Customer Ratings & Reviews
See more imagesDell - Inspiron 7000 2-in-1 15.6" UHD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 1TB SSD+32GB Optane - Black
- Model:
- i7506-7784BLK-PUS
- SKU:
- 6432554
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
Blue Screen of Death
VerM Posted
Beautiful screen and very fast, BUT I have only had this computer for 3 weeks and have gotten the blue screen of death and auto shut down multiple times already. Online diagnosis - no help at all. Customer support - forget it. That free service agreement doesn't cover this - but, I can spend $99 more to get help. Wish I never met Dell.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello VerM,
Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your blue screen and startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Rated 5 out of 5 stars
Best ever laptop.
Diani Posted
I really loved this laptop! I've been working in many task and school work and this just has been a lifesaver because it helped a lot. I WOULD recommend this laptop to who ever writes a lot and does a lot of thing so this is laptop would help them on anything they need!!!!!!
I would recommend this to a friend - Rated 4 out of 5 stars
Great
Good Posted
The computer is great,works very well, the audio is spectacular and the graphics are good
I would recommend this to a friend - Rated 3 out of 5 stars
Good not great
DaveG Posted
Most of the time works great however sometimes it will take a long time to turn on or will have a glitchy moment, it was an open box but was advertised to be in excellent condition and fixed by geek squad with whatever was initially wrong with it. Works fine for what I need it for
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Do not buy
Jrab Posted
Do not buy this. Turned it on booted it up, it said critical error and reboot. I returned it got another one exact same thought it was just that one. Booted it up Touchpad had bad response, it overheated. Had a critical error. I rebooted and got past critical error. It worked ok for a few months with only a couple of critical errors and overheating. Then on October it crashed. I called Dell they had me ship it to them. Got it back with another critical error. Called again had touchpad, motherboard, and hard drive replaced through 3 Dell tech visits. Got a replacement from Dell turned it on and replacement booted up then came up with critical error. Purchased a different computer. I am out $1,400. No resolve!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello Jrab,
Thank you for taking the time to leave us your review. We sincerely apologize for your experience. This is certainly not what we like to hear from our valued customers. Below I have provided a link to help resolve the boot-up issue. On that page, you can choose between, no power, no post not boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.
Resolve boot up issues: https://dell.to/3sdfce6
If you still encounter this problem after you have finished troubleshooting your PC, please contact our support team here at your earliest convenience: 1-800-624-9896.
For further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Rated 1 out of 5 stars
6 laptops Later!!!!!! No Thank you!!!
BewareB4Buying Posted
I have put a review before and here it is again. I believe that Best Buy sensors reviews and that my last one wasn't put up due to me blasting the last 6 Inspiron 7000's that I had. I am going to continue to put reviews every single day and document when I do it and find out why my reviews are not going up. My issues with the past 6 Inspirons have been specific to two or three issues that kept reoccurring. To start off the Inspiron 7000, 15.6 inch 1 TB has been a mistake to buy six times over. The first time that I had gotten the device I was introduced was an open box looking at the specs I was pretty impressed. But with the first one there were issues with the tracking pad and the notes from the geek squad inspection of the device stated otherwise that it wasn’t a tracking pad issue it was others. So I returned it the next day to let them know what was going on with it then they finally set it as defective but that is because it has for the past couple of months been through 3 different customers with issues and they were just not doing their jobs to get it out of the systems. The second one they had I had gotten was another open box thinking that maybe the issue wasn’t going to be the same as the second one. Well I got the second laptop and it also had issues with setting up my email account on it along with a bad tracking pad. The third one that I had gotten was a brand new one thinking that forget open boxes maybe geek squad wasn’t doing their job and removing these broken laptops. So I bought a brand new one for the third device thinking that if I just get it brand new and paying the normal price would not have issues with it. On the third laptop I am trying to turn it on and do everything to keep this one, well everything‘s running great but the screen completely turns off and doesn’t turn back on. At this time I am completely utterly frustrated and I bring it back and replace it with another device. This time it was another open box thinking that it wouldn’t have the same issues as the others and finding out that it was from a completely different store from Best Buy and that it was not the same one that I had just returned I choose to get a fourth one and at this time I’m so spoiled on the specs that I’m not wanting to let it go. But lo and behold the fourth one had issues with the screen itself where it would not turn bright or dim so that one had issues with that along with the tracking pad. The next one