear, dell has the worst customer service!! Buyer beware!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .ZMOM77,
Thanks for your feedback and we're sorry that your computer is not performing the way that you hoped it would. Once you receive your computer from the support team we'd recommend that you check our Product Support Page if you have questions: https://dell.to/2DgLo9u.
Best,
Bryan
1-800-624-9896
owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough products in the store or online. I'm surprised about that.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .ahmed,
Thank you for your review and we're sorry that the stock in the store and online is not meeting your expectations. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/2DgLo9u.
Best,
Bryan
1-800-624-9896
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't care for it. It is cumbersome to work with compared tp my old Apple.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Landkamer5,
Thanks for your review. We're sorry that your new computer is not meeting all of your needs. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/2DgLo9u.
Best,
Bryan
1-800-624-9896
dell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to read the keys because they are silver on a white background
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello dell,
We are sorry to hear that the keyboard design is impacting your experiences. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your product.
Best Regards,
Anthony P.
Very light weight. Nice clarity on the screen.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting use to the new lap top. Hard to read the key board in bright light.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Husker,
Thanks for your review. We hope that you're getting used to how your new computer works. If you'd like to check out any documents about your computer you can visit our Product Support Page here: https://dell.to/2DgLo9u.
Best,
Bryan
1-800-624-9896
Not what I asked for.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had everything I wanted on the computer listed on my phone including a CD/DVD player. I th it t me on the display. My computer had to be ordeered and was shipped to me. I can not find a CD/DVD player on it . Very frustrated and disappointed, I want to trade it for one that has what I asked for.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Roby,
Thanks for your review and we're sorry that there is not a CD/DVD drive that you were hoping for. Instead of exchanging your laptop we'd suggest considering an external CD/DVD drive from Best Buy: http://bit.ly/2N8c7bq.
Best,
Bryan
1-800-624-9896
$1200 and no MS Office?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for teaching (business) and I thought it came with MS Office 365, but when I got it, there wasn't even a 30 day trial version. For me, sort of like owning a new car without a steering wheel. Had to back to my old Lenovo Thinkpad. I'm writing this review on it. EXTREMELY disappointed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .PJ865,
Thanks for your review. Please note that your new laptop does come with a 30 day trial of Microsoft Office. If you are having trouble getting started with your trail please reach out to Microsoft directly: http://bit.ly/2KBOM4c.
Best,
Bryan
1-800-624-9896
Keyboard Hard to read.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lover everything about it but the Keyboard is hard to read silver key
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Mike,
Thanks for your feedback about your new computer. We're glad that everything is working well for you but we're sorry that the keys have been hard for you to read. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/2DgLo9u.
Best,
Bryan
1-800-624-9896
Touchscreen Monitor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really went for about 2 years, then it quit on me.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Webcam,
Thanks for your review we're sorry that your computer is no longer working the way that it should. You can try these steps to try to get your computer started again:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby.
Best,
Bryan
1-800-624-9896
Many issues in first month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this just before the stay at home orders took effect. I have had issues with the WiFi driver, audio and Microsoft outlook. Multiple calls to the geek squad who haven’t been helpful and don’t escalate to a higher level tech. Just told would have to waiting until the stores open again. Very disappointed in Best Buy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Kristin,
We're sorry to hear that you have several unresolved issues with your new computer. With regards to the WIFI and Audio on your computer, please take a moment to visit the drivers page for your computer to see if there are any updates: https://dell.to/356Ykeu.
If you continue to experience issues with Outlook we'd recommend that you reach out to Microsoft directly: http://bit.ly/2KBOM4c.
Best,
Bryan
1-800-624-9896
save your money, dont buy this!! Expensive Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I NEVER would have purchased this at all. It has been nothing but issue after. Purchased this and mic never worked, took to Geek Squad but nothing still. They reset it literally thats it and cant even use for work for the dialer. DO NOT PURCHASE THIS!!! It is no where near what it says not to mention it doesnt hold a charge. I charge 5-6 times throughout the day then I have to pay them again $40 literally to even LOOK at it. Never purchasing again from here.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello DontBuy,
Thank you for sharing your experience. We are sorry to hear you have been experiencing difficulties with your device and apologize for the inconvenience. We suggest installing the latest updates as they mey resolve your issue regarding your microphone. This can be done easily by running the 'Dell Update' application that came pre-installed with your Inspiron.
If the issue persists or you require further assistance, you are more than welcome to contact Dell Support at http://dell.to/2sH7Qlm for further assistance.
Best Regards,
Anthony P.
no customer support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried to upgrade and added a SSD hard drive worked for a day or two and cable shorted out ... not able to get new SSD cable to replace ... other than that have had a blue screen issue and McFee protection that stated had a year free subscription ended after 3 months ...
