Customer Ratings & Reviews

Excellent product. Dell never disappoints. Gifted to my younger brother. He’s been loving it! Got it at a great deal price

Super fast, touch screen is amazing for clarity and function.

Pretty descent for its price and with all of its specifications

Great service from staff member, I did not get her name. We are very pleased with the TV. I have purchased a laptop, refrigerator, Beats and Dishwasher within the last 4 months. I’m also Total Tech, however, I’m concerned about everything they are taking away, like the service fee to come out.

Very Good Product with low price.I bought this product during Black Friday sale.It was Amazing and worth with the price .The only thing i am having issue is Battery.

This computer was a lemon and Best Buy did nothing to help. I bought a Dell Inspiron as a birthday present for a friend to replace a very similar model that is five years old. Last time we set it up and installed everything ourselves but this time were hoping that the Geek Squad would make for a smooth transition to the new computer. Unfortunately, we were sorely disappointed. After purchasing the membership plan, we left both laptops with the Geek Squad to get the new one set up and transfer data. When we picked it up, they said everything was installed and was ready to go. However, a couple of the programs they said they could not install for one reason or another and we would have to do those ourselves. Some of the programs that supposedly had been installed by the Geek Squad (e.g., Webroot) in fact were not there and it was not clear what they had done at all except that it was very little. At home, when trying to install a printer drive and some other basic installations we noticed that the new laptop was very slow, and did not work properly. Eventually an error message appeared that said the system was initiating a “system repair”!!! This apparently uninstalled everything that was there previously. The next day we took it to Best Buy Customer Service who told us to take it back to the Geek Squad to see if they could figure out what was going on even though we said that it appeared that there was something seriously wrong with this machine. A complete service request was filled out with the Geek Squad explaining what had happened. After only a few hours we received a text message that said the laptop was ready for pick up. The laptop was brought out with a form to sign saying that service was completed. There was no attempt to turn it on or go over any of the functions that were problematic. I did not sign the form and proceeded to check the laptop myself. Lo and behold, some of the programs still had not been installed, in spite of being clearly listed in our request. The Geek Squad employee said no problem they would add them while I waited. At some point while working on “Office” they said they were having difficulty and would need to speak with the GS tech. He came out to talk to me and said that the person who had worked on it had a lot of trouble with it and thought it likely had a hard drive issue, which could not be repaired. He said I should go back to Customer Service for exchange or return. He did not know why there was no mention of this on the service ticket. So someone was aware that this laptop was faulty yet were going to give it back to us???? That was totally unacceptable. The Geek Squad should have immediately recognized that the computer was defective and told us to get a new one at the beginning, not try to give it back knowing that it wasn't working properly and probably never would. My friend was so disgusted that she returned the computer, cancelled the Geek Squad and Microsoft 365 packages she had bought and walked away. No birthday present for her. She now is limping along with her old computer and thinking of purchasing from Dell directly. She wasted 4 days on driving back and forth to Best Buy with nothing to show for it except a desire to never deal with BB again! I have never had such a bad experience with Best Buy previously and was shocked by such bad service. No one seemed at all interested in helping to resolve or assist in this fiasco. No one ever tried to go over services performed or ask if we had questions. I know it is hard hiring good people these days but Best Buy needs to do a better job and especially of training their Geek Squad employees up to a minimum standard. They should be able to identify a lemon and immediately notify the customer rather than leaving the customer to identify and fix the problem. A caveat for anyone using the Geek Squad - do not sign the paperwork saying that everything is fine until you have turned on your computer and verified that everything is installed as requested and working properly.

This product has met all my expectations. Easy to set up and use.

High quality at a fair price on sale, and shipped really fast. Overall I'm very happy

Works good and is very compact. Great value for the price.

Bought new, sent 2 Dell 4 usbc port issue. Said no issue. Mouse broke, sent 4 repair, Dell said new MB needed. I was paying ins. Dell it acc damage but was not.