is the fifth one, another brand new device I’m thinking to myself this is the last one I’m not gonna do it anymore but I go and get the new device turning it on and everything, running all the programs and everything‘s working and then when the email is getting set up right with no trackpad issues and then all of a sudden I’m trying to find out why when I plug in my phone the C Drive port does not detect any devices when connecting it into the device. I am also wondering why it is that the cord is difficult putting it into the port, frustrating as all get out I just said that I’m just gonna get my money back and not deal with it anymore. But a few days later given that I am in college and I need a computer I attempt again for one last time and I get a brand new one but at this time what Best Buy does for all my frustration is from the $1700 with taxes of a brand new laptop they let me replace it with a new one for only around $1400 dollars almost a $300 difference because of all the issues. Well at that time I take it home and what happens is a couple days go by the first day I was thinking hey email is not connecting I’ll just give it a couple days and I have another 14 days and what happens is is that it finally corrects itself after a couple days but this time I have windows 11 on it and not windows 10 and the sixth laptop that I had had tracking pad issues so bad that when you touched the pointer on anything it would keep selecting it over and over and over again. It kept having issues and selecting and moving crazily all over the screen so changing the sensitivity in settings didn’t help at all and I was trying to figure out what to do with it not even the geek squad couldn’t even help me. So given my review on the device I think I can say with a surety that it is a "lemon line" product with issues with the tracking pad and also connecting to email accounts when trying to link your accounts with it. So do not buy the device at all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello BewareB4Buying,
Thank you for taking the time to leave us your valued feedback. We sincerely apologize for your experience. This is certainly not what we like to hear from our loyal customers. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
If you still experience this issue after you have finished troubleshooting your system, please contact our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Rated 2 out of 5 stars
2 Star Rating
Lizzy Posted
Laptop has nice features works fast but it comes with a lot of errors and freezes too much. Purchased this laptop in January and now it does not work probably. I have a hard drive issue that is hard to fix and makes a terrible sound. had to schedule an on-site dell support tech to come to my house and dismantle my laptop. I’ve always had a dell laptops but this is the first one I had with issues
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello Lizzy,
We are happy to hear that our onsite team was able to provide you support. In the future, you can resolve most common issues by running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. This will not only download and install the latest firmware for a smoother experience but also diagnose your system for any errors.
Best Regards,
Anthony P.
1-800-624-9896
- Rated 3 out of 5 stars
Mount Vernon Best Buy, poor service!
Aquarian5 Posted
The stores service was poor. They did not realize they had the product and i Made 2 trips. However, it is a open box and missing the pen, but it came at a significant discount for (open-box-$800 off), spec wise, an impressive machine. Will update in the future.
I would recommend this to a friend - Rated 3 out of 5 stars
Not a stable laptop
John Posted
It's a nice laptop but too bad the screen freezes once a while and can't run any games due to software issues.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
John,
Thanks for your review and we're sorry that you're having issues with your system freezing. We'd recommend the following steps to diagnose the freezes:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Best,
Bryan
1-800-624-9896
- Rated 1 out of 5 stars
Total piece of junk
Momtog Posted
So incredibly disappointed with this purchase. It kept randomly freezing up and the screen would go all fuzzy. Then one day it just stopped turning on. I called Dell and they replaced the motherboard under warranty. Then, 3 days later I get the blue screen that so many others are posting about in reviews. Now, Dell is making me pay to have someone call me to try and fix it. What a waste of $1500. I wish I could just return it and purchase somethin different!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello Momtog,
Thank you very much for your valued feedback. We apologize for the issues you have come across with your Dell Inspiron 7506 2-in-1 computer. We understand how frustrating this could be.
Below I have provided steps to help troubleshoot and resolve the Blues Screen Error issue and the full article link.
1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date. I have provided a link to the Drivers and Downloads Page: https://dell.to/3tLUgxV
You can refer to the full article here:
How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer: https://dell.to/3gwFbd8
If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance. We hope that the next representative you speak with can help you to resolve this issue to your satisfaction.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
- Rated 5 out of 5 stars
So far So good
JohnnyBoy Posted
Great laptop. For years I’ve been using my MacBook Pro, but recently I needed to switch it up for my business and it’s been very pleasant thus far.
