Customer Ratings & Reviews

terrible purchase. completely stopped working after 5 months

I purchased this laptop before starting college and I initially had some reservations about the sturdiness of the hinge and the size of the screen, but after using it for several hours a day for over a month, I could not be more pleased with its features. The tablet mode is great for online activities and reading e-books, while tent mode works really well for streaming netflix. The screen is on the larger side, which has been nice because I can pull up both my books or the professors slides and take notes on the other side of the screen, which I have found is a lot harder to do on the smaller 13" laptops. It is both light and sturdy, which is great for carrying it all over campus. My only complaint is that there is quite a bit of extra space on the sides of the keyboard that easily could have been used for a number pad, but otherwise, it covers everything I need it too.

Could not be happier with my purchase! I read all the wonderful reviews for a similar model (last years model) and decided to give this newest model a try. The display is beautiful. The touch pad is very responsive. The keyboard is just right. The computer is overall very fast and I had no problem downloading everything I needed in no time. Very pleased with my purchase and highly recommend to others looking for an affordable, yet very high performance laptop.

The system runs amoothly and I love the 2 in 1 l!!

Excellent laptop that is crazy fast. The display is stunningly beautiful, crisp and clear. I highly recommend this laptop for anyone. Literally boots up in less then 10 seconds because of the SSD. The facial recognition unlock is awesome and very accurate.

I liked the size and speed of the computer (thanks to the SSD) but I ultimately returned it because the sound was awful. While playing at any volume above, say 25 it would start to crackle like a cheap speaker turned too loud. When I tried to listen to music with headphones it was even worse. Completely random crackling noises and occasionally static. I updated the sound drivers, hoping it would solve the issue like another reviewer had mentioned but it absolutely didn't. I had to return it because a laptop at that price shouldn't sound like that.

I was hesitant to buy a PC after my last one overheated all the time, but I haven't had any overheating issues with this laptop! It doesn't even get warm even when running heavy programs while on my lap! Love the back-lit keyboard, which also has a nice spring to it and is easy to type with. Works well with the dell active pen and allows you to rest your hand on the screen while writing.

This is solid performance laptop for freshman college student. We have no issue with it. I am about to change replace the battery for about $40, because it was constantly plug-in, which is not a good practice.

Saw that this computer was on sale for almost 200 bucks off original price. With that price it was a steal.. highly reccomend! The I5 processor offers more than enough power!

In the one year I have owned this laptop I have had nothing but problems. First the touchscreen quit working. No big deal as I never really used it anyway. Next the keyboard quit working. I didnt have time to get it fixed so I plugged a wireless keyboard into it until I could take time off from work to take it in to be repaired. Now the battery wont charge or turn on, even with the charger plugged in. I took it in to be repaired and have been told that the motherboard failed and it would be best to just buy another laptop. I would not recommend buying this computer or a Dell product to anyone.

Bought this laptop in April 2017 on sale. No wonder it was such a steal. Have had nothing but issues with it from the start. I have been to my college’s tech department 3 times in the last 2 weeks. The screen will go black. The laptop will continuously not connect to WiFi and I’m being told by the tech department that there is something wrong with the adapter hardware in the computer. Oh yeah, and it’s finals week, so I currently have a laptop that will not connect to the internet on finals week while I’m trying to study. Thanks for nothing Dell. DO NOT BUY THIS.

This replaced a 10 year desktop that was on its last life. Great fit and finish. Fantastic speed with a sharp looking display. For the money while on sale, this could not be beat!

The display went black in the middle of working on a project, and wouldn't restart. I went to the Dell website and read up on diagnostics. I got "beep codes" that indicated there was a "display error." I took it back to the store since it was still under warranty. After two weeks I was told it was too expensive to repair and they would only refund or give me store credit.

I would not purchase this again. After one year the keyboard stopped working.

Have had this for two days and every time I have tried to use it, it had troubles turning on and booting up.

Got this computer for going back to school. One on display seemed fine. However this one is garbage. Was dead out of the box. After 15 minutes on the charger it finally decided it would boot up. However Its been locking up since then. Battery is also only holding a 30 minute charge and since it is an internal battery looks like it has to go to dell for replacement. Even after removing all of the Dell, McAfee, and other assorted bloat ware its still acting up. Going to try a full wipe which sucks as its brand new out of the box. I knew to stay away from Dells but it was in budget. Even worse it does not have a Ethernet port. I wish I had seen this before making the purchase as the wifi card is extremely slow and I will be in buildings with no wifi. My phone has been testing at 3x the speed of this laptop. The no Ethernet port is half my fault. However it looks like I have a expensive paper weight for school.