Customer Ratings & Reviews

December,

Thanks for your review. Please visit our site to ensure that your software and drivers are up to date: https://dell.to/356Ykeu.

If your computer continues to freeze, we'd recommend the following steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best,
Bryan
1-800-624-9896

Amyd,

We're sorry to hear about the condition that your computer arrived in. Please reach out to Best Buy directly in order to find out what the process is to obtain the missing parts: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Colvcfr,

Thanks for your review. This computer is meant to be used with a Dell Active pen if you'd like to purchase on separately. We hope that you will continue using Dell products in the future.

Best,
Bryan
1-800-624-9896

Frank,

We're sorry for the trouble that you've had setting up your computer. We'd recommend that you use the Dell SupportAssist app to help with setting up your computer so you can ensure that you have all of the latest drivers and software installed.

Best,
Bryan
1-800-624-9896

SaCm,

We're sorry to hear about your computer. We would recommend that you follow-up directly with Best Buy to see what your return and exchange options are: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Hi Honestthoughts2022,

Thank you very much for your feedback. We are sorry to hear about the issues with blue screen errors you have experienced with your Inspiron 7791 laptop and that you have ultimately decided to return this system. We will share your comment with our quality team, so future improvements can be made. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
If you come across any questions about the Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

chefsride,

We're sorry to hear about the overheating that you're experiencing with your new laptop. Many of our customers have said that the thermals of their laptop improved when they updated the BIOS on their computer. You can find a BIOS update with troubleshooting instructions here: https://dell.to/3jgQlm6.

You can also download a Video BIOS update for your computer here: https://dell.to/374WuyC.

Best,
Bryan
1-800-624-9896

BradSing,

Thanks for your feedback. We're sorry to hear that your new Dell computer will not run the software that you were hoping that it would. If you have any technical questions about your computer please check our Product Support Page here: https://dell.to/2DgLo9u.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your review. We are sorry to hear that this Inspiron has not met all your expectations. We understand how important it is for you to be able to download a Chip or a CD. We suggest you consider purchasing an external optical drive if you are interested reading and writing data on physical media. If you have any other questions, feel free to visit the support page for your Inspiron.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Muller,

'Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam

BuyElsewhere,

Thanks for your review and we're sorry that your warranty did not work out the way you hoped it would. Here's a link to Dell's One Year Limited Warranty policy: https://dell.to/39iwZuX.

Best,
Bryan
1-800-624-9896

richard,

Thanks for your review and we're sorry that your computer did not come with an Ethernet port. If you have any connection issues in the future you can follow these steps:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

puts,

We're happy to see that you're satisfied with your new Dell 2-In-1. If you have any questions you can always check our Product Support Page here: https://dell.to/2DgLo9u.

Best,
Bryan
1-800-624-9896

jnlCODA,

Thanks for your review. We're sorry to hear about the condition that you received your 2-in-1s in. We'd recommend reaching out to Best Buy to see what your options are: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896