Customer Ratings & Reviews

Bibbstone,

Thanks for your review. We're sorry that your computer is not working the way you hoped it would. We'd recommend checking to make sure that your drivers are up to date so that your camera works properly: https://dell.to/2rZ7Zlo.

If you'd like to re-calibrate your touchpad so it's less erratic, you can follow these steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties.

Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

Kasra,

Thanks for your review. We'd recommend running the Windows Performance Troubleshooter to see if your computer can run any faster for you:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

KPETE,

Thanks for your review. We're glad that your computer is meeting your needs for the most part. If you'd like to see if your computer can perform any faster you can run the Windows Performance Troubleshooter:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Please note that the webcam on your All-In-One is built into your computer and may not appear the same way that you are used to seeing other cameras appear on your computer.

Best,
Bryan
1-800-624-9896

KG59,

Thanks for your review. We're sorry to hear that the speed of your computer is not what you were hoping it would be. In order to speed up the launch of your computer we'd recommend limiting the number of programs that launch at start-up:

1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.

You can read the full article here - http://dell.to/2tSulGV.

If your computer continues to freeze, you can try these steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best,
Bryan
1-800-624-9896

Sluggish speeds is a situation we never want anyone to experience in 2019. We'd like to offer you assistance.

Please download the BIOS update: 1. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 2.  Using arrow keys, select USB Storage Device and press Return 3. The system will boot to a Diag C:\> prompt 4. Run the file by typing the full filename e.g. O9010A12.exe and hit Return 5. The BIOS Update Utility will load, follow the instructions on the screen. 

We welcome you - at your convenience - to call tech support at 1 (800) 999-3355 and thanks for the review.

Hello,

We really appreciate your feedback. I am sorry to hear about the speed of your computer. I can understand how frustrating this can be.

Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.

Another option would be to limit start up programs, here is a link to assist you with that.

http://dell.to/2tSulGV

Best,
Meridith 1-800-624-9896

JVCC,

Thanks for your review and for your recent purchase. If you'd like to try to enhance the performance of your new computer we'd recommend the following tips:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Best,
Bryan
1-800-624-9896