Customer Ratings & Reviews

I want to really love this but I've had a slew of problems that this is my 3rd one (1st wouldnt turn on). And even this one still has 1 issue that I get to hear everytime I open it. I dont know if it's because of the fl heat in a truck to bestbuy or what the issue is but this is my 2nd one that the screen and the chasy arent 100% together and makes a super annoying click where the screen protrudes when I open it and gets slightly caught on the chasy edge making a click when it goes back into place. Also I really hate that the battery life is never correct when I adjust the power setting and this thing heats up like a MF. I want to love this computer but with the price and the fact I've had so many issues for the price I cannot.

Great laptop. Lasted me for almoat 2 and a half years and now the charging port no longer works. The pen requires a special battey but works well

Opened laptop and turned it on and within the first minute of use it started glitching and screen began to freeze. Drove all the way to Dublin in the East Bay from Sacramento to pick up and instantly wanted to return item back to store.

I have purchase this laptop in 2019 and still working so good.

Expensive computer. Excellent display. Major problem -- loud, constant coil whine. Never had that on a laptop. Annoying and will have to return because of this.

Purchased our first one of these 6/17/19 after much looking and reading reviews. Met all our perceived needs. Geek squad did a great job with transfer and set up. Beautiful screen and great speed......until it crashed three weeks later with the message " no bootable device was found." Best buy gave us a replacement. Again great service and work on setting up the new one purchased on 7/13/19. Used it for two days before going on vacation, and three days after before I received the same message " no bootable device was found". Needless to say when we returned to Best Buy their Geek Squad is superb but we didn't replace it with another Dell..... moved over to another brand. From my two experiences I learned I didn't need all the bells and whistles, so purchased a lower cost model. This being my first SSD computer, wondering if other SSD's have this type problem??

Worst laptop. I paid 1,200 .00 for a laptop that almost new start given me problems and when I take it to customer service they said it was normal . Tha laptop start having problems to charge now is completely dead it doesn’t charge anymore.

I cleaned my desk, laid this brand new laptop on it and didn't make any command on my computer, and there is still this crazy loud fan noise recurring again and again. this is not acceptable and I'm returning it tomorrow.