Customer Ratings & Reviews

Frank,

Thanks for your review and we're sorry that your computer is starting to slow down for you. We'd recommend the following steps to help with the speed of your computer:

Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process.

Uninstall applications you no longer use
1. Open the Programs and Features application in Control Panel.
2. Scan the list of applications installed for ones that you no longer use.
3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.

You can read the full article here: http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Scott,

Thanks for your review. We're sorry that your display is not meeting your needs. Here's an article that may have some suggestions to help: https://dell.to/2CLF6yC.

If you have additional questions about your computer you can check our Product Support Page here: https://dell.to/2EoAdMC.

Best,
Bryan
1-800-624-9896

Thomas,

Thanks for your review. We're sorry to hear about the flickering that you are experiencing with your new laptop. Please try the steps in this article to help with your screen flickering: https://dell.to/3dvnuYX.

Best,
Bryan
1-800-624-9896

none,

Thanks for your review. We're sorry that your delivery experience did not meet your expectations and what you had paid for. Please reach out to Best Buy directly for help resolving this issue: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Whitecat,

We're sorry to hear about the shipment experience that you've had. We'd recommend that you follow up with Best Buy's Customer Support Team here: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Whodat9,

Thanks for your review. We're sorry to hear about your computer. Dell products have a One Year Limited Warranty that you can read more about here: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896

RedCatJo,

We're sorry to hear about the issues that you've had with the connectivity on your new laptop. We'd recommend trying these steps to improve your computer's overall connection performance:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896