I would recommend this to a friendBrand response from YourDellTeam
Posted .jmDragon63,
Thanks for your review. We're sorry that your computer is not working the way you hoped it would. If you'd like to diagnose your Blue Screen Error you can follow these steps:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/356Ykeu.
You can read the full article here - http://dell.to/2u98Cct.
It's important to note that the McAfee software on the product page states that it is based on a 30 day trial. If you have technical questions about your computer you can visit our Product Support Page here: https://dell.to/2DgLo9u.
Best,
Bryan
1-800-624-9896
Never having any stock in the stores.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are from Minnesota now residents of Florida,stores are run terrible down here,look online says they have stock you go to the store and nothing,it’s happened at three stores here in Florida,when in Minnesota the stores always had stock on the shelves, went to by erro add on beacons didn’t have in three stores bought them on amazon Best Buy lost a 300 hundred dollar sale.Wonder why Amazon is taking over the world.!! By the way we’re platinum customers not sure why don’t do anything.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .TiredinFloroda,
Thanks for your review and we're sorry to hear about the issues that you had finding a Best Buy store with the computer that you were looking for in stock. If you'd like to reach out directly to Best Buy's Support Team you can reach them here: http://bit.ly/2v2IVhI.
Best,
Bryan
1-800-624-9896
Beware of open box items at Best buy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been happy with this computer at all and will never buy another open box from best buy. The first one I brought they didn't even have it in stock and this was I have had nothing but issues with and I am out of the window to return it. I think the speakers are blown as the sound is terrible and I still get some sort of error code when I start the computer and the fans are really loud like there is something wrong with the computer. This has been an awful experience as I just wanted a nice computer as I am in school.
No, I would not recommend this to a friendgreat machine - poor setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received from Best Buy partialy loaded with data from old machine. Old machine was damaged in transfer, had to replace operating system, lost valuable radio programming apps, 1 $150.00 and much time. Desktop items, mostly microsoft 365 were scattered throughout the system and had to be hunted out and moved to the desk top. I had to cancel class lessons on the evening the machines were picked up, neither machine was functional as received. now this machine is not opening google chrome or opening with a frozen white screen. I have gone through two repair sessions with the Geek Squad, about three hours each. I am taking it to my normal repare shop tommorrow.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We're sorry to hear about the setup experience that you've had with your new computer so far. We hope that once everything is setup that your computer will work the way you intended it to. Please feel free to check our Product Support Page for answers to questions that you may have and to make sure that everything is up to date: https://dell.to/2DgLo9u.
Best,
Bryan
1-800-624-9896
For the price a lot is missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough USB ports, No CD-DVD unit, had to buy a stand-alone unit. Had to download app to get DVD to play. Took a long time to get a fingerprint option to work. Display glares on the keyboard, letters hard to see. And, much much more.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Engineer,
Thanks for your feedback. We're sorry that there are not enough included ports on your new laptop to meet your needs. You can consider purchasing an adapter that will add additional USB ports to your laptop. With regards to the fingerprint reader, perhaps this will help:
Updating the Goodix fingerprint sensor driver to 3.10.30.110 or newer will fix the issue.
To download and install the latest driver:
1. Browse to the Dell Drivers & Downloads page: Support Site Drivers Page
2. Ensure you have the correct System Type
3. Select the Operating System
4. Under Category, select Security
5. Locate the latest Goodix Fingerprint Sensor Driver (A04 or newer)
6. Click Download and save the file to your computer
7. Open File Explorer and browse to the location where the downloaded file is saved
8. Double-click the Sensor setup file and follow the on-screen instructions to complete the installation process
9. You will need a system restart to finalize this installation.
You can read the full article here: https://dell.to/3dmKGYf.
Best,
Bryan
1-800-624-9896
Bought open box-very disappointed!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer as open-box condition. When I went to the store, I opted for curbside delivery. When the employee brought it out, it was placed in a plastic bad. It was not put in a box or any kind of packaging. Nothing to protect the computer. Also there was not any documentation. When I plugged in the computer, a got a message saying that it was the wrong charger for the unit. The charger was only 45w when the original charger was 90w. Returning computer.
No, I would not recommend this to a friendHad to have motherboard replaced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard had to be replaced 11 1/2 months after purchasing it from Best Buy. Cost $329.00. It was under warranty so submitted to Dell for repair. Horrible customer service from Dell. I will not buy another Dell.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello DebiJean,
Thank you for sharing your experience. We are sorry to hear that Dell Support did not quite meet your expectations and apologize for the inconvenience. Rest assured that we remain committed to offering our customers world-class customer service whenever possible. We are pleased to hear that a replacement is on its way and hope that it meets your expectations.
If you have any other questions or require further assistance, don't hesitate to reach out.
Best Regards,
Anthony P.