I would recommend this to a friend - Rated 1 out of 5 stars
2 Big problems
Cassiobc Posted
I liked the Computer, but since day 1 I have been having 2 problems that Dell assistance is not helping me with. I will probably have to change or go to best buy assistance: 1) After a day using the computer, using sleep mode and getting the computer back on, it shuts down unexpectedly. It is really annoying and has cause me to lose my work several times. Last time Stop code: SYSTEM_SERVIE_EXCEPTION. What failed: igdkmdnd64.sys. 2) The touchpad is horrible, it doesn't work smoothly, sometimes it stops working for more than 5 seconds. The computer is only useful with a Bluetooth mouse. It shouldn't be happing with a computer this value.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello Cassiobc,
Thank you for sharing your review. We apologize for the ongoing difficulties with your Inspiron unexpectedly shutting down and touchpad not working. We apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.
Here is a link that should help when it comes to the functionality of the touchpad: http://dell.to/2KB2shp. If the issue persists, you can contact Dell directly with the information below via Chat or Call.
Sincerely,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Rated 5 out of 5 stars
love this tv
LGTV Posted
i love it. very fast, keeps up with my wifi. EXCELLENT picture. and the remote control with the pointer is a really cool feature.
I would recommend this to a friend - Rated 5 out of 5 stars
Great laptop!
Great Posted
I would definitely recommend this product. I’m loving my dell!
I would recommend this to a friend - Rated 1 out of 5 stars
NO SLOTS FOR MEMORY UPGRADE...SOLDERED CHIPS
GOTFAN Posted
DO NOT BUY THIS IF YOU PLAN TO UPGRADE THE MEMORY...iT HAS SOLDERED 16GB CHIP TO THE SYSTEM. i JUST WENT THROUGH A 2 DAY FIASCO WITH DELL SUPPORT BECAUSE I ORDERED 2X32gb SODIMMS AND WHEN I GOT INSIDE THERE ARE NO SLOTS !!! VERY UNHAPPY BECAUSE THE SERVICE TAG AND MANUAL FROM THE DELL SITE ALL SHOW 2 SLOTS ON THE SYSTEM BOARD BUT THEY LIE ! ATTACHED PICTURED FOR PROOF.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello GOTFAN,
Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Rated 1 out of 5 stars
Don't buy Geek Squad Certified
eljps Posted
I bought this laptop "Like New, Geek Squad Certified" and withing a month of actual use the screen started to fail. Chatted with Geek Squad and they told me it was still under warranty and to bring it into my local BestBuy. When I got there they told me they could sell me the extra protection and work on it but if not I had to contact the manufacturer. What a waste!
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Blue screen/Rebooting nightmare
Maxxxx Posted
One of the worst laptop I have bought. It restart and get blue screen, freeezes. I spend 1500dollar to buy the top of the line product(black edition). Rewarded with the fear of it restart randomly during a conference or left with unsaved import work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello,
Thank you for taking the time to share your feedback and response. We apologize for the blue screen and freezing issues you have come across with your Inspiron. We totally understand how frustrating that can be and we would love to assist you as soon as possible. We have provided steps below that may help with fixing your blue screen and freezing issues.
Here are the recommended steps for troubleshooting your issues:
1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
5. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page.
6. You can read the full article here - http://dell.to/2u98Cct.
We recommend following the steps above to resolve your issue. If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Rated 1 out of 5 stars
Blue Screen Issue
Dell Posted
Less than 90 days system continues to shut down with blue screen appearing just before.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello Dell,
Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your blue screen and startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page.
You can read the full article here - http://dell.to/2u98Cct.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Rated 1 out of 5 stars
Awful product
Luis Posted
Without a doubt, the biggest piece of trash I have ever bought. I am on my second computer as the first one blew up after the second day. Incredible trash. Do not buy Dell. Horrible product
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello Luis,
Thank you for taking the time to share your review. We apologize for the issues you have come across with your Inspiron. We would love to assist you with any troubleshooting needs but would need a little more information.
Please feel free to reach out to Dell Support directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best regards,
Wendy C.
- Rated 4 out of 5 stars
Overall a good choice
Steffer Posted
It's a good laptop for work, recreation, and non-intensive gaming. The Intel Iris Xe MAX chip can underperform compared to the base Iris, especially when doing gaming it can be a 10-30 FPS difference with the current drivers. The good thing is you can choose which you want to use. My only complaint is the battery life might last 3 hours on performance mode and maybe 6 on battery saving. Besides that the flip screen and stylus are great and storage is plentiful. This laptop handles multiple programs open at once well (might get the fans going but I don't mind). The display is nice and crisp and I like that it actually has USB ports on the side unlike most high-end HP laptops now. Overall this is a great choice for work and school, just make sure to bring your charger!
I would recommend this to a friend