Customer Ratings & Reviews

Hello VerM,

Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your blue screen and startup issues if needed in the future.

1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy

This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Jrab,

Thank you for taking the time to leave us your review. We sincerely apologize for your experience. This is certainly not what we like to hear from our valued customers. Below I have provided a link to help resolve the boot-up issue. On that page, you can choose between, no power, no post not boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.

Resolve boot up issues: https://dell.to/3sdfce6


If you still encounter this problem after you have finished troubleshooting your PC, please contact our support team here at your earliest convenience: 1-800-624-9896.

For further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello BewareB4Buying,

Thank you for taking the time to leave us your valued feedback. We sincerely apologize for your experience. This is certainly not what we like to hear from our loyal customers. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

If you still experience this issue after you have finished troubleshooting your system, please contact our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Lizzy,

We are happy to hear that our onsite team was able to provide you support. In the future, you can resolve most common issues by running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. This will not only download and install the latest firmware for a smoother experience but also diagnose your system for any errors.

Best Regards,
Anthony P.

1-800-624-9896

John,

Thanks for your review and we're sorry that you're having issues with your system freezing. We'd recommend the following steps to diagnose the freezes:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best,
Bryan
1-800-624-9896

Hello Momtog,

Thank you very much for your valued feedback. We apologize for the issues you have come across with your Dell Inspiron 7506 2-in-1 computer. We understand how frustrating this could be.

Below I have provided steps to help troubleshoot and resolve the Blues Screen Error issue and the full article link.

1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date. I have provided a link to the Drivers and Downloads Page: https://dell.to/3tLUgxV

You can refer to the full article here:

How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer: https://dell.to/3gwFbd8

If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance. We hope that the next representative you speak with can help you to resolve this issue to your satisfaction.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Cassiobc,

Thank you for sharing your review. We apologize for the ongoing difficulties with your Inspiron unexpectedly shutting down and touchpad not working. We apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Here is a link that should help when it comes to the functionality of the touchpad: http://dell.to/2KB2shp. If the issue persists, you can contact Dell directly with the information below via Chat or Call.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello GOTFAN,

Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for taking the time to share your feedback and response. We apologize for the blue screen and freezing issues you have come across with your Inspiron. We totally understand how frustrating that can be and we would love to assist you as soon as possible. We have provided steps below that may help with fixing your blue screen and freezing issues.

Here are the recommended steps for troubleshooting your issues:
1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
5. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page.
6. You can read the full article here - http://dell.to/2u98Cct.

We recommend following the steps above to resolve your issue. If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Dell,

Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your blue screen and startup issues if needed in the future.

1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page.

You can read the full article here - http://dell.to/2u98Cct.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Luis,

Thank you for taking the time to share your review. We apologize for the issues you have come across with your Inspiron. We would love to assist you with any troubleshooting needs but would need a little more information.

Please feel free to reach out to Dell Support directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best regards,
Wendy